Role Summary/Purpose:

The VP, Remediation Analytics & Standards is responsible for leading an enterprise-wide analytics team of data analysts, data engineers,  and technical experts.  This role oversees standardization and quality assurance of coding and analytic processes, ensures all code is accurate and ready for certification, and advances automation to drive efficiency and consistency. The leader establishes and monitors KPIs/KRIs for analytics performance, partners closely with Validation and Process Optimization teams to address process gaps, and delivers reliable and transparent analytical insights in support of Synchrony’s consumer remediation and issue resolution efforts.

Essential Responsibilities:

• Lead an Analytics Team of 50 plus individuals.

• Partner closely with remediation coordinators and subject matter experts to deeply understand remediation issues, identify impacted consumer populations, and ensure all instances of consumer harm are identified in accordance with applicable guidelines. Create, collect, and analyze consumer data to support effective and accurate remediation efforts, and generate files that, when executed, properly rectify consumer harm.

• Oversee code standardization and quality assurance processes, ensuring all analytics code meets enterprise standards for accuracy, timeliness, and compliance—including rigorous use of documentation artifacts, version control protocols, and secure, organized storage for full auditability and traceability.

• Establish and track KPIs and KRIs for the analytics function, using data-driven insights to optimize operations and proactively address risks.

• Design, implement and monitor controls and automation frameworks that guarantee transparency, accuracy, and effectiveness of the remediation analytics process.

• Lead the development of templates, job aids, and procedure documentation to standardize onboarding and promote code and analysis consistency across the analytics team.

• Oversee analytics team capacity planning, forecasting, and resource assignments using tools and systems that provide transparency to workload and project status.

• Collaborate closely with IT, Validation, and Process Optimization teams to improve accessibility and integrity of collections data, identify and resolve process gaps, and implement enhancements across platforms and data sources.

• Provide mentorship and thought leadership on analytics and coding best practices, fostering a culture of continuous improvement and innovation.

• Oversee project plans, deadlines, and quality assurance for all remediation analytics deliverables—addressing challenges and ensuring compliance with enterprise standards. Prepare and present key remediation data and analytical findings to regulators and other stakeholders, ensuring information is delivered in a compelling, transparent, and easily understandable manner.

• Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• Bachelor’s degree in Data Science, Computer Science, Engineering, Mathematics, Statistics, Information Systems, Business, or a related field. In lieu of degree, minimum 14 years of experience in experience in analytics, data engineering, or a related field

• Minimum of 11 years of progressive experience in analytics, data engineering, or a related field,

• Minimum of 5 years in a leadership or management capacity overseeing enterprise analytics or data teams.

• Experience in consumer remediation for a financial organization

• Proven expertise in data analysis, statistical modeling, and data manipulation using tools such as SQL, SAS, Python, or similar.

• Experience designing, implementing, and monitoring KPIs/KRIs to drive performance and manage risk for analytics functions.

• Demonstrated ability to communicate complex analytical and technical concepts to non-technical stakeholders, including senior leaders and regulators.

• Ability and flexibility to travel for business as required

Desired Characteristics:

• Experience leading Remediation Analytics for a large financial organization

• Strong background in developing and implementing automation solutions to streamline analytics and operational processes.

• In-Depth experience working with Regulatory Requirements

• Experience working in an Agile environment

• Demonstrated ability to communicate complex analytical and technical concepts to non-technical stakeholders, including senior leaders and regulators.

• Experience collaborating and building consensus with cross-functional teams, such as IT, Process Optimization, and Validation.

• Strong project management skills, including the ability to drive projects to completion within established deadlines and standards.

• Experience creating templates, job aids, and documentation for onboarding and process standardization.

• High level of integrity and commitment to data accuracy, security, and compliance.

• Demonstrated ability to communicate complex analytical and technical concepts to non-technical stakeholders, including senior leaders and regulators.

Grade/Level: 14

The salary range for this position is 170,000.00 - 290,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Our Way of Working:

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events. 

*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Job Family Group: