In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.Summary: The VP of Business Strategy and Analytics will lead the organization's enterprise-wide data, analytics, and strategic insights functions. This executive role will be responsible for building and scaling best-in-class business intelligence, analytics, CRM, and data strategy capabilities to drive smarter decision-making, revenue growth, fan engagement and operational excellence. This role will oversee a team spanning data analytics, CRM and business solutions. This role will partner closely with senior leadership across finance, accounting, ticket sales & service, corporate partnerships, and marketing.
Duties & Responsibilities: - Lead strategy and analytics team to ensure processes and technology align towards impactful results
- Drive business strategy, consumer research and insights and analysis initiatives
- Work closely with appropriate stakeholders to develop vision, strategy, goals and objectives for the strategy and analytics team
- Lead efforts to develop advanced predictive models to increase revenue through predictive buying, cross sell/upsell and renewal forecasting
- Oversee ongoing analysis of marketing investments and ROIs for product, category and audience segmentation performance across all channels
- Proactively identify opportunities for new reporting, analytics, and research methodologies and best practices; design strategic service offerings and approaches that will demonstrate value and deliver business results
- Interpret multiple data sources for insights to inform strategic planning and tactics to drive the business
- Collaborate with cross-departmental leaders to translate data into actionable consumer stories and strategic and tactical recommendations
- Maintain upmost confidentiality
- Other duties or projects as assigned
Minimum Qualifications for the Position: - Proven leader with at least 10 years of experience in Business Intelligence, Data Strategy or Analytics; preferably with sports, entertainment or media industries
- Bachelor's degree in Business, Analytics, Computer Science or related field; Masters or MBA is preferred
- Deep knowledge of CRM, ticketing platforms, marketing analytics, pricing models and sponsorship valuation frameworks
- Experience with advanced analytics tools (SQL, R, Python), data visualization platforms (Tableau, Power BI, etc.) and CRM systems (KORE)
- Demonstrated success in building, scaling and managing high-performing analytics teams
- Ability to work non-traditional hours including nights, weekends and holidays as needed
Critical Competencies: - Business Acumen - ability to perform with insight, acuteness and intelligence and communicate to both technical and nontechnical audiences; provide exceptional attention to detail
- Decisiveness - willingness to make difficult decisions in a timely manner; a true collaborator with the ability to influence
- Forward thinking - anticipating the implications and consequences of situations and taking appropriate action to be prepared for possible contingencies
- Establishing focus - the ability to develop and communicate goals in support of the business' mission; ability to manage and prioritize multiple projects
- Manage change - demonstrating support for innovation and for organizational changes needed to improve the organization's effectiveness; helping others to successfully manage change
- Global Perspective - ability to see the "big picture"
Compensation: - This role will pay between $150,000 - $180,000 annually. This position will be eligible for a discretionary bonus. Note: Wages will be determined based on factors such as candidate experience, qualifications, skill set and internal equity.
Benefits & Incentives: - Medical Plans: Comprehensive and affordable medical plans; supplemental vision care, dental care, life insurance coverage, fully paid short term and long term disability
- Investments: 401(k) with employer matching; annual discretionary defined employer contributions
- Paid Time Off: Vacation, Sick, Volunteer and Diversity days
- Sabres Experience: (up to 4) complimentary tickets to Bufalo Sabres, Buffalo Bandits, Rochester Americans when available
- Wellness: Annual health and wellness offerings including but not limited to lunch and learns, fitness classes, wellness fair, and challenges
- Sabres Family: many annual social events for employees and families to enjoy, including various holiday parties and activities. DEI Committee and annual initiatives, ERG (Employee Resource Groups), community volunteer opportunities and more
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