Web Accessibility & Compliance Operations Specialist

Channel Partners

$108K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years of experience in web accessibility (WCAG), cookie/privacy compliance, and digital compliance initiatives
  • Familiarity with enterprise websites, ecommerce ecosystems, and CMS-based websites
  • Background in digital marketing or ecommerce operations
  • Experience engaging with cross-functional teams, including developers and designers
  • Proven organizational and project coordination skills

Responsibilities

  • Support accessibility remediation initiatives across global web properties
  • Coordinate with third-party vendors on accessibility and compliance issues
  • Establish scalable processes for accessibility reviews and issue tracking
  • Partner with internal teams on WCAG-related issues and escalate risks
  • Assist in coordinating DPA/privacy/security reviews
  • Ensure alignment between global standards and regional practices
  • Create and maintain documentation and operational workflows

Benefits

  • Flexible work hours and remote work options
  • Collaborative work environment with cross-functional teams
  • Opportunities for professional development and training
  • Focus on impact-driven projects in accessibility and compliance
  • Inclusive workplace culture that values diverse perspectives
Full Job Description
What You'll Do

Accessibility & Compliance Coordination
  • Support ongoing accessibility remediation initiatives across global web properties
  • Coordinate with third-party vendors regarding accessibility gaps, remediation timelines, and testing
  • Help establish scalable processes for accessibility reviews, issue tracking, and remediation governance
  • Partner with internal teams (legal, security, analytics, and IT), vendors, and developers on WCAG-related issues by
    • tracking dependencies
    • identifying blockers
    • coordinating follow-ups
    • escalating risks when appropriate
  • Assist in the coordination of DPA/privacy/security reviews
  • Coordination related to third-party web vendors, including collaboration with legal, security, and analytics stakeholders on privacy, consent, and operational compliance
  • Help ensure alignment between global standards and regional implementation

Operational Governance
  • Create and maintain clear documentation, trackers, and operational workflows
  • Translate compliance or operational requirements into clear next steps for stakeholders
  • Help establish more repeatable and scalable processes for global web governance and compliance work
  • Support regional teams in understanding requirements and intake processes
  • Identify areas where fragmented or manual processes can be standardized


What You'll Bring

Experience and Education:
  • 7 + years of experience working on:
    • web accessibility (WCAG)
    • cookie/privacy compliance
    • related digital compliance initiatives
  • Familiarity with:
    • enterprise websites
    • ecommerce ecosystems
    • CMS-based websites
    • digital marketing / ecommerce operations
    • cross-functional teams, including developers and digital designers


Skills and Attributes:
  • Strong organizational and project coordination skills
  • Strong written communication and documentation skills
  • Ability to independently manage follow-through across multiple stakeholders
  • Experience working across technical and non-technical teams
  • Comfortable operating in environments with evolving processes and ambiguous ownership
  • Is proactive and able to adapt industry best practices to establish structure

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to:
  • Regularly sit, grasp, talk, and/or hear
  • Occasionally walk and/or stand
  • Occasionally lift and carry office supplies up to 10 pounds
  • Continuous hand/eye coordination and fine manipulation


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