City Of New York

Windows Support Engineer

City Of New York$75K — $95K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in a related field or equivalent experience
  • 2 years of hands-on experience in LAN/WAN planning and management
  • 6 years of full-time IT experience with at least 2 years in relevant server support
  • Professional certifications in network administration
  • Experience with Windows Server versions 2016-2025

Responsibilities

  • Inform supervisors of potential issues promptly
  • Engage professionally with users and vendors
  • Support physical and virtual Windows Servers
  • Administer and maintain various Windows Server environments
  • Troubleshoot and resolve complex technical issues
  • Manage VMware and Hyper-V infrastructure platforms
  • Oversee servers in cloud environments (AWS/Azure)

Benefits

  • Opportunity for career advancement within the public sector
  • Potential to work on diverse and complex technical projects
  • Access to training and professional development programs
  • Work within a collaborative team environment
Full Job Description
The successful candidate will serve as a Windows Systems Engineer reporting to the Infrastructure Management Division. This is a day shift position responsible for providing enterprise-level support and administration of Windows and virtualization platforms. Responsibilities include, but are not limited to: -Keep Supervisors and Managers informed of existing or potential issues in a timely manner. -Interact professionally and effectively with users, peers, and vendors. -Provide Windows Server support for both physical and virtual servers. -Configure, administer, and support Windows Server 2016, 2019, 2022, and 2025 environments. -Provide technical support, troubleshooting, diagnosis, and problem resolution; perform Windows Server maintenance activities. -Provide 24/7 operational support to resolve complex technical issues. -Perform Windows systems administration duties. -Troubleshoot and resolve operating system, disk space, and memory issues. -Manage and troubleshoot multiple large-scale VMware environments. -Manage and support VMware and Hyper-V infrastructure platforms. -Manage and troubleshoot servers in cloud environments (AWS and/or Azure). -Work assigned incidents and service requests; create and manage change records for system modifications, upgrades, and maintenance activities. -Resolve complex technical operational problems. -Serve as a technical resource for the Enterprise Windows Operations team. -Perform special projects and initiatives as assigned. HOURS/SHIFT Day - Due to the necessary technical duties of this position in a 24/7 operation, candidate may be required to work various shifts such as weekends and/or nights/evenings. WORK LOCATION Brooklyn, NY TO APPLY Only permanent employees in the title and those that are reachable on the current civil service list are eligible to apply. Please go to www.cityjobs.nyc.gov and search for Job ID #781581 * Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL CERTIFIED IT ADMINISTRATOR (LA - 13652 Qualifications Professional/vendor certification(s) in local area network administration that is required for the position to be filled. In addition, all candidates must have the following: 1. A baccalaureate degree from an accredited college, and two years of satisfactory full-time (not classroom based) experience in local area network and/or wide area network planning, design, configuration, installation, implementation, troubleshooting, integration, performance monitoring, maintenance, enhancement, and security management; or 2. A four-year high school diploma or its educational equivalent and six years of satisfactory full-time (not classroom based) information technology experience of which at least 2 years must have been as described in "1" or 3. A satisfactory equivalent of education and/or experience equivalent to "1" or "2" above. Education may be substituted for experience on the basis that 30 undergraduate semester credits from an accredited college is equivalent to 6 months of experience. A master's degree in computer science or a related field from an accredited college may be substitute for one year of experience. However, all candidates must have at least one year of satisfactory (not classroom based) full-time information technology experience as described in "1" above. Note: In addition to meeting the minimum Qualification Requirements: Incumbents may be required to update existing and/or obtain additional professional industry-standard certification(s) for current and future technical environments(s) in which they may be assigned to work, as determined by the employing agency.

About City Of New York

The City of New York is the most iconic and dynamic city on the planet. With a population of more than 8.4 million people, New York is not only the largest city in the United States — it is the academic, cultural, commercial, and financial capital of the world. City government is filled with opportunities for talented individuals seeking to improve their communities and make a meaningful difference in the lives of their fellow New Yorkers. Every day, the City’s more than 300,000 employees improve infrastructure, provide vital social services, build technology, protect health and safety, and so much more.

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There has never been a better time to explore the diverse job opportunities at the City of New York—the hub of professional growth and innovation in the public sector.

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Join the City of New York’s dynamic team to contribute to the community and enhance the city’s services across a broad spectrum of disciplines. The City of New York offers a unique opportunity to engage in meaningful work that impacts the lives of millions while navigating through a career filled with learning and growth. Transform the metropolitan landscape and enrich the lives of its residents with the best minds in public administration, urban planning, and community services. The City of New York stands at the forefront of urban management and innovation. Lead with a unique position in public service, at the intersection of technology, community needs, and sustainable development. Work alongside a diverse team of professionals dedicated to improving city operations and enhancing the quality of urban life. Collaborate with the largest network of public service experts in the nation, fostering leadership, diversity training, and professional development.

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Join a vast network of experts—dedicated professionals at the intersection of governance, community service, and urban innovation.

Drive Change in Public Service

Deliver targeted solutions and policies that enhance city living and maintain New York as a leading global city through a depth and breadth of expertise that’s second to none.

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Engage in a wide range of city projects utilizing cutting-edge technology and strategies, harnessing the unparalleled capabilities, scale, and collaborative spirit of a dedicated public service team.

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The combined efforts of various departments help overcome urban challenges and lead transformation in city management. Professionals around the globe look to the City of New York for new strategies and solutions to drive significant change and growth in urban living. ## Stay Connected

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