Responsible for leading strategic operations for a Critical Power, engineer-to-order business, ensuring safe, predictable and profitable delivery of complex, customer-specific electrical infrastructure solutions for data center and mission-critical environments. The role drives operational excellence across engineering release, procurement, production, project execution, quality, site readiness and customer delivery, while building scalable processes, leadership capability and cross-functional accountability across sites and functions.

Responsibilities:

• Drive accountability for all results related to operations, including safety, quality, delivery, cost, cash, customer commitments, project margin and operational performance across complex engineered programmes.
• Participate in the development of business strategy and operating plans, translating growth objectives, customer demand and capacity requirements into executable operational roadmaps.
• Lead implementation of business plans and ensure delivery through clear metrics, governance routines, escalation paths and disciplined performance management.
• Establish and maintain strong relationships with strategic customers, hyperscale/data centre clients, consultants, suppliers and industry experts to maintain a clear pulse on market expectations, competitive positioning and customer delivery standards.
• Coordinate with Engineering, Product Management, Sales Operations, Project Management, Supply Chain, Quality, Finance and other Flex / Anord Mardix sites to deliver integrated, end-to-end operational excellence.
• Establish procurement, production, engineering services and project execution practices that support engineer-to-order variability, controlled design changes, material readiness, build sequencing and customer-specific specifications.
• Create robust operating mechanisms for Sales, Inventory & Operations Planning, capacity planning, order intake readiness, engineering release, long-lead material management, production scheduling and on-time customer delivery.
• Drive operational discipline in configuration management, change control, design-for-manufacture, non-conformance reduction, lessons learned and continuous improvement across engineered solutions.
• Coach, mentor and develop operations leadership, building accountability, succession strength and the capability to operate in a fast-growth, project-led manufacturing environment.
• Leverage industry practices, lean methodologies, digital tools, automation opportunities and standard work to improve productivity, lead time, cost competitiveness and repeatability without compromising customer-specific engineering requirements.
• Establish strong relationships with top customers and service partners, ensuring proactive communication, credible recovery planning and executive-level responsiveness on critical programmes.
• Influence change management through collaboration, data-led decision making, metric management and clear communication across functions, sites and regions.
• Drive innovative solution design and scalable operating models that support business growth, speed, quality, sustainability, compliance and best-in-class customer experience.
• Ensure operations comply with applicable health, safety, environmental, quality, regulatory and customer-specific requirements relevant to electrical infrastructure and mission-critical power environments.

Qualifications

Education / Experience

• Bachelor’s degree in Business Management, Engineering, Operations, Supply Chain or related discipline; MBA strongly preferred.
• Typically 10+ years of manufacturing / operations experience, including 7+ years in management.
• Experience in project-led, engineer-to-order, electrical infrastructure, industrial manufacturing or mission-critical environments preferred.
• Relevant professional certifications in Lean, Six Sigma, Project Management, Operations Management, Supply Chain or Engineering are desirable where applicable to the region or business context.

Knowledge / Skills / Abilities

• Strong functional mastery of operations with understanding of engineering, supply chain, project management, quality and commercial interfaces.
• Clear communication, negotiation and influencing skills.
• Strong P&L understanding, cost improvement capability and ability to use performance data to drive accountability.

Critical Power / ETO Requirements

• Understands customer-specific engineering, specification control, long-lead procurement, production readiness, test requirements and high-consequence delivery expectations in critical power environments.

Scope / Impact

• Impacts annual operational direction and financial success of the function and/or site.
• May carry functional P&L responsibility and lead major operational initiatives.

Decision Making / Discretion

• Makes tough decisions, takes calculated risks and is accountable for actions. Decisions may affect site performance and customer commitments.

Supervision / Leadership

• Recognizes and develops talent as a key element of executing operational business plans. Ensures Flex values are embedded in site work life and operational leadership behaviours.

What you'll receive for the great work you provide:

• Full range of medical, dental, and vision plans
• Life Insurance
• Short-term and Long-term Disability
• Matching 401(k) Contributions
• Vacation and Paid Sick Time
• Tuition Reimbursement

Application Deadline:

Applications for this job position will be accepted for at least five days following the job posting start date below and continuing until the end date below or until the position is filled. This posting may close sooner due to application volume.

Is Sponsorship Available?