Job Summary -- Essential Functions/Duties

The Vulnerability Management Technician provides technical support to end users while supporting the organization's cybersecurity and vulnerability management program. This role is responsible for resolving hardware, software, network, and user account issues while assisting with vulnerability identification, assessment, remediation, reporting, and compliance activities. The ideal candidate possesses strong customer service skills, technical troubleshooting abilities, and a foundational understanding of cybersecurity principles and risk management.

Employee will be responsible for the following functions/duties:

• Provide Tier I and Tier II technical support for desktops, laptops, and peripheral devices
• Diagnose and resolve hardware, software, operating system, network connectivity, and application issues
• Respond to, manage, and track service requests through the organization's ticketing system
• Install, configure, maintain, and troubleshoot workstation hardware and software
• Create, modify, and disable user accounts in accordance with organizational policies, including management of user roles and access permissions across enterprise systems
• Support Microsoft Windows operating systems and Microsoft 365 applications
• Assist users with password resets, access requests, and software installation support
• Maintain inventory and accountability of assigned IT assets and equipment
• Demonstrate a strong understanding of Windows operating systems, networking concepts, and web-based applications in troubleshooting activities
• Conduct and support routine vulnerability scans using approved cybersecurity tools
• Utilize vulnerability management tools and assist with scripting and automation to improve analysis, reporting, and remediation workflows
• Analyze vulnerability scan results and prioritize remediation based on severity and risk
• Coordinate remediation activities with system administrators, network administrators, and system owners
• Monitor patch compliance and support vulnerability mitigation activities
• Validate that patches and fixes have been successfully implemented through verification and rescanning
• Track vulnerability metrics and maintain remediation status reports
• Assist with implementation of cybersecurity controls and security best practices
• Support compliance efforts related to organizational, customer, and regulatory cybersecurity requirements
• Assist in cybersecurity audits, inspections, and assessments
• Document vulnerability findings, remediation actions, and technical troubleshooting details
• Create remediation reports and maintain cybersecurity compliance documentation
• Maintain an active event log reflecting the current security state of systems and environments
• Ensure accurate and timely reporting of vulnerability status and remediation progress
• Escalate complex technical or security issues to appropriate support or cybersecurity teams
• Apply strong analytical, organizational, and problem-solving skills to identify root causes and implement corrective actions
• Participate in incident response and cybersecurity investigations as required
• Support cybersecurity awareness and end-user training initiatives
• Maintain compliance with all cybersecurity, information assurance, and operational security requirements
• Participate in after-hours support and maintenance activities when required
• Support administration, configuration, troubleshooting, and accountability of DoW encryption devices and associated cryptographic equipment
• Enforce approved security configurations and ensure systems remain compliant with Security Technical Implementation Guides (STIGs), cybersecurity policies, and security baselines.
• Assist with implementation, validation, and remediation of STIG findings from audits, inspections, and vulnerability assessments
• Perform other job-related duties, as required

Desired Qualifications

• Prior military experience in Cyber Defense Operations AFSC (1D7X1 or DoW cybersecurity support experience highly desirable
• Experience with vulnerability scanning tools such as Tenable, Nessus, Qualys, or Rapid7
• Knowledge of cybersecurity frameworks such as NIST RMF, NIST CSF, or CIS Controls
• Experience supporting enterprise, government, or defense environments
• Familiarity with endpoint and patch management systems
• Experience with encryption devices and cryptographic systems
• Experience implementing DISA STIG compliance across enterprise environments
• Familiarity with SCAP tools and compliance reporting
• Strong customer service and professional communication skills
• Ability to clearly explain technical issues to non-technical users
• Strong analytical, organizational, and problem-solving abilities
• High attention to detail and documentation accuracy
• Ability to work independently and within a team environment
• Ability to adapt to evolving cybersecurity tools and mission requirements

Requirements -- Education, Technical, and Work Experience

An associate's degree in engineering or formal academic/vocational training, or military equivalent and four or more years of technical/professional experience in the specialty field are required for this position.

In addition, a Vulnerability Management Technician must possess the following qualifications:

• Associate degree in IT, Cybersecurity, Computer Science, or related field (or equivalent experience)
• Minimum of four (4) years of enterprise IT support experience
• Must possess an Information Assurance Technical (IAT) Level II certification (CompTIA Security+ or equivalent) in accordance with DoD 8570 requirements
• Working knowledge of Microsoft Windows and Microsoft 365 environments
• Familiarity with Active Directory, user account management, and access control
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
• Basic understanding of cybersecurity and vulnerability management principles
• Experience with vulnerability management tools and scripting for automation
• Strong troubleshooting, analytical, and communication skills
• Ability to manage multiple priorities independently
• Must be a U.S. citizen and possess a valid state-issued driver's license
• Must qualify for and maintain a government security clearance

Salary

The expected salary range for this position is $79,040 to $85,280 annually.

Note: The salary range offered for this position is a good faith description of the expected salary range this role will pay. JT4, LLC considers factors such as (but not limited to) responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market/business considerations when extending an offer.

Benefits

• Medical, Dental, Vision Insurance
  • Benefits Active on Day 1
• Life Insurance
• Health Savings Accounts/FSA's
• Disability Insurance
• Paid Time Off
• 401(k) Plan Options with Employer Match
  • JT4 will match 50%, up to an 8% contribution
  • 100% Immediate Vesting
• Tuition Reimbursement

Other Responsibilities

Each employee must read, understand, and implement the general and specific operational, safety, quality, and environmental requirements of all plans, procedures, and policies pertaining to their job.

Working Conditions

Work is performed in a typical office environment with occasional support activities in operational or field locations. Occasional after-hours support may be required for maintenance windows, incident response activities, and mission requirements. Occasional lifting (up to 20 pounds), constant sitting while using a computer terminal; constant use of sight abilities while writing, reviewing, and editing documents; constant use of speech/hearing abilities for communication; and constant mental alertness are required.

Travel to remote company work locations may be required.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by personnel assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of persons so classified.

Tasking is in support of a Federal Government Contract that requires U.S. citizenship. Some jobs may require a candidate to be eligible for a government security clearance, state-issued driver's license, or other licenses/certifications, and the inability to obtain and maintain the required clearance, license, or certification may affect an employee's ability to maintain employment.

SCC: JENG17; JCORP12