You'll own the launch of a unified, AI powered platform with a large flagship customer transitioning off legacy systems, then turn that into a repeatable platform for the broader industry. This role has a heavy focus on go to market strategy and onboarding ownership, tight partnership with engineering leadership, and staying hands on with real users in the field.
Responsibilities
- Own the end to end launch of a unified, AI powered platform for a large flagship customer moving off legacy systems
- Translate the flagship rollout into a repeatable, scalable platform model for the broader industry
- Partner closely with engineering leadership to align roadmap, architecture, and delivery timelines
- Lead go to market strategy for new platform capabilities, including positioning, sequencing, and rollout planning
- Own onboarding strategy and execution, ensuring smooth transitions for customers migrating from legacy systems
- Stay hands on with real users in the field to gather feedback and inform product direction
- Build and mentor a product organization capable of scaling with the company's growth
- Define and track product success metrics tied to adoption, retention, and customer outcomes
- Act as a key voice in company wide strategy discussions, representing the customer and product perspective
Requirements
- 10+ years of overall product experience, including 4+ years leading product organizations
- Proven track record shipping complex B2B or vertical SaaS platforms into incumbent, legacy heavy operations
- Experience owning a major platform launch or migration for a large, high stakes customer
- Strong go to market instincts, with direct experience shaping launch and onboarding strategy
- Demonstrated ability to partner tightly with engineering leadership on roadmap and execution
- Comfort operating hands on with end users, not just at the strategic level
- Experience building and scaling product teams
- Background in home improvement, field services, or similarly operations heavy verticals is a plus
