Role Overview:Must-Have Standard Software Image Build and Deployment Conduct deployment testing to verify that images can be deployed successfully and operate with standard software and hardware.
Key Responsibilities:- Conduct installations, moves, adds, changes, and disposals (IMACDs) in coordination with End Users and in accordance with the procedures of Service Request Management and Configuration Management procedures.
- Deploy, configure, and test systems using standard image deployment procedures with standard software and hardware to attend specific Service Requests.
- Provide basic End User or technical staff orientation as needed when installing a new WVD or end user equipment mobility device.
- Coordinate warranty repair and replacement service for computer equipment.
- Perform warranty repairs and claims as applicable and specified by equipment manufacturers certification.
- Perform machine and software maintenance, repair, and installation of desktops, laptops, monitors, mobile devices, and peripherals.
Essential Skills:- Standard Software Image Build and Deployment
- Conduct deployment testing to verify that images can be deployed successfully and operate with standard software and hardware
- Install, Moves, Adds, Changes and Disposals (IMACDs)
- Deploy, configure, and test systems using standard image deployment procedures with standard software and hardware
- Basic End User or technical staff orientation
- Coordinate warranty repair and replacement service for computer equipment
- Perform warranty repairs and claims as applicable and specified by equipment manufacturers certification
- Machine and software maintenance, repair, and installation of desktops, laptops, monitors, mobile devices, and peripherals
Desirable Skills:- Desktop Management - Infrastructure Services (IS)
Experience Required: 
