Job Description

ServiceNow's GTM organization is the commercial engine that brings the platform's transformative capabilities to enterprises worldwide. Spanning global sales, solution consulting, customer success and engagement, partner ecosystems, CRM, industry verticals, and commercial segments across the Americas, EMEA, and APJ, the GTM organization represents one of the largest and most strategically consequential people populations in the company.

We are seeking a Vice President, HR Business Partner to serve as the strategic people leader for this entire GTM ecosystem. This is not a traditional HRBP role. This leader will architect the talent and organizational strategy that powers ServiceNow's next phase of hyper-growth-one defined by AI-native selling motions, agentic workforce models, and a fundamental reimagination of how commercial teams create customer value.

The role will lead a globally distributed HRBP organization and partner shoulder-to-shoulder with the President of GTM and the full GTM executive leadership team to translate commercial ambition into workforce reality.

Why This Role Matters Now

ServiceNow is at a defining inflection point. As the company transforms into an AI-native enterprise-rebuilding organizational structures and workflows with intelligence and adaptability at the center-the GTM organization must evolve in lockstep. The VP will be instrumental in:
• Scaling a world-class commercial workforce across rapidly expanding market segments, including enterprise, commercial, and public sector.
• Designing organizational structures that match strategic intent-ensuring teams reflect where the business is going, not where it has been.
• Building AI-native talent strategies that reimagine how sellers, consultants, and customer success professionals work alongside intelligent agents.
• Driving a high-performance culture anchored in accountability, coaching, continuous development, and customer obsession.
• Navigating the complexity of a global GTM operation spanning 30+ countries, multiple routes to market, and a rapidly evolving partner ecosystem.

Qualifications

Experience

18+ years of progressive HR experience, including significant tenure as a strategic HRBP to global sales, GTM, or commercial organizations at scale. Demonstrated success managing and developing senior HR leaders.

GTM Fluency

Deep understanding of GTM operating models-including enterprise and commercial sales motions, solution consulting, customer success, partner ecosystems, and revenue operations. You speak the language of the business, not just the language of HR.

Global Leadership

Proven ability to lead HR teams across multiple regions, balancing global consistency with local market nuance. Experience spanning the Americas, EMEA, and APJ is strongly preferred.

Organizational Design

Track record of designing organizations for strategic execution-not inherited structures. Experience leading large-scale restructuring, workforce planning, and operating model transformation.

AI & Digital Transformation

Demonstrated experience guiding organizations through technology-driven transformation. Curiosity and conviction about how AI will reshape commercial workforces and talent strategies.

Executive Presence

Ability to influence and gain commitment from C-suite leaders, including sales presidents and functional executives. Demonstrated credibility and integrity in communications that flow both upward and downward.

Change Leadership

Proven ability to drive sustainable change in high-growth, fast-paced, and ambiguous environments. Comfortable introducing structure and process without compromising velocity.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.