Job Description

A Warranty Representative in the metal building industry is responsible for overseeing the warranty process for products and services, ensuring compliance with company policies, and maintaining high customer satisfaction. This role involves managing claims, and implementing strategies to improve product reliability and warranty performance

Responsibilities

• Warranty Program Leadership: Develop, implement, and maintain warranty policies, procedures, and work instructions for internal and external teams
• Claims Management: Investigate, process, and resolve warranty claims in a timely, efficient manner; ensure compliance with regulatory and company requirements
• Customer Service: Serve as the primary point of contact for warranty-related customer inquiries, ensuring clear communication and resolution of issues
• Data Analysis & Reporting: Analyze warranty data to identify trends, root causes, and opportunities for improvement; prepare reports and presentations on warranty performance
• Process Improvement: Work with cross-functional teams (engineering, quality, service) to reduce incident reoccurrence, improve part analysis efficiency, and enhance product reliability
• Team Management: Lead and mentor warranty professionals, ensuring adherence to service level agreements and operational goals
• Stakeholder Engagement: Collaborate with suppliers, vendors, OEMs, and regulatory agencies to address warranty issues and negotiate terms
• Risk & Cost Management: Assess financial risks, monitor warranty costs, and recommend strategies to reduce costs while maintaining quality

Qualifications

• Education: Bachelor's degree desirable but not required.
• Experience: 3-5+ years in warranty management, 5-10 + years industry experience in technical systems (metal buildings preferred).
• Skills:
  • Strong leadership and interpersonal skills
  • Problem-solving and analytical abilities
  • Knowledge of industry standards
  • Excellent communication and organizational skills
• Certifications (optional): Metal Buildings panel installation training.

Additional Information

The base salary range for this full-time position is $80,000-$100,000. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development. You can also join one of our Employee Resource Groups which help support our commitment to providing a diverse and inclusive work environment.

*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.

California Consumer Privacy Act (CCPA) of 2018

Must be at least 18 years of age to apply.

Note to External Recruiters

Cornerstone Building Brands does not accept unsolicited resumes and will not pay fees for any candidate submissions that were not expressly authorized.

Notice of Recruitment Fraud

We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.