Job Summary

The Warehouse Manager is responsible for overseeing all U.S. warehouse operations across three locations, including a primary distribution center in Madison, IN, and smaller satellite facilities in Shreveport, LA and Salt Lake City, UT. This role ensures efficient receiving, warehousing, and shipping activities while maintaining optimal inventory levels and accuracy.

This position directly supervises three Warehouse Supervisors and indirectly leads a team of 30+ employees. The Warehouse Manager drives operational excellence, safety compliance, workforce development, and continuous improvement initiatives to support SuperATV's fast-paced aftermarket manufacturing and distribution environment. This role plays a key part in improving outbound shipping efficiency, packaging effectiveness, and overall fulfillment cost discipline.

Primary Duties

Safety & Compliance

• Promote and enforce a strong safety culture across all facilities.
• Ensure compliance with OSHA and company safety standards, policies, and procedures.
• Conduct regular safety audits, training sessions, and risk assessments.
• Lead incident investigations and implement corrective and preventive actions

Operational Leadership

• Oversee daily warehouse operations including receiving, storage, picking, packing, and shipping across all locations.
• Own execution of outbound fulfillment performance across all facilities.
• Ensure on-time and accurate order fulfillment while meeting customer service and productivity standards.
• Monitor key performance indicators (KPIs) including on-time ship rate, order accuracy (pick/pack accuracy), cost per order shipped, and damage/return rate due to fulfillment.

Packaging & Shipping Execution

• Oversee packaging and packing standards to ensure product protection, cost efficiency, and consistency across all facilities.
• Partner with Product, Engineering, and Purchasing teams to support packaging requirements for new product launches.
• Monitor and drive a reduction in damage rates through improved packaging methods and quality control processes.
• Identify opportunities to reduce packaging material costs and waste while maintaining product protection standards.
• Ensure proper packaging selection based on product size, fragility, and shipping method.
• Support packaging testing and validation processes to ensure durability in transit.

Parcel Carrier Operations

• Execute daily shipping operations across parcel carriers including UPS, FedEx, and other providers.
• Execute day-to-day carrier operations in partnership with Logistics, with responsibility for warehouse-level performance and issue resolution.
• Ensure compliance with carrier requirements, labeling standards, and shipping documentation.
• Identify and reduce common cost drivers such as dimensional weight charges, oversize fees, and shipping errors.

Inventory Management

• Maintain accurate inventory levels through cycle counts, physical inventories, and system audits.
• Ensure proper inventory controls, location accuracy, and product traceability.
• Investigate and resolve inventory discrepancies and implement corrective actions.
• Partner with supply chain and planning teams to optimize inventory levels and reduce excess or obsolete stock.

People Leadership & Development

• Lead, coach, and develop three Warehouse Supervisors and their teams.
• Oversee hiring, onboarding, training, and performance management for direct and indirect reports.
• Build a high-performance culture focused on accountability, teamwork, and engagement.
• Identify talent and succession planning opportunities within the warehouse organization.

Multi-Site Coordination

• Provide strategic direction and operational support to remote warehouse locations.
• Ensure alignment of processes, performance expectations, and culture across all facilities.
• Travel periodically to satellite sites to assess operations and support local leadership.

Process Improvement & Systems

• Identify opportunities for operational efficiency, cost reduction, and space utilization.
• Utilize WMS and shipping systems to improve efficiency, order accuracy, and labor productivity.
• Support optimization of parcel shipping tools (rate shopping, label generation, etc.).
• Analyze operational data to identify trends in shipping cost, errors, and productivity.
• Lead or participate in continuous improvement initiatives (Lean, 5S, etc.).

Qualifications

Skills & Competencies

• Working knowledge of parcel shipping operations (UPS, FedEx), including dimensional weight and common surcharges
• Experience with packaging methods and materials for distribution environments
• Understanding of shipping compliance requirements and best practices
• Familiarity with warehouse and shipping systems (WMS, shipping platforms)
• Strong operational problem-solving skills in high-volume, fast-paced environments
• Strong leadership and team development skills
• Proven ability to manage and improve warehouse operations and KPI's
• Deep understanding of inventory control practices and systems
• Excellent organizational and communication skills
• Knowledge of safety and regulatory requirements (OSHA)

Working Conditions

• Primarily based in a warehouse environment with regular exposure to equipment and varying temperatures
• Occasional travel required to Shreveport, LA and Salt Lake City, UT locations
• Ability to stand, walk, and lift up to 50 lbs as needed

Education / Experience

• Bachelor's degree in Supply Chain, Logistics, Business, or related field preferred
• 5+ years of warehouse or distribution leadership experience
• Experience managing multi-site operations and leading leaders strongly preferred
• Background in manufacturing or high-volume distribution environments preferred

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The US base salary range for this full-time position is $75,600.00 to $94,500.00. This role is also eligible for a bonus. The actual base pay offered to the successful candidate will depend on multiple factors, including but not limited to job-related knowledge and skills, experience, business needs, geographical location, and internal pay equity. Compensation decisions are made based on the specific facts and circumstances of each role and candidate.

As a Dorman US contributor, you (and eligible dependents, as applicable) will have access to medical, dental, vision, basic life insurance, paid time off (sick/vacation), and Paid Parental Leave. U.S. employees are entitled to paid holidays, floating holidays, and paid time off starting in their first year of employment depending on hire date. You are also able to participate in our 401k retirement plan (with company match and profit-sharing) and Discounted Employee Stock Purchase Plan.