Job Description
The Vice President, Support Services is an executive leader responsible for the strategic, operational, and financial oversight of key hospital support functions including Environmental Health and Safety, Emergency Management and Disaster Management, Security, Transportation Services, Plant Operations & Engineering, Food and Nutrition Services, Retail Operations; and Hospitality Services including Environmental Services, Central Transport, Central Dispatch, Linen & Uniform Services, Mail Room, Operator and Dispatch Services. This role ensures seamless integration of essential services to enable safe, efficient, and high-quality patient care delivery. As a member of the hospital operations leadership team, the VP partners closely with clinical, physician, and administrative leadership to optimize hospital throughput, safety, regulatory compliance, and the overall patient, visitor, and workforce experience. The VP ensures that support services effectively enable clinical excellence, academic advancement, research activity, and exceptional patient outcomes. The incumbent provides leadership to ensure coordinated 24/7 operations, establishes standardized operating models and performance expectations, and drives reliability, responsiveness, and service excellence across all areas of responsibility.
Responsibilities
Develops and executes strategic plans that align support services with organizational growth and clinical priorities. Advances innovation in service delivery models, automation, and technology integration.Leads infrastructure planning, including facility readiness, environmental safety, and capital improvements, while partnering on hospital expansion, renovation, and capacity initiatives. Ensures consistent delivery of hospitality-driven services and enhances safety presence through Security operations, promoting a culture of dignity, respect, and service across all touchpoints.Accountable for operating and capital budgets across assigned areas of responsibility, driving financial performance through cost management, productivity optimization, and strategic resource allocation. Partners on revenue enhancement, expense reduction, and long-term financial sustainability initiatives while advancing efficiency and maintaining high standards of safety, quality, and service excellence.Helps ensure compliance with federal, state (California), and accreditation standards (e.g., The Joint Commission, California Department of Public Health (CDPH), DNV), Office of Safety and Health Administration (OSHA)). Oversees hospital-wide safety programs, including business continuity, workplace safety, environmental compliance, and emergency preparedness. Ensures readiness for regulatory surveys, audits, and inspections.Leads integrated operations for areas of responsibility across diverse service lines, ensuring standardization, efficiency, and reliability. Optimizes hospital throughput, capacity, and patient flow by aligning support services with clinical operations.Partners with clinical, physician, and administrative leadership to align services with care delivery needs and organizational priorities. Builds strong partnerships with operational leaders and external stakeholders to support interdisciplinary collaboration and integrated care delivery.Demonstrates strong leadership by building, developing, and leading high-performing, multidisciplinary teams. Establishes leadership expectations, drives engagement, and implements workforce strategies that support recruitment, retention, succession planning, and organizational effectiveness. Oversees talent strategy for assigned areas, including leadership development, succession planning, workforce planning, and employee engagement. Promotes a culture of accountability, service, inclusion, innovation, and operational excellence across all support service departments.Leverages data, dashboards, and operational metrics to drive accountability and inform decision-making. Establishes and monitors KPIs tied to quality, access, cost, and experience, ensuring transparency through routine executive reporting. Evaluates new programs, technologies, and service delivery models to enhance quality, access, efficiency, and overall system performance.Engages with external partners, vendors, regulatory agencies, and community stakeholders. May participate in, or support contract negotiations, program development, and organizational governance activities to advance health system objectives.Translates organizational strategy into actionable operational plans, ensuring areas of responsibility are aligned with system-wide priorities. Drives execution of key initiatives, balancing operational demands with long-term transformation and growth objectives.
Qualifications
Education:
Bachelor's (minimum) - healthcare, business or other related field
Master's (preferred) - healthcare, business or other related field
Experience:
10 years (minimum) - health care operations, financial management and business planning
10 years (minimum) - management experience
10 years (preferred) - experience in a leadership capacity in a large, complex health system
About the Team
Cedars-Sinai is one of the largest nonprofit academic medical centers in the U.S., with 886 licensed beds, 2,100 physicians, 2,800 nurses and thousands of other healthcare professionals and staff. Choose this if you want to work in a fast-paced environment that offers the highest level of care to people in the Los Angeles that need our care the most.
