The Wounded Warrior Project (WWP) Warrior Experience Senior Specialist leads and supports efforts to seamlessly interface the various WWP programs and services to achieve alignment and integration across the organization. The Warrior Experience Senior Specialist leads efforts related to ongoing program operations including enhancements and post-implementation management, resulting in an enhanced, cohesive, and personalized warrior experience.
DUTIES & RESPONSIBILITIES- Support the Warrior Experience initiatives for either Strategy or Operations, as assigned.
- Lead cross-functional work groups to achieve defined outcomes and other critical initiatives to meet warrior needs and enhance the Warrior's experience.
- Coordinate across Programs to collect ideas and feedback, negotiate outputs, ensure recommended changes meet cross functional needs, lead adoption and implementation efforts, and ensure appropriate and timely communications across organization.
- Organize and prepare materials and resources for team and staff meetings to facilitate decision-making and ensure clear communication about recommendations and plans.
- Lead work groups in proactively reviewing and evaluating current processes and problems, and in brainstorming and identifying solutions.
- Utilize the ideas generated in work groups to identify necessary changes in how WWP delivers programs to warriors and recommend changes to leadership.
- Identify and develop improved processes to enhance the warrior experience and ensure alignment among the various WWP Teams.
- Establish operational processes for implemented initiatives to include updates and maintenance.
- Develop methods to seamlessly interface different departments to help blur the functional lines in the programs and services delivered to Warriors.
- Participate in rollout of key strategic initiatives
- Serve as an expert resource for answers to questions from the organization regarding programs.
- Assist with developing and prioritizing initiatives and projects for the Warrior Experience team.
- Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.
- Other duties as assigned.
KNOWLEDGE, SKILLS, & ABILITIES- Strong working understanding of WWP programs and services and how they should integrate to meet warrior needs.
- Demonstrated ability to lead work teams and generate ideas to solve problems and achieve results.
- Highly effective communication skills, orally and in writing, to a range of audiences. Strong relationship management skills with a good understanding of people. Demonstrated ability to adapt communication style and approach depending on the individual.
- Effective operational and problem-solving skills with a demonstrated ability to develop and implement comprehensive action plans and see them through to completion.
- Demonstrated ability to plan, organize, coordinate, and direct multiple activities with varied deadlines and deliver on time. Demonstrated ability to work proactively in a dynamic, fast paced environment.
- Strong organizational and time management skills. Ability to quickly adapt to changing priorities and ensure deadlines are met. Detail oriented with strong follow-through skills.
- Demonstrated ability to establish credibility, be decisive, influence others, and effect change.
- Demonstrated critical thinking skills with the ability to analyze complex information and recommend creative, practical, and high-impact solutions. Proactive problem solver.
- Demonstrated working understanding of Salesforce.
- Demonstrated customer experience expertise.
- High energy level. Self-starter. Demonstrated initiative. Strong work ethic coupled with enthusiastic and passionate approach to one's work.
- Unequivocal commitment to the highest standards of personal and business ethics and conduct.
- Mission-driven, guided by core values, and a pleasure to work with.
EXPERIENCERequirements- Five years of WWP programmatic experience or relevant experience.
- Five years of experience to solve problems and improve processes.
- Two years of experience leading others through change.
Preferences- Five years of experience with WWP program integration activities and implementing initiatives.
- Three years of experience working with Salesforce.
EDUCATIONRequirements- Bachelor's degree in relevant field. Equivalent combination of education, experience, training, and certifications may be considered in lieu of degree.
PreferencesCERTIFICATIONS & LICENSURERequirements- Ability to obtain ASIST Certification within 1 year of hire.
PreferencesWORK ENVIRONMENT/PHYSICAL DEMANDS- General office environment, temperature controlled.
- Up to 15% travel.
We recognize the success of our mission depends on the efforts of our passionate, hard-working teammates. To help teammates remain focused on the warriors and families we serve, WWP offers a comprehensive benefits package that includes; Medical/Prescription drug, Dental, Vision, Life/AD&D, Short-term Disability, Long-term Disability, and an Employee Assistance Program. WWP also offers a 401(k)-retirement plan, a competitive PTO package, Sick Leave, Family Care Leave, Paid Holidays, Birthday Holiday, Education Assistance, Teammate Wellness Program, and Bereavement Leave.
For Colorado Applicants: The estimated hiring range for this position is between $79,027 - $98,784 annual base salary, subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.
For Chicago, IL, San Diego, CA, and Washington State Applicants: The estimated hiring range for this position is between $86,553 - $108,192 annual base salary, subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.
For Washington, D.C. Applicants: The estimated hiring range for this position is between $90,316 - $112,896 annual base salary, subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.
For New York Applicants: The estimated hiring range for this position is between $94,080 - $117,600 annual base salary, subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.
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