VP, Sales & Customer Experience - DEWALT Construction TechnologyDEWALT Construction Technology DEWALT Construction Technology is transforming the jobsite through innovative solutions that combine hardware, software, AI, and IoT to deliver productivity, safety, and operational excellence for the construction industry. As a leader in construction technology, we are committed to building a world-class product organization that delivers value to our customers and drives business growth.
The Role The VP, Sales & Customer Experience - DEWALT Construction Technology is a senior executive responsible for driving revenue growth, market expansion, and strategic partnerships across the construction technology portfolio. This leader will oversee all sales, customer experience, and business development functions, ensuring alignment with organizational goals and fostering a culture of innovation, collaboration, and high performance.
Reporting to the VP, Construction Technology, this leader will play a critical role in shaping go-to-market strategies, developing new business opportunities (including robotics and advanced technologies), and delivering exceptional value to customers and partners. This position can be based remotely, with travel as required.
Primary Accountabilities Strategic Leadership & Vision
- Develop and execute the overall sales and business development strategy for the Construction Technology division, including SaaS, hardware, and robotics solutions.
- Lead, mentor, and develop a high-performing team of directors and their respective teams, fostering a culture of accountability, innovation, and continuous improvement.
- Set clear performance goals, KPIs, and expectations for all direct reports and their teams.
- Serve as a key member of the executive leadership team, contributing to company-wide strategy and decision-making.
Revenue Growth & Market Expansion
- Own and deliver on ambitious revenue, growth, and profitability targets across all product lines and customer segments.
- Identify and prioritize new business opportunities, including untapped markets, strategic partnerships, and emerging technologies.
- Oversee the development and execution of commercialization strategies for new products, including robotics and IoT solutions.
- Develop and evolve comprehensive sales strategies to deliver growth through the co-commercialization of technology and DEWALT hardware.
- Drive customer acquisition, retention, upsell, and cross-sell initiatives in collaboration with Sales and Customer Experience teams.
Customer Experience & Success
- Champion a customer-centric culture, ensuring world-class support, onboarding, and ongoing value realization for all clients.
- Oversee the Director of Customer Experience to ensure seamless customer journeys, high satisfaction, and strong retention metrics.
- Leverage customer insights and market feedback to inform product development and service enhancements.
Cross-Functional Collaboration
- Collaborate with Product, Engineering, Marketing, and Operations to align business development and sales strategies with product roadmaps and market needs.
- Ensure effective communication and alignment across all teams to deliver integrated solutions and maximize customer value.
Business Development & Partnerships
- Build and maintain strong and honest relationships with customers and industry partners.
- Lead the identification, negotiation, and management of strategic partnerships, alliances, and high-value contracts.
- Represent the company at industry events, conferences, and with key stakeholders to enhance brand presence and thought leadership.
Operational Excellence
- Ensure the implementation of best practices in sales operations, account management, and customer success.
- Oversee accurate forecasting, pipeline management, and reporting for all business development and sales activities.
- Drive the adoption of technology and analytics tools to optimize performance and decision-making.
Candidate Profile Stanley Black & Decker seeks a strategic thinker with strong business acumen and a proven track record in driving innovation and operational excellence. The appropriate candidate will bring exceptional leadership and stakeholder engagement skills, thrive in complex, matrixed environments, and is passionate about developing talent and fostering a collaborative culture.
- Bachelor's degree in Business, Engineering, Marketing, or related field (Master's or MBA preferred).
- 10+ years of progressive experience in sales, business development, or customer success within technology-driven industries (construction technology, SaaS, robotics, or related fields). Familiarity with MSUITE or similar platforms is strongly preferred.
- Experience in commercial construction industry, pre-fabrication and familiarity with the procurement of tools, anchors and accessories a plus.
- 5+ years of senior leadership experience managing multi-disciplinary teams and director-level reports in high-growth, innovative environments.
- Proven track record of achieving and exceeding revenue and growth targets.
- Strong strategic thinking, analytical, and problem-solving skills with a demonstrated ability to manage complex escalations and negotiate high-value contracts.
- Exceptional leadership, communication, and relationship-building abilities.
- Experience with commercialization of new technologies and go-to-market strategies.
- Experience with enterprise sales, account-based marketing, and customer success best practices.
- Willingness to travel as required (up to 30%).
The Details: You will receive a competitive salary and a great benefits plan, including:
- Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement.
- Discounts on Stanley Black & Decker tools and other partner programs.
And More:
We want our company to be a place you'll want to be - and stay. Being part of our team means you get to:
- Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
- Learn: Have access to a wealth of learning resources, including our digital learning portal.
- Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity, and inclusion.
- Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.
You will get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We are more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We are visionaries and innovators. As successful as we've been in the past, we have so much further to go. That's where you come in. Join us!
The Salary range for this position is $145,600.00 - $259,600.00
- This is the lowest to highest annual full-time salary range we would pay for this role at the time of this posting. The salary offered within the range may vary depending on multiple factors including job level, geographic location, job-related knowledge, skills, qualifications, experience and in compliance with local wage requirements. Please note that salary is only one component of total rewards at Stanley Black & Decker.
- The salary range listed in this job posting reflects the range for the primary location specified. The salary range may vary for other locations.
- The successful candidate may be eligible for annual merit increases.
- Medical, dental, life, vision, disability,401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
- Discounts on Stanley Black & Decker tool sand other partner programs.
