Microsoft

Web Operations & Program Management Lead

Microsoft • $106K — $203K *
Redmond, WA 98052In-Person
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's Degree in relevant field with 3+ years experience in integrated marketing or related areas.
  • Master's Degree in relevant field with 2+ years experience in integrated marketing, or Bachelor's Degree with 5+ years experience.
  • 5+ years managing complex projects across multiple cross-functional teams.
  • Experience in operationalizing governance and scalable processes for web releases.
  • Proven track record of managing localization programs at a global scale.

Responsibilities

  • Coordinate final web delivery and oversee execution toolkits for launches and updates.
  • Operationalize compliance, privacy, and security for web releases effectively.
  • Ensure tagging and analytics readiness aligns with privacy and internal policies.
  • Coordinate localization efforts across 200+ languages and 244 markets.
  • Manage portfolio program planning and integration across workstreams, including risk management.
  • Identify and implement process improvements throughout the delivery lifecycle.
  • Lead vendor operations, including governance, capacity planning, and performance reviews.

Benefits

  • Access to a comprehensive benefits package including health, dental, and vision insurance.
  • Flexible work arrangements to promote work-life balance.
  • Professional development opportunities to enhance skills.
  • Employee discounts and perks related to company products and services.
Full Job Description
Overview

We are seeking a Web Operations and Program Management Lead to help our web team run cleanly and ship with confidence by owning portfolio program management, scalable processes, vendor operations, and the "how we work" system that increases throughput and reduces friction. This role is also accountable for last-mile delivery for web launches and major updates by providing standardized execution toolkits and ensuring final dependencies are closed before publish.

This role also runs localization across more than 200 languages and 244 markets, coordinating assets, approvals, and release timing with clear gates so global releases are predictable and consistent. In addition, this role partners closely with compliance, privacy, and security stakeholders to ensure web updates are shipped with the right governance, validations, and controls.

Responsibilities

  • Coordinate last-mile web delivery and own execution toolkits: Run final readiness and publish steps for launches and major updates, including content and asset readiness, dev (development) readiness, tagging and instrumentation verification, QA (Quality Assurance) sign-offs, publishing and rollback plans, and post-launch monitoring handoffs.
  • Operationalize compliance, privacy, and security for web releases: Embed compliance, privacy, and security requirements into intake, planning, and launch readiness. Coordinate validations, approvals, and evidence collection with required stakeholders so releases meet governance expectations before publish.
  • Drive privacy-safe measurement and instrumentation readiness: Ensure tagging, analytics, and experimentation dependencies align with consent requirements, data minimization standards, and internal policies. Coordinate reviews and approvals for updates that impact data collection, cookies, or user consent flows.
  • Run localization at global scale (200+ languages, 244 markets): Coordinate localization assets, in-market reviews, approvals, and release timing with clear gates aligned to the integrated release calendar.
  • Own portfolio program management across the web roadmap: Drive integrated planning across workstreams, including timelines, milestones, dependency mapping, risk management, and executive-ready status reporting.
  • Drive process improvement through the full delivery lifecycle: Identify bottlenecks and implement improvements to intake, prioritization workflows, review cycles, approvals, and launch readiness routines.
  • Lead vendor operations and governance: Manage vendor SOW (Statement of Work) governance, onboarding and offboarding, capacity planning, budget visibility, performance reviews, and QBR (Quarterly Business Review)-ready scorecards to improve quality, speed, and cost efficiency.
  • Own web team playbooks and hub: Maintain a "How to work with us" hub housing core artifacts such as team charter, intake forms, templates, working agreements, onboarding documents, RACIs (Responsible, Accountable, Consulted, Informed), tiering frameworks, stakeholder maps, escalation paths, and project communication plans.


Qualifications
Required/minimum qualifications

  • Bachelor's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND 3+ years integrated marketing (e.g., digital, relationship, social media, campaign), event management, marketing strategy, business planning, marketing operations, or related work experience OR equivalent experience.


Additional or preferred qualifications

  • Master's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND 2+ years integrated marketing (e.g., digital, relationship, social media, campaign), event management, marketing strategy, business planning, marketing operations, or related experience OR Bachelor's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND 5+ years integrated marketing (e.g., digital, relationship, social media, campaign), event management, marketing strategy, business planning, marketing operations, or related experience OR equivalent experience.
  • 5+ years of experience managing complex, cross-functional delivery across design, engineering, content, analytics, and operational stakeholders.
  • Demonstrated experience creating operating rhythms, governance, and scalable processes that improve execution predictability and reduce friction.
  • Experience coordinating web launches, including dependency management, quality assurance (QA) readiness, publish planning, and post-launch monitoring routines.
  • Experience running localization programs at scale, coordinating assets, approvals, and release timing across multiple markets.
  • Experience partnering on compliance, privacy, and security requirements for digital experiences, including coordinating approvals, validations, or evidence gathering as part of release readiness.
  • Experience managing vendors or agencies, including capacity planning, performance evaluation, and budget visibility.
  • Experience supporting large-scale web programs with frequent releases, global stakeholder complexity, and high-visibility launches.
  • Experience building and implementing standardized launch toolkits (readiness checklists, QA sign-offs, tagging verification, rollback plans, monitoring routines, and governance gates).
  • Knowledge of accessibility standards and release governance practices for web properties.
  • Knowledge of privacy-by-design concepts (consent, data minimization, retention principles) and how they apply to tagging, experimentation, and personalization.
  • Knowledge of security fundamentals for web delivery (secure publishing practices, access controls, change management, incident response coordination).
  • Experience managing a team of program managers (including coaching, performance management, and standards setting).
  • Experience with modern web delivery practices and tooling (Agile delivery, release coordination trackers, QA workflows, documentation systems).


Integrated Marketing IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

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Join Microsoft today and be part of a company that values innovation, leadership, and diversity in its workforce. As a global leader in technology and digital transformation, Microsoft offers unparalleled job opportunities that propel your career to new heights.

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Career growth at Microsoft is about more than climbing the corporate ladder; it's about continuous learning, expanding your skills, and improving your capabilities. With access to various leadership and training programs, you can evolve as a professional and make a significant impact within the company and on the global stage.

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Our hiring process is designed to identify true potential. Starting with a review of your resume, followed by interviews that assess your problem-solving abilities and cultural fit, we ensure that all candidates have a fair chance to demonstrate their strengths and potential to contribute to our team.

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If you're ready to take on exciting challenges and make a difference in the world of technology, explore the job opportunities at Microsoft. Search for open positions that match your skills and interests, and prepare to embark on a rewarding career path filled with innovation and opportunities for personal and professional growth.

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Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Enterprise Technology
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ
MSFT
* Ladders Estimates

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