PositionWarranty SupervisorLocationArden, NC
Pay & BenefitsAll positions start at an above market pay rate for that position. Benefits are also above market and include the below for all fulltime employees:
- Day 1 Medical Coverage with potential of no monthly premium
- Onsite Health Clinic for employees and dependents (age 14 and over) at no cost
- Dental, Vision, Life, AD&D, and Disability Coverage
- Tuition Reimbursement Program after 18 months
- Retirement Savings Plan (401k) with a matching program
- Company paid holidays and vacation starting Day 1
Job purposeThe BorgWarner Arden campus offers two world class technical centers and a cutting-edge manufacturing facility that designs and produces turbos, fan, and fan drive components for the automotive industry. The Arden campus offers a multitude of career opportunities and is in the beautiful mountains of Western North Carolina.
The Warranty Supervisor leads the site warranty management process and serves as the site owner for warranty performance, field failure analysis, warranty cost reduction, customer warranty issue resolution, and field-risk reduction. This role provides cross-functional leadership across Quality, Engineering, Manufacturing, Finance, Supply Chain, Program Management, and Customer-facing teams to identify failure trends, drive corrective actions, reduce warranty exposure, and improve product reliability.
The position is expected to build a proactive warranty culture focused on prevention, lessons learned, data-driven decision making, customer satisfaction, and continuous improvement while supporting deployment of BorgWarner warranty governance, process standards, analytics, and capability development.
Key responsibilitiesWarranty Management & Field Quality- Lead the plant warranty management process and ensure effective execution of corporate, customer, and site warranty requirements.
- Analyze customer warranty claims, returned parts, field failures, service data, teardown results, and warranty databases to identify emerging risks and repeat failure patterns.
- Maintain visibility of open warranty issues, including top warranty concerns, field returns, warranty 8Ds, corrective actions, and customer response status.
- Drive reduction of warranty incidents / R/1000, repeat failures, and current or future customer field exposure.
- Facilitate warranty review meetings and communicate risks, trends, and performance updates to plant leadership and regional or global warranty forums.
- Develop front-end warranty projections for inclusion in the RSM early in program based on similar products' performance.
- Manage customer claim acceptance/disputes and financial reimbursement and maintain records accordingly.
Customer Interface & Escalation Management- Serve as the primary site representative for warranty-related customer concerns, field failure escalations, and customer warranty reviews.
- Support customer visits, technical reviews, warranty claim discussions, and field-performance investigations.
- Review customer warranty contract proposals to provide feedback on potential impacts to BorgWarner and make recommendations regarding terms and conditions.
- Coordinate clear and timely customer responses related to warranty returns, corrective actions, lessons learned, and containment status.
- Partner with Customer Quality to monitor customer scorecards, escalation status, customer-specific requirements, and closure timing.
Root Cause Analysis, Corrective Action & Prevention- Lead cross-functional problem-solving teams using structured methods such as 8D, 5 Why, Fishbone, statistical analysis, and data-driven failure analysis.
- Ensure warranty concerns are translated into robust corrective and preventive actions across product, process, supplier, and system controls by opening 8Ds and following through to closure.
- Drive lessons learned into product design reviews, launch readiness activities, and future programs.
- Escalate systemic risks that may affect safety, customer satisfaction, warranty financial exposure, or long-term product performance.
- NAFI Fire and Explosion Investigator Certification to be obtained and maintained.
Warranty Analytics, Governance & Financial Stewardship- Develop and maintain warranty KPI reporting, analytics, and dashboards including trend analysis, and performance summaries for plant, regional, and global leadership.
- Monitor warranty claim volume, warranty cost, warranty cost as a percentage of sales, open warranty 8Ds, closure timing, repeat failures, and top failure modes. Escalate negative trends early and drive problem solving activities to support rapid resolution.
- Predict future warranty spend based on available data from customers, acceptance factors, and trends in performance.
- Partner with Finance to support warranty reserve forecasts, aging reports, exposure assessments, warranty credits, recoveries, and cost-reduction opportunities.
- Support deployment of BorgWarner warranty procedures, playbooks, self-assessments, process governance, escalation paths, and capability-development activities.
- Participate in Global Warranty Council, regional warranty governance, customer audit, internal audit, and management review activities as applicable.
Leadership & People Development- Lead, coach, and develop warranty technicians and cross-functional contributors as assigned, including performance management and scheduling and time management.
- Set priorities, establish objectives, monitor progress, and align warranty actions with plant business priorities and customer expectations.
- Promote accountability for rapid containment, disciplined problem solving, sustainable corrective action, and prevention-based thinking.
- Build warranty awareness across the organization by communicating field experience, risk trends, customer impact, and lessons learned.
What we're looking for- Bachelor's degree in Engineering, Quality, Manufacturing, Industrial Technology, or a related technical field. Equivalent warranty, quality, manufacturing, or technical leadership experience may be considered where appropriate.
- Minimum 5 years of experience in automotive quality, customer quality, warranty, reliability, manufacturing, engineering, or a related technical function.
- Demonstrated knowledge of root cause analysis, 8D problem solving, containment management, corrective action, and customer quality response processes.
- Working knowledge of ISO 9001, IATF 16949, customer-specific requirements, CQI-14 and VDA Warranty requirements
- Strong analytical skills with ability to interpret warranty, customer, quality, financial, and manufacturing data; experience with Excel, PowerPoint, and data visualization tools such as Power BI preferred.
- Effective communication skills with ability to speak clearly with customer contacts, plant leadership, operators, engineers, finance, and global support teams.
- Ability to manage competing priorities, escalate risk, influence without authority, and drive timely closure of open actions.
- Preferred qualifications:
- Experience with OEM warranty systems, field-return processes, technical factor discussions, customer portals, warranty databases, or reliability analysis.
- Weibull analysis
- Experience with statistical analysis tools such as Minitab, Reliasoft, or equivalent
- ASQ certification, Six Sigma Green Belt or Black Belt, or Shainin certification
- Experience supporting warranty reserve calculations, exposure forecasting, warranty claims aging, or warranty cost-reduction initiatives.
Safety This position will adhere to the BorgWarner Environmental Health and Safety Program by following all safety rules, procedures, practices, training, and safe use of equipment; this includes use of personal protective equipment (PPE) as required. This individual will work in a way that stresses the importance of preventing injury, accidents, or illnesses to themselves or co-workers by correcting or reporting unsafe situations, incidents, or occurrences to their Team Lead immediately.
Join the company that is creating solutions that support a cleaner, more energy-efficient world.
For more information about BorgWarner, please visit www.borgwarner.com
For a listing of Asheville/Arden openings: BorgWarner Openings
Salary Range:$115,200 - $162,000
Internal Use Only: Salary
