About the RoleOne Park Financial is seeking a
Vice President of Servicing & Collections to serve as the executive leader of our entire collections operations. This is a senior leadership role with full ownership of the Servicing and Collections department - including its people, strategy, systems, and results.
The
VP of Servicing & Collections will oversee a multi-layered leadership structure of Directors, Managers, and Team Leads, driving recovery performance across a high-volume portfolio while ensuring the organization operates with integrity, compliance, and operational precision. This role is a key partner to OPF's executive team and is directly responsible for shaping the long-term collections strategy in alignment with the company's financial and growth objectives.
The ideal candidate is an experienced executive who has led large-scale collections organizations, built performance infrastructure from the ground up, and consistently delivered recovery results in a regulated, fast-paced environment.
Responsibilities- Own the full strategic and operational direction of our Servicing & Collections department - setting the vision, establishing performance standards, and holding the leadership team accountable to results.
- Lead and develop a multi-tiered leadership structure (Directors, Managers, Team Leads) and build a pipeline of high-caliber collections talent at every level.
- Design and implement enterprise-wide collections performance frameworks: recovery KPIs, scoring models, escalation protocols, incentive structures, and accountability systems.
- Partner with the C-suite and executive leadership to define annual and quarterly recovery targets, and translate those goals into operational roadmaps with clear ownership and milestones.
- Drive continuous improvement in recovery rates, right-party contact rates, promise-to-pay conversion, and cost-per-collected-dollar through data analysis and strategic intervention.
- Establish and enforce a culture of compliance - ensuring all collections activity adheres to applicable regulations, company policy, and data protection standards at all times.
- Oversee portfolio performance analysis and reporting, providing executive leadership with reliable, real-time visibility into collections health, trends, and forecasts.
- Lead cross-functional collaboration with Finance, Operations, Legal, and Technology to align collections infrastructure, systems, and workflows with broader business needs.
- Champion process automation, dialer optimization, and technology enhancements that improve team efficiency and recovery outcomes.
- Serve as the final decision-maker on escalations, workforce planning, organizational design, and performance actions within the Collections function.
- Represent the Collections organization in global leadership meetings, strategic planning sessions, and executive reporting as required.
Requirements- 10+ years of progressive experience in collections, recovery, or financial services operations, with at least 5 years in a senior or executive leadership role.
- Proven track record of leading and scaling large-scale, high-volume collections organizations - ideally in fintech, alternative lending, or consumer/SMB financial services.
- Experience managing leaders of leaders: overseeing Directors and Senior Managers, not just front-line supervisors.
- Deep expertise in collections strategy, recovery optimization, skip tracing, negotiation frameworks, and compliance requirements.
- Executive-level communication skills - able to present performance insights and strategic recommendations to C-suite and board stakeholders.
- Strong analytical ability; experienced with CRM platforms, dialer systems, BI tools, and portfolio reporting at an organizational level.
- Fully bilingual - English and Spanish required.
- High integrity and accountability; deep understanding of regulatory compliance in collections environments.
- Bachelor's degree in Business, Finance, or a related field required; Master's degree or MBA strongly preferred.
Preferred Qualifications- Experience managing a large collections operation.
- Background in organizational design, collections compensation strategy, or workforce planning.
- Familiarity with relevant financial regulations and consumer/commercial collections compliance frameworks.
- Experience implementing or optimizing collections technology platforms (dialers, CRMs, automation tools).
Benefits- Competitive salary
- Performance-based incentives
- 401(k) with company match.
- Health, dental & vision insurance.
- Life insurance and identity protection.
- Growth and development opportunities
- Dynamic and collaborative work environment
- Company events and team-building activities
