Front

VP, Revenue Operations

Front$180K — $220K *
Enterprise Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years in Revenue Operations or GTM Strategy with 6+ years in senior leadership roles
  • Track record of scaling RevOps in B2B SaaS ($100M+ ARR preferred)
  • Experience owning Sales Ops, Marketing Ops, and Deal Desk or strong adjacent experience
  • Proven track record in automating operations with AI
  • Deep expertise in Salesforce and modern GTM tech stacks
  • Strong business acumen with the ability to partner with Finance
  • Exceptional communication skills for executive audiences
  • Builder's mindset with experience in scaling operations

Responsibilities

  • Lead global sales operations team focusing on territory design and pipeline management
  • Partner with GTM Systems team for real-time business performance visibility
  • Drive CRM health and data quality across the sales organization
  • Oversee marketing ops function for demand generation and campaign management
  • Align marketing and sales on funnel definitions and metrics
  • Lead global Deal Desk team for high-value deal support
  • Serve as the operational voice to the executive team

Benefits

  • Private health insurance with no-cost plans
  • Paid parental leave
  • Flexible time off policy
  • Work from home flexibility on non-office days
  • Mental health support services
  • Family planning support services
  • $100 monthly Lifestyle Stipend for wellness activities
  • Additional Wellness Days in holiday-free months
  • Offices closed from Christmas to New Year's Day
Full Job Description
Front is hiring a VP, Revenue Operations to lead and scale the operational backbone of our go-to-market engine. This is a critical leadership role reporting directly to the COO/CFO, with global ownership of Sales Operations, Marketing Operations, and Deal Desk teams.

You'll be the connective tissue across our GTM organization - owning the systems, processes, and data infrastructure that drive forecast accuracy, pipeline efficiency, and deal velocity. You'll partner closely with our CRO, CMO, and COO to build a world-class RevOps function that scales with Front's ambition.

What you'll do -

Sales Operations
  • Lead a global sales ops team responsible for territory design, quota setting, forecasting, pipeline management, and sales process excellence
  • Partner with our GTM Systems team to build and maintain the systems and reporting that give leadership real-time visibility into business performance
  • Drive CRM (Salesforce) health, data quality, and adoption across the sales org
  • Partner with Finance on headcount planning, comp design, and annual planning cycles

Marketing Operations
  • Oversee the marketing ops function responsible for campaign architecture, lead lifecycle management (scoring, routing, SLAs), and demand gen infrastructure
  • Ensure tight alignment between marketing and sales on funnel definitions, MQL-to-close metrics, and attribution
  • Raise the bar on data quality, instrumentation, and tech stack governance across the marketing funnel

Deal Desk
  • Lead a global Deal Desk team that supports complex, high-value deals with pricing guidance, CPQ, approvals, and non-standard commercial structures
  • Partner with Sales, Finance, and Legal to streamline deal execution without sacrificing speed or margin integrity
  • Own the policies and playbooks that enable the field to move faster and close bigger

Cross-Functional Leadership
  • Serve as the operational voice of the GTM org to the COO/CFO, and executive team
  • Build and own the operating cadence: QBRs, pipeline reviews, forecast calls, and annual planning
  • Drive RevOps strategy for systems consolidation, tooling decisions, and AI/automation adoption
  • Develop and retain a high-performing global team across Sales Ops, Marketing Ops, and Deal Desk


What skills and experience do you need -
  • 10+ years of experience in Revenue Operations, GTM Strategy, or a related function - with at least 6+ years in a senior leadership role managing cross-functional ops teams
  • Proven track record of building and scaling RevOps organizations at a high-growth B2B SaaS company ($100M+ ARR preferred)
  • Experience owning all three functions - Sales Ops, Marketing Ops, and Deal Desk - or strong adjacent experience with a clear path to ownership
  • Proven experience automating operations with AI
  • Deep expertise in Salesforce and modern GTM tech stacks (e.g., HubSpot, CPQ, Gong, Outreach, Unify, BI/analytics tools)
  • Strong business and financial acumen - you can partner credibly with Finance on planning, modeling, and board-level reporting
  • Exceptional ability to translate data into decisions and communicate clearly to executive audiences
  • A builder's mindset - you've started from scratch, scaled through chaos, and made things repeatable
  • Experience managing global teams across time zones

Nice to have
  • Experience in a company that has undergone a GTM model transformation (e.g., PLG 12 sales-led, SMB 12 enterprise, or expansion into new segments)


Front operates on a hybrid model - we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.

What we offer
  • Competitive salary
  • Equity (we are post-series D & backed by some of the best VCs in the US)
  • Private health insurance, including plan options at no cost to employees
  • Paid parental leave
  • Flexible time off policy
  • Flexibility to work from home Monday and Friday, unless posted as a fully remote role
  • Mental health support with Workplace Options
  • Family planning support with Maven
  • $100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities
  • Wellness Days - Fronteers get an additional day off on months with no holidays
  • Winter Break - Our offices are closed from Christmas to New Year's Day!

About Front

Front is a software company that provides a shared inbox for teams. It allows teams to manage their email, social media, SMS, and chat in one place. Front was founded in 2013 by Mathilde Collin and Laurent Perrin. The company is headquartered in San Francisco, California. Front has raised over $138 million in funding from investors such as Sequoia Capital, DFJ, and Uncork Capital. The company has over 6,000 customers, including Shopify, HubSpot, and Mailchimp.
Learn more about Front
Size
200 employees
Industry
Founded
2013

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