Position Summary:

Are you an organized, detail-driven operations professional looking to grow within the Workday ecosystem? We are seeking a Workday Resource Manager to support the Resource Management Organization (RMO) within ERPA's Workday Practice. Reporting to the Senior Manager, Resource Management, this role is responsible for executing day-to-day resource coordination, staffing operations, and post-production support processes.

This individual will serve as a key operational partner to Delivery Leadership and Engagement Management, ensuring efficient ticket management, accurate resource tracking, and strong process adherence across the organization.

The ideal candidate has experience working within a Workday Partner environment, thrives in a fast-paced setting, and is highly organized with strong attention to detail and a process improvement mindset.

Key Responsibilities:

Ticket Management & Operational Execution

• Own and manage the Jira ticket queue, including triage, assignment, and tracking
• Monitor ticket aging and ensure timely movement through the queue
• Propose resource assignments based on availability, skillset, and priorities

Staffing Coordination

• Execute resource allocation decisions in partnership with the Senior Manager, Resource Management
• Coordinate backfills for PTO and coverage gaps
• Support real-time staffing adjustments
• Help resolve resource scheduling conflicts and escalate competing priorities to the Senior Manager, Resource Management

Forecasting & Time Entry Compliance

• Monitor and request forecast updates on an ongoing basis from delivery resources
• Ensure timely and accurate time entry
• Maintain data accuracy to support staffing decisions

Contractor Coordination

• Review contractor time submissions for accuracy and timeliness
• Support coordination with external consultants in our Independent Partner Programs (IPP/IPP Plus)

Administrative & Systems Support

• Serve as backup Jira administrator
• Support certifications tracking and reporting
• Maintain data integrity and consistency across tools, processes, and reporting

Reporting & Tracking

• Maintain a comprehensive view of resource availability, both internal and external
• Track resource utilization metrics and staffing trends
• Provide regular updates and reports to the Senior Manager, Resource Management

Process Support

• Follow and help enforce standardized resource management processes
• Identify and escalate opportunities for improvement
• Stay informed on industry trends and best practices in resource management

Preferred Experience:

• 2–5 years of experience working at a Workday Partner or in a resource management, staffing, or project coordination role
• Familiarity with the Workday ecosystem, including consultants and partner networks, is a plus
• Strong understanding of resource planning, allocation, and utilization concepts
• Excellent organizational and time management skills, with the ability to work independently, prioritize, and manage multiple priorities simultaneously
• Strong communication and interpersonal skills to collaborate with internal and external stakeholders at all levels
• Detail-oriented with strong analytical and problem-solving capabilities
• Ability to work well under pressure in a fast-paced environment and adapt to ever-changing priorities and deadlines
• Experience with tools such as Jira and forecasting systems preferred
• Bachelor's degree in business administration, project management, or a related field is preferred

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job. 

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!