PACCAR

Warranty Claims Analyst

PACCAR • $70K — $105K *
Renton, WA 98058In-Person
Manufacturing & Automotive
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree preferred or equivalent relevant experience
  • 2-3+ years of experience in warranty claims processing
  • Ability to create and manage SQL queries and dashboards in Snowflake or Tableau
  • Strong communication and negotiation skills
  • Intermediate to advanced MS Office skills
  • Good recall of detail and mechanical aptitude
  • Self-motivated, capable of managing projects with minimal supervision
  • Experience in automotive or truck dealership service roles is a plus

Responsibilities

  • Review and process warranty claims
  • Collaborate with suppliers and engineering to process claims
  • Provide support to Kenworth Dealers and Fleet Customers
  • Serve as a subject matter expert for assigned areas
  • Engage with stakeholders to identify business challenges
  • Manage invoicing and reconcile warranty costs
  • Travel to various dealership and production locations as necessary

Benefits

  • 401k with up to a 5% company match
  • Fully funded pension plan
  • Comprehensive paid time off including vacation and sick days
  • Tuition reimbursement for education
  • Medical, dental, and vision plans
  • Flexible spending accounts and health savings account
  • Paid short- and long-term disability programs
  • Life insurance and accidental death coverage
  • Access to wellness and counseling programs through EAP
Full Job Description
Division Information

Kenworth Truck Company is the manufacturer of The World's Best® heavy and medium duty trucks. Kenworth is an industry leader in providing fuel-saving technology solutions that help increase fuel efficiency and reduce emissions. The company's dedication to the green fleet includes aerodynamic trucks, compressed, and liquefied natural gas trucks, and medium duty diesel-electric hybrids.

Job Functions / Responsibilities
  • Review and process warranty claims
  • Review claim information provided by dealers; work independently with Supplier Recovery, Engineering, or Quality to process claims per established guidelines
  • Provide best-in-class support to Kenworth Dealers and Fleet Customers on a regular basis
  • Serve as a subject matter expert for assigned Business Unit responsibilities
  • Work closely with external/internal stakeholders to understand business challenges and opportunities for improvement. Manage accurate invoicing and reconciliation of all Supplier Recovery related warranty costs
  • Travel to Fleet/Dealer/Production locations as needed (
  • Perform additional technical and administrative duties as assigned


Qualifications & Skills
  • Bachelor's degree is preferred; Equivalent years of relevant experience can be substituted with a degree
  • 2-3+ years of experience required
  • The ability to create and manage ad-hoc SQL queries and dashboards within Snowflake or Tableau to help support claim management and goals is a plus
  • Must have strong communication and negotiation skills, intermediate to advanced skills in MS Word, Excel, PowerPoint, and Access
  • Must have a good recall of detail and a mechanical aptitude
  • Must be self-motivated and able to work in a fast-paced just-in-time environment with rapidly changing objectives
  • Must be able to accept responsibility for assigned projects and work effectively under general or minimal supervision
  • The ideal candidate will be comfortable with processing large volumes of (claims) data and be able to provide data-driven answers to questions about the material processed
  • Previous Automotive or Truck Dealership Service Advisor or Service Manager experience is a plus
  • Ability to remain organized, meet deadlines, and deal with areas of ambiguity

Why work for PACCAR/Kenworth?
  • Global Fortune 500 Company with a wide array of growth and development opportunities
  • Work alongside experienced goal-oriented colleagues recognized as experts in their fields
  • Support and/or design the commercial vehicles of the future with a focus on emerging technologies such as electric and autonomous trucks


As a U.S. PACCAR employee, you have a full range of benefit options including:
  • 401k with up to a 5% company match
  • Fully funded pension plan that provides monthly benefits after retirement
  • Comprehensive paid time off - minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
  • Tuition reimbursement for continued education
  • Medical, dental, and vision plans for you and your family
  • Flexible spending accounts (FSA) and health savings account (HSA)
  • Paid short-and long-term disability programs
  • Life and accidental death and dismemberment insurance
  • EAP services include wellness plans, estate planning, financial counseling and more


Additional Job Board Information

At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for the Warranty Analyst is $70,500 - $105,800 annually. This position is also eligible for a holiday gift. Additionally, this role is eligible for the full range of benefit options listed above.

About PACCAR

PACCAR Careers

Join the PACCAR team today and be part of a global leader known for its commitment to excellence and innovation in the automotive industry. At PACCAR, we offer a range of job opportunities that allow you to put your skills to work in a dynamic environment that fosters growth, leadership, and professional development.

Work You’ll Do

At PACCAR, we believe in empowering our employees to drive their career paths with robust support and resources. Engage in challenging projects that not only enhance your skills but also contribute to groundbreaking innovation and sustainable practices in the truck manufacturing industry.

Explore PACCAR’s Diverse Opportunities

Whether you're looking for a full-time position, an internship, or a leadership role, PACCAR has a place for you. Our team is composed of dedicated professionals who bring their unique perspectives and skills to the table every day. We are committed to diversity and provide comprehensive diversity training to ensure an inclusive culture where everyone feels valued.

Innovate and Lead

Join a company that is at the forefront of the transportation sector, where innovation leads to real-world solutions and market leadership. PACCAR is not just about trucks; it's about technological advancements that revolutionize how the world moves.

Grow and Develop

PACCAR is deeply invested in the professional growth of its employees. With access to cutting-edge tools and technologies, our team members enjoy unparalleled opportunities for career advancement and skill enhancement through continuous learning and development programs.

Benefits and Culture

PACCAR’s culture is built on a foundation of respect, integrity, and excellence. We offer competitive benefits to ensure the well-being of our employees and their families. From health and wellness programs to retirement plans, we provide the benefits that contribute to a healthy and secure future.

Join Our Team

Discover the wide range of employment opportunities at PACCAR. From engineering to sales, and from supply chain management to customer service, your next career step could be just around the corner. We are actively hiring and looking for ambitious individuals who are ready to make an impact.

Networking and Professional Development

At PACCAR, networking and professional development are part of our DNA. Connect with leaders and peers within the company through various networking events, mentorship programs, and professional groups. Enhance your resume and interview skills through our tailored career development sessions and become a prime candidate for advancement within the company.

Stay Connected

Keep up to date with the latest at PACCAR by joining our career network. Receive personalized job alerts and insider tips that match your interests and skills. Explore the exciting and rewarding career opportunities that await at PACCAR.

Search PACCAR Jobs

Ready to take the next step in your career? Search open positions that align with your skills and interests. We look for passionate, curious, and solution-driven team players who are ready to contribute to our legacy of quality and innovation.

Join PACCAR—where your career journey aligns with outstanding innovation and a thriving company culture.

Learn more about PACCAR
Size
28,500 employees
Market Cap
$34.6 billion
Industry
Manufacturing & Automotive
Net Income
$1.2 billion
Founded
1905
5 Year Trend
+6.7%
Revenue
$18.7 billion
NASDAQ
PCAR
* Ladders Estimates

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