High School Diploma, GED, or equivalent work experience
Experience in the automotive industry
Strong communication skills, both verbal and written
Detail-oriented with high accuracy
Beginner to intermediate technical proficiency in Microsoft Office
Experience with Dealer Management Systems such as Tekion or Reynolds and Reynolds is a plus
Valid driver's license with an acceptable driving record
Responsibilities
Greet customers as they enter the service drive
Perform vehicle walk-arounds and record mileage and VIN numbers
Act as liaison between technicians and customers
Work collaboratively with service admin and technicians
Prospect and sell dealership services to customers
Execute follow-up techniques to ensure guest satisfaction
Stage vehicles and shuttle customers as needed
Benefits
Paid Time Off (PTO) for personal and family time
Paid two-week training program to prepare for the role
Career growth opportunities and mentorship
Fertility & adoption assistance up to $10,000
Comprehensive health benefits including medical, dental, and vision
401(k) with employer match and company-paid life insurance
Paid clothing program twice a year
Exclusive employee discounts on products and services
Inclusive Employee Resource Groups for personal growth
Community involvement and volunteer opportunities
Employee Assistance Program (EAP) for support
Referral bonuses for talented candidate referrals
Full Job Description
Compensation:
$70,000 on average with potential to earn up to $115,000 or more based on incentives!
What You'll Do:
Act as the face of Walser service by greeting customers as they enter the service drive.
Perform vehicle walk-arounds, record mileage and VIN numbers, transport vehicles to technician bays, and write-up repair orders
Understand basic automotive repairs, know how long each service will take and how much the repair will cost
Serve as the liaison between technicians and customers, while relaying all information to set clear expectations of the visit to the guests
Work as a team with your service admin and technicians to generate working hours and provide an excellent experience for your guests
Prospect and sell dealership services, coordinate current work in progress, support pre-delivery activities and prepare for after-service delivery
Execute proper follow up techniques with customers to build repeat business and ensure guest satisfaction.
Stage vehicles and shuttle customers as needed
Must wear safety eyewear at all times when in dealership service departments
Must wear hard-toed shoes and slip resistant footwear in when in dealership service departments
Utilization of TruVideo/Estimate Tool
All other duties, tasks and/or projects as assigned
Uphold Walser's Core Values: Do The Right Thing, Lead By Example, Display Positive Energy, Be Open Minded
What You Bring:
High School Diploma, GED, or equivalent work experience
Experience in the automotive industry
Past experience working with a high level of urgency
Strong communication skills both verbal and written
Experience interacting with customers and providing a positive experience
High level of detail orientation and accuracy
Beginner to intermediate level of technical proficiency and experience using Microsoft office (outlook, excel, word), preference may be given to intermediate level skills
Proven experience working within a team environment
Tekion, Reynolds and Reynolds, or other Dealer Management Systems experience is a plus
Must have a valid driver's license and acceptable driving record
What's In It For You?
Paid Time Off (PTO) - Take time to relax, spend with family, or enjoy personal time away
Paid Training (SA): Participate in a focused two-week paid training program designed to quickly prepare you with the tools and knowledge to hit the ground running.
Career Growth & Opportunity for Advancement We promote from within and provide clear career paths, mentorship, and opportunities to develop and grow your career.
Fertility & Adoption Assistance: Receive up to $10,000 in financial assistance for fertility treatments and adoption expenses.
Comprehensive Health Benefits: Enjoy medical, dental, and vision coverage, plus access to HSA and FSA plans to help manage healthcare costs. Access to Blue Cross Blue Shield medical coverage and access to additional wellness benefits.
Life Insurance & 401(k) with Employer Match: Plan for your future with company-paid life insurance and a 401(k) program that includes an employer match.
Paid Clothing Program: Twice a year, choose from a hand-curated collection of branded Walser apparel-on us.
Employee Discounts: Enjoy exclusive employee discounts across products and services.
Employee Resource Groups: Connect, learn, and grow with our inclusive Employee Resource Groups, including Women of Walser, Drive with Pride, Asian Hmong Alliance, and Veterans at Walser.
Community Involvement Make an impact through volunteer opportunities with the Walser Foundation, supporting local causes and giving back to the communities we serve.
Employee Assistance Program (EAP) - Support for personal and professional challenges
Referral Program - Earn referral bonuses for referring talented candidates
