Job Description:Summary:The Service Manager will be responsible for overseeing and managing all aspects of the service department operations, ensuring high-quality service delivery, customer satisfaction, and efficient workflow. This role demands strong leadership skills, technical expertise, and the ability to drive continuous improvement.
Responsibilities- Supervise and manage the service team, ensuring efficient and effective operations.
- Ensure the highest levels of customer satisfaction by addressing customer inquiries, complaints, and service issues promptly and effectively.
- Coordinate and oversee service scheduling, maintenance, and repair activities to meet customer needs and expectations.
- Conduct regular performance reviews, provide training and mentorship, and foster a positive work environment.
- Manage the inventory of parts and supplies necessary for the service operations.
- Implement and maintain quality control procedures to ensure the highest standards of service.
- Develop and implement strategies for continuous improvement of service processes and procedures.
- Generate and analyze reports on service activities, customer feedback, and department performance to support decision-making.
- Ensure compliance with company policies, safety regulations, and industry standards
- Other unlisted duties will be assigned.
Qualifications- Bachelor's degree in business administration, engineering, or a related field preferred.
- Minimum of five years of experience in a service management role, preferably within the industry.
- Strong leadership and team management skills, excellent communication and customer service skills, problem-solving capabilities, and proficiency in relevant software and tools.
- Ability to work under pressure and manage multiple tasks
- Detail-oriented and organized
- Proactive and innovative approach to service management
- Commitment to excellence and continuous improvement
The Statements herein are intended to describe the general nature and levels of work performed by employees, but are not a complete list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
