WHO WE ARE LOOKING FORSlate is looking for a
Warranty Claims Lead to manage and optimize Slate's supplier warranty recovery processes. This role is ideal for someone with strong analytical skills, supplier management experience, and a passion for improving product reliability and operational efficiency. If you're experienced in negotiating agreements, resolving disputes, and driving cross-functional collaboration, we want you on Team Slate.
WHAT YOU GET TO DO- Serve as the primary point of contact for a portfolio of suppliers regarding warranty recovery and defect resolution.
- Build and maintain strong working relationships with supplier representatives to facilitate timely and effective communication.
- Lead the end-to-end process of supplier warranty recovery, including claim validation, documentation, and financial reimbursement.
- Monitor and track warranty claims to ensure timely resolution and accurate financial recovery.
- Collaborate with internal teams to ensure proper diagnosis and documentation of failures attributed to supplier defects.
- Oversee the chargeback and appeal process, ensuring accurate and fair resolution of disputed claims.
- Work closely with Engineering, Reliability, and Service teams to analyze failure data and identify trends or recurring issues.
- Partner with Procurement and the Product Review Center to escalate unresolved claims and drive corrective actions with suppliers.
- Negotiate and maintain supplier warranty agreements, recall/campaign settlements, and other contractual obligations.
- Ensure all agreements are compliant with Slate's policies and provide adequate coverage for potential warranty liabilities.
- Develop and implement process improvements to streamline warranty recovery and reduce claim cycle time.
- Provide regular reporting and analytics on supplier performance, recovery rates, and claim status to leadership.
- Support root cause analysis and corrective action initiatives to improve product quality and reduce future warranty exposure.
WHAT YOU BRING TO THE TEAM- Bachelor's degree in Supply Chain Management, Business Administration, Engineering, or a related field.
- 5+ years of experience in supplier warranty, claims management, or supplier quality, with at least 2 years in a leadership or negotiation-focused role.
- Proven experience in contract negotiation and supplier management in a manufacturing environment, preferably in Automotive, Heavy Duty Trucking, Powersports, or relevant Tier I supplier industries.
- Hands-on experience leveraging enterprise systems such as SAP, Oracle, Syncron, Pega, and similar platforms to manage supplier warranty claims, track recoveries, analyze failure trends, and ensure accurate financial reconciliation.
- Exceptional verbal and written communication skills, with the ability to influence and negotiate effectively.
- Strong analytical and problem-solving abilities, with attention to detail in data validation and reporting.
- Effective conflict resolution and interpersonal skills.
- Ability to manage multiple projects and priorities in a fast-paced environment.
- Proficiency with Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint).
PHYSICAL REQUIREMENTS- Must have the ability to travel (up to 25%).
- Must have the ability to lift up to 35 pounds.
- Must have the ability to stand, walk, and perform repetitive tasks for extended periods.
