India (Remote)Full-Time EmployeeHours: 12:30 PM - 9:30 PM IST (2 AM- 10 AM CT) Requirements (What We're Looking For):- Workday HCM Certification (Required)
- 1+ years Workday HCM post-production support experience with a Workday partner, for customers of all sizes (Required)
- Advanced knowledge of Microsoft Office Suite, particularly Microsoft Excel
- Passion for exceptional customer service and customer collaboration
- Ability to prioritize and manage multiple client requests and/or tickets to meet customer deliverables
- Strong communication skills, both written and oral
- Ability to interact and collaborate effectively with clients and co-workers in a positive manner that engenders confidence and trust
- Good problem solver with ability to consider alternative and diverse perspectives
- Recommended internet bandwidth of 20Mbps
Responsibilities (What You'll Do):- Work directly with clients to deliver high-quality Workday HCM solutions across multiple industries to meet, enhance and optimize the client's business needs
- Work directly with clients, solving Workday HCM issues as they arise
- Actively participate in internal training updates and opportunities to share one's skills and learnings with others within the organization
- Assist with internal initiatives, as assigned, designed to improve the team, department or company
- Manage a team of consultants, guiding them through their Workday/professional development and handling escalations (Manager Level)
- Utilize Workday experience and knowledge to develop sales material and scope projects as needed by the sales team (Senior/Principal Level)
Physical Requirements:- Prolonged periods of sitting at a desk and working on a computer
A company-configured machine will be shipped upon hire
Every candidate has the right to request the deletion of their data if they are not selected
#LI-REMOTE
