Job descriptionWhat are we looking for? This is a unique opportunity to shape one of HiBob's most strategic growth areas. You will play a defining role in helping us win in the US payroll market, scale our UK payroll business, and build a payroll services capability that drives customer value, retention, and long-term growth.
HiBob is looking for a strategic and execution-oriented VP Payroll & Benefits (Services & Operations) to lead and scale our payroll services business across the US and UK. This leader will own the strategy, execution, and business performance of Payroll Services & Operations, with direct accountability for customer satisfaction, influence payroll revenue as well as payroll services revenue and P&L.
You will partner closely with the Payroll GM, Payroll Tech/Product leadership, and regional Customer Success leaders to drive exceptional customer outcomes, influence retention and expansion, and build a high-performing, scalable payroll services organization.This role reports directly to the Chief Customer Officer (CCO).
Base salaries for this role range from $230,000 - $290,000 per year.This role has an additional variable compensation component. #LI-HybridJob requirementsWhat we're looking for: - Strong US payroll experience is required.
- At least 5 years of leadership experience managing payroll services or payroll operations in a B2B SaaS environment.
- Proven experience scaling payroll services and/or operations in a high-growth or evolving business.
- Track record of improving implementation quality, speed, predictability, and customer outcomes.
- Strong commercial acumen, with experience owning or influencing revenue, P&L, and business performance.
- Experience building services models that support growth from SMB through mid-market.
- Strong cross-functional leadership skills, with the ability to work effectively across Product, Engineering, Customer Success, Sales, and Operations.
- Innovative mindset with experience using AI, automation, or new operating approaches to improve scale and execution.
Job responsibilitiesWhat You'll Do:- Define and lead the strategy for Payroll Services & Operations across the US and UK.
- Build a repeatable US payroll services motion that drives market penetration and supports growth from SMB to mid-market.
- Scale the UK payroll services model to support continued growth and increasing customer complexity.
- Lead payroll implementation and services delivery with a focus on quality, speed, predictability, and customer experience.
- Improve operational excellence across payroll services and operations, driving scalability, efficiency, and strong customer outcomes.
- Partner closely with Product and Payroll leadership to identify and address critical product and operational gaps.
- Build pragmatic interim solutions through services and operations where needed to support customer success and market momentum.
- Work closely with Customer Success leaders in the US and EMEA to strengthen ongoing payroll customer experience and materially influence retention and expansion.
- Lead and develop a high-performing payroll services organization through a period of rapid growth and scale.
- Leverage AI, automation, and innovative problem solving to improve how payroll services are delivered and scaled.
- Own payroll services revenue and P&L, ensuring strong business performance while supporting HiBob's broader growth strategy.
Job benefitsAt HiBob, our people are at the heart of everything we do.
We're building a global village of ambitious, thoughtful, and talented Bobbers who want to do the best work of their careers. With a vibrant NYC office and remote teammates across the country, we've created an environment where people can be themselves, grow quickly, and make a real impact.
Joining HiBob means working alongside exceptional people while being supported with competitive compensation, comprehensive benefits, and pre-IPO equity, including the perks below.
Ownership & Financial
- Equity in a global, high-growth HR tech SaaS leader
- 401(k) with a 3% company match starting Day 1
- $2,500 employee referral bonus
Health & Wellbeing
- Medical, dental, and vision coverage from day one
- $1,920 annual wellness stipend to support your physical and mental wellbeing
- Annual Headspace membership and expanded wellness benefits
Workplace Flexibility
- Hybrid working model for Bobbers in the NY metro area
- Temporary work from anywhere for up to 2 months per year (after 6 months)
Work-Life Balance
- Generous paid time off and company holidays to rest, recharge, and enjoy
- Bob Balance Days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
- Your birthday off - plus a special gift from us
Work From Home
- Home office allowance to set up your ideal workspace
Community & Culture
- Two paid Social Impact days each year to give back to causes you care about
- Frequent team and company social events, both in-person and virtual
- Dog friendly office
If this sounds like something you've been looking for, we'd love to have you. Come on, join our village!
