JP Morgan Chase & Co.

VP Program Manager

JP Morgan Chase & Co. • $120K — $160K *
Wilmington, DE 19805In-Person
Finance & Insurance
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5+ years in program/project management, product operations, business management, or strategy execution
  • Experience in leading cross-functional programs with senior stakeholders
  • Strong executive communication skills for complex updates and recommendations
  • Excellent organizational skills for managing ambiguity and driving follow-through
  • Analytical approach using metrics, milestones, and status reporting
  • Proven ability to manage dependencies and stakeholder expectations
  • Influential relationship-building capability across various teams and functions
  • Proficient with business tools and creating executive-ready materials
  • Experience in regulated environments
  • Familiarity with Agile practices and product development lifecycles

Responsibilities

  • Lead complex programs from planning to delivery, defining scope and success measures
  • Translate strategic priorities into actionable workplans and executive updates
  • Align cross-functional partners to resolve blockers and maintain delivery momentum
  • Establish routines to improve prioritization, execution discipline, and accountability
  • Create and maintain project documentation including status reports and decision logs
  • Drive readiness for launches by coordinating milestones and risk mitigation
  • Communicate expectations and keep updates concise and action-oriented
  • Track outcomes and support continuous improvement through metrics and KPIs

Benefits

  • Opportunity to work with a well-regarded division in a leading financial services company
  • Work in a role that plays a crucial part in enhancing customer experience
  • Engage with cross-functional teams and senior stakeholders to influence outcomes
  • Exposure to and experience in regulated environments
  • Ability to mentor and support a culture of learning and accountability
  • Access to standard business tools and the opportunity to develop executive-ready materials
Full Job Description
Job Description

Join a team where you can turn big priorities into measurable outcomes and help leaders deliver work that matters. You'll build the operating rhythm, visibility, and follow-through that enable great customer experiences.

As a Vice President, Program and Project Manager in Customer Experience and Benefits, you will connect strategy to execution by defining scope, aligning stakeholders, managing dependencies, and driving clear, accountable delivery. You will build governance, reporting, and operating routines that help teams prioritize work, remove blockers, and deliver commitments with confidence.

Job responsibilities
  • Lead complex programs from planning through delivery, defining scope, timelines, ownership, risks, dependencies, and success measures
  • Translate strategic priorities into actionable workplans, operating cadences, and executive-ready updates
  • Align cross-functional partners to resolve blockers, manage trade-offs, and maintain delivery momentum
  • Establish governance routines that improve prioritization, execution discipline, and accountability
  • Create and maintain project artifacts including plans, status reports, decision logs, and issue trackers
  • Drive launch and implementation readiness by coordinating partners, milestones, and risk mitigation plans
  • Communicate clearly with stakeholders to set expectations, surface decisions needed, and keep updates concise and action-oriented
  • Track outcomes using milestones, risks, and key performance indicators (KPIs) to support decisions and continuous improvement


Required qualifications, capabilities, and skills
  • 5+ years of experience in program management, project management, product operations, business management, or strategy execution
  • Demonstrated experience leading cross-functional programs with multiple workstreams and senior stakeholders
  • Strong executive communication skills, including synthesizing complex topics into clear updates, recommendations, and decision points
  • Strong organizational skills, including the ability to create structure, manage ambiguity, and drive follow-through
  • Analytical approach to program execution, including experience using metrics, milestones, risks, and status reporting
  • Experience managing dependencies, issues, timelines, and stakeholder expectations across teams
  • Ability to influence without direct authority and build trusted relationships across business, product, technology, design, analytics, operations, risk, legal, compliance, and controls
  • Proficiency with standard business tools and comfort creating polished, executive-ready materials
  • Experience operating in regulated or risk-based environments
  • Working knowledge of Agile ways of working, product development lifecycles, backlog management, and launch readiness practices


Preferred qualifications, capabilities, and skills
  • Experience in financial services or customer-facing digital products
  • Experience with customer experience, benefits, rewards, servicing, or engagement capabilities
  • Experience supporting product teams through launches, delivery management, product operations, or transformation initiatives
  • Experience using automation, data visualization, or reporting tools to improve tracking, insights, and decision-making
  • Ability to mentor teammates, promote best practices, and support a culture of learning and accountability


Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Finance & Insurance
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ
CCF
* Ladders Estimates

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