JOB SUMMARY

The Web Content Manager provides a broad range of support to the market and the organization across ERCOT's digital presence. This includes ERCOT.com and other ERCOT websites, the ERCOT mobile app, and social media channels such as X and Facebook, supporting the communication of information to the market and the public. This role performs operational analysis and support of ERCOT online content distribution, establishes and maintains content ownership and content management processes per best practices, and creates and consistently improves upon workflow for site content. The Web Content Manager also analyzes site data and traffic to maximize the online impact of all initiatives.

JOB DUTIES

• Independently manages web content publication cycles including scheduling, review, and sign-off coordination

• Contributes to business and project implementation supporting the further development of ERCOT's websites

• Conducts content audits and reviews of artifacts, translating findings into actionable recommendations

• Establishes and enforces content aging standards in compliance with Records Management and Protocol/binding document requirements

• Applies user-centered design, usability principles, and heuristics to web content and navigation

• Analyzes site design and content and recommends improvements related to graphic design, layout, navigation, and copy

• Supports the development of proficiency standards for external and internal UIs of ERCOT systems

• Trains users on the CMS, covering both processes and tools

• Works with ERCOT business groups to develop a consistent brand/image, increasing visibility and inbound traffic

• Builds and maintains interdepartmental relationships to support content initiatives

• Analyzes web analytics and site traffic data, reporting findings and trends to leadership

• Analyzes and documents business requirements; participates in testing efforts for operational and project system changes

• Create and edit graphics using Adobe Creative Suite (Illustrator, Photoshop, InDesign)

• Build branded Excel charts and data visualizations aligned to ERCOT standards

• Design and apply branding to PowerPoint presentations for internal and external audiences

• Independently design infographics, icons, and custom graphics that translate complex market and operational data into clear visual stories

• Build complete PowerPoint presentations from outline to final deliverable, including custom layouts, animations, transitions, and embedded data visualizations

• Apply typography, color theory, and layout principles to ensure visual consistency across web, social, and presentation assets

• Manage social media content calendars, draft and publish posts across LinkedIn, X, and other ERCOT channels, and monitor engagement metrics

EXPERIENCE

• Level 2: Requires minimum 2 years job related work experience in excess of degree requirements

• Prefer HTML, CSS, Content management for a highly visible website

• Prefer web publishing experience

• Prefer web design and user experience (UX) background

• Prefer hands-on experience with Adobe Creative Suite (Illustrator, Photoshop, InDesign) and other graphic design tools

• Prefer demonstrated experience designing professional PowerPoint presentations and data visualizations for business or executive audiences

• Prefer experience posting and managing content on social media platforms (LinkedIn, X, etc.) and/or developing social media strategy, content calendars, and engagement analytics

EDUCATION

• Bachelor's Degree : MIS, Computer Science, Business, or related field (Required)

• or a combination of education and experience that provides equivalent knowledge to a major in such fields is required

WORK LOCATION - Taylor, TX & Austin:

• Employees will be required to be on-site in Taylor, TX at minimum 2 days per week, or more, as needed based on the business needs as determined by management
• On-site schedules are flexible or may be rotated based on business needs as determined by the Manager
• Remote work is required to be performed from your Texas residence.
• Employees may opt to work on-site more than required or 100% of the time

The foregoing description reflects the minimum qualifications and the essential functions of the position that must be performed proficiently with or without reasonable accommodation for individuals with disabilities. It is not an exhaustive list of the duties expected to be performed, and management may, at its discretion, revise or require that other or different tasks be performed as assigned. This job description is not intended to create a contract of employment with ERCOT. Both ERCOT and the employee may exercise their employment-at-will rights at any time. #LI-DN.

Expected Salary Range:
$74,000 - $102,000