Salary: $64,602.00 - $99,848.00 Annually
Location : CITY OF LOS ANGELES, CA
Job Type: FULL-TIME
Job Number: 1775 OP 2026/09/11 R
Department: ALL DEPARTMENTS
Opening Date: 09/11/2026
Closing Date: 9/24/2026 11:59 PM Pacific

DUTIES

ANNUAL SALARY
$64,602 to $94,461

The salary in the Department of Water and Power is $68,361 to $84,960 and $80,346 to $99,848
NOTES:

1. Candidates from the eligible list are normally appointed to vacancies in the lower pay grade positions.
2. Annual salary is at the start of the pay range. The current salary range is subject to change. Please confirm the starting salary with the hiring department before accepting a job offer.
3. For information regarding reciprocity between the City of Los Angeles departments and LADWP, go to https://personnel.lacity.gov/Reciprocity_CityDepts_and_DWP.pdf

A Workers' Compensation Claims Assistant performs various paraprofessional workers' compensation claims duties in assisting professional workers' compensation personnel.

REQUIREMENT(S)/MINIMUM QUALIFICATION(S)
Two years of full-time paid clerical experience processing claims, payments, or benefits related to pension, retirement, medical, or workers' compensation within the last five years. The experience must include setting up claimant files, arranging medical appointments, preparing medical records, and/or scanning and indexing incoming workers' compensation mail.
PROCESS NOTES

1. Applicants who lack six months or less of the required experience at the time of filing may file for this examination. However, they cannot be appointed until the required experience is met.
2. The position of Workers Compensation Claims Assistant in the Los Angeles World Airports (LAWA) and the Personnel Department, requires, as a condition of employment, a valid Class C driver's license issued by the California Department of Motor Vehicles (DMV) at the time of appointment. Applicants will be disqualified and candidates will not be eligible for hire if their DMV record within the last 36 months reflects three or more moving violations and/or at-fault accidents, or a conviction of a major moving violation such as DUI or DWI in any state or jurisdiction. Notice of disqualification or ineligibility for hire may be issued by the City of Los Angeles at any time before a final job offer is extended.

WHERE TO APPLY & APPLICATION DEADLINE
Applications will only be accepted on-line. When you are viewing the on-line job bulletin of your choice, simply scroll to the top of the page and select the "Apply" icon. On-line job bulletins are also available at

NOTE:

Applicants are urged to apply early to ensure you have time to resolve any technical issues you may encounter.

Applications must be received by THURSDAY, SEPTEMBER 24, 2026.

In accordance with Civil Service Rule 4.2, all applicants who apply may not be tested in this examination. To meet anticipated hiring needs, only a limited number of qualified applicants will be invited to participate in the selection process in the following order: 1) Los Angeles City Promotional applicants who meet the minimum requirements. You must have received a regular appointment to a City position or be on a reserve list to apply for this examination as a promotional candidate; 2) Applicants currently employed by the City of Los Angeles on a part-time or exempt basis who meet the minimum requirements; 3) Remaining applicants who meet the minimum requirements in sufficient numbers to meet hiring needs based on a random sampling of those qualified candidates. Applications submitted during the filing period may be kept on file in the event that additional applicants need to be tested to meet hiring needs.
SELECTION PROCESS
Examination Weight:

Essay - Advisory

Interview - 100%
The examination will consist of an on-line advisory essay and an interview. In the interview, the following competencies may be evaluated: Judgment and Decision Making; Self-Management; Customer Service; Teamwork; Follow Written Directions; Written Communication; Computer Proficiency, including knowledge of: Microsoft Word; Microsoft Excel; internet/intranet; e-mail; and other necessary knowledge, skills, and abilities.
Additional job analysis information can be obtained by going to and clicking on Competencies under Workers' Compensation Claims Assistant.
Prior to the interview, candidates will be required to prepare some written material related to the duties and responsibilities of a Workers' Compensation Claims Assistant. This essay material will not be separately scored, but will be presented to the interview board for review and consideration, which may include discussion, in the overall evaluation of the candidate. Those who do not complete the advisory essay will not be invited to the interview and will be considered to have failed the entire examination. Please note that candidates must complete the advisory essay and meet the minimum qualifications as stated on this bulletin in order to be considered further in the examination process. To be considered complete, the advisory essay must include a substantive response for each question or problem included in the advisory essay for which a candidate is required to provide an answer.
The advisory essay will be administered on-line. Candidates invited to participate in the examination will receive an e-mail from the City of Los Angeles outlining the specific steps needed to complete the on-line advisory essay. Candidates will be required to complete the on-line advisory essay between MONDAY, NOVEMBER 2, 2026 AND MONDAY, NOVEMBER 9, 2026. Applicants who fail to complete the advisory essay as instructed may be disqualified.
Candidates will be notified by e-mail of the date, time, and location of the interviews, which may be held in Los Angeles or on-line. It is anticipated that the interviews will begin during the period of MONDAY, NOVEMBER 30, 2026 to FRIDAY, DECEMBER 11, 2026.
NOTES:

1. This examination is based on a validation study.
2. Applications are accepted subject to review to ensure that minimum qualifications are met. Candidates may be disqualified at any time if it is determined that they do not possess the minimum qualifications stated on this bulletin.
3. In conjunction with Civil Service Rules, applicants who are current eligible City employees or are on a reserve list will be considered Promotional candidates while all other applicants will be considered Open candidates.
4. The promotional list will ordinarily be used ahead of the open competitive list. However, if open competitive candidates receive a higher score, without military credits, than the highest available promotional candidate, after adding seniority credit at the rate of 0.25 of a point for each year of continuous classified City service, the Civil Service Commission, upon request of the appointing authority, may approve certification of such open competitive candidates ahead of the promotional candidates.
5. A final average score of 70% or higher is required to be placed on the eligible list.
6. In accordance with Civil Service Rule, 4.24, review periods may be combined. Candidates in the examination process may file protests as provided in Sec. 4.20, 4.22, and 4.23 as applicable and within the required time frame; however, the Personnel Department may respond to and resolve protests prior to the establishment of the eligible list.

NOTICE:

If you receive and accept an offer of employment to a regular position with the City of Los Angeles, your employee benefit coverage (including health and dental coverage as well as life insurance) will commence approximately six weeks after your original appointment. Not all positions in the City receive benefit coverage; you should inquire regarding the availability of employee benefits prior to accepting a position. All City employees are required to be Disaster Service Workers.
THIS EXAMINATION IS TO BE GIVEN BOTH ON AN

INTERDEPARTMENTAL PROMOTIONAL AND OPEN COMPETITIVE BASIS

For additional information and FAQs regarding the City's hiring process, please go to: https://per.lacity.org/faqs/employment-testing-process.html
There are many things to consider in a new employer. Visit the following webpage to view benefits the City of Los Angeles offers its employees:
01

To be PROPERLY AND PROMPTLY notified of the status of my application, I UNDERSTAND that I MUST provide on my City application, the following information:

-Working E-mail address
-Telephone Number
-Official social security number

I UNDERSTAND that I MUST provide a working email address on my application where I will receive notifications regarding the status of my application and the selection process.

I UNDERSTAND that important information regarding the status of my application and the selection process will only be sent via E-MAIL to the email address I provided.

I UNDERSTAND that it is MY RESPONSIBILITY to ensure that the email address I provided is a working email and that I will check my email regularly to ensure I receive any communication as it relates to the examination promptly.

I UNDERSTAND that the City of Los Angeles Personnel Department is NOT RESPONSIBLE for any lost or redirected emails and that it is MY RESPONSIBILITY to add [email protected] to my email contact list to avoid email notifications related to this examination from being classified as "spam" or "junk" mail.

• I have read these statements to their fullest and will provide a working e-mail address on my application in order to receive status of my application regarding this examination.

02

I UNDERSTAND that I am required to describe, IN DETAIL, my appropriate qualifying experience in the Work Experience Section of my application.

I UNDERSTAND that, if qualifying with my City experience, that I MUST indicate my appropriate job classification in my work history and NOT ANY WORKING TITLE that I believe is designated to me.

I UNDERSTAND that if I attach a resume and/or cover letter IN LIEU of completing the Work Experience Section, my application is INCOMPLETE and WILL NOT be considered for this examination, and my application WILL NOT be further processed.

In addition to including my qualifying experience, I UNDERSTAND that I should list ALL jobs, regardless of duration, including part-time jobs, military service and any periods of unemployment during my entire work history.

• I have read these statements to their entirety and understand them completely and to their fullest.

03

I am currently:

• A City of Los Angeles employee having received a regular appointment.
• An exempt City of Los Angeles employee, but have civil service status.
• An exempt City of Los Angeles employee without receiving civil service status.
• A City of Los Angeles employee in a temporary training position.
• A City of Los Angeles employee on a part-time basis.
• On a regular reserve list for the City of Los Angeles.
• Not employed with the City of Los Angeles.

04

I have the following amount of full-time paid clerical experience processing claims, payments, or benefits related to pension, retirement, medical, or workers' compensation within the last five years.
NOTE: You MUST provide detailed information, including examples regarding your full-time paid professional experience in the Work Experience Section of your application. Failure to provide this information may result in your disqualification from this examination.

• 11 months or less
• 12 months to 17 months
• 18 months to 23 months
• 24 months or more
• This statement does not apply to me

05

In the text box below, please list the employer(s) and job title(s) of the work experience that you are claiming in Question #4.
NOTE: You MUST provide detailed information, including examples regarding your full-time paid professional experience in the Work Experience Section of your application. Failure to provide this information may result in your disqualification from this examination.
06

In the text box below, please specify the month(s) and year(s) in which the full-time paid clerical experience you are claiming in Question #4 took place:
Example:Workers' Compensations Claims Assistant: September 24, 2021 to Present.
NOTE: You MUST provide detailed information, including examples regarding your full-time paid professional experience in the Work Experience Section of your application. Failure to provide this information may result in your disqualification from this examination.
07

The work I am claiming in Question #4 includes one or more of the following:
NOTE: You MUST provide detailed information, including examples regarding your full-time paid professional experience in the Work Experience Section of your application. Failure to provide this information may result in your disqualification from this examination.

• Setting up claimant files
• Arranging medical appointments
• Preparing medical records
• Scanning and indexing incoming workers' compensation mail
• None