Position Summary: Primary oversees the process of organizing, coordinating, and responding to pre-qualification and post-purchase requests from sellers. Additionally manages the development and creation of policies, procedures, and process flows. Must establish and maintain excellent rapport with internal departments.
Key Responsibilities (other duties may be assigned): - Works directly with business leadership, Compliance and OGC in the U.S. and Canada to manage the process for reviewing policies, procedures, training and process flows to include gathering the required information, identifying deliverables, drafting documents, revising documents as needed, obtaining appropriate approvals, publishing documents and maintaining historical files.
- Ensures the timely completion of the annual policy acknowledgment, annual Compliance training and related company training by working with Human Resources, Compliance, OGC and Senior Management.
Professional Experience/Qualifications:- Bachelor's degree or equivalent work experience required.
- Master's in business writing preferred.
- 6+ years of experience managing the creation, development and workflow management of policies, procedures, and/or related information.
- At least 6 years of related and pertinent work experience.
- Demonstrated proficiency in Microsoft Excel, Access, Visio, PowerPoint and SharePoint.
- Must have effective organizational, communication, time-management and interpersonal skills with high attention to detail.
- Must be able to handle multiple projects/tasks simultaneously while meeting deadlines.
- Must have superior written, verbal and oral communication skills.
Work Environment: Work is performed in an office environment with telephones, personal computers, and printers. The office environment is an open workspace with individual workstations. The noise level of the environment is usually moderate. This position is a:
- Sedentary position with seldom to occasional lifting of less than 11 pounds; requires frequent lifting of less than 1 pound; and may require standing less than or equal to 1/3 of the day.
Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
