The VP of Hotel Operations is responsible for the strategic leadership of the hotel general managers and overseeing operations for the set of hotels within his/her assigned region. This individual leads an engaged team responsible for delivering exceptional customer experiences and processes while achieving strategic initiatives and superior financial results. This individual is also responsible for developing talent and fostering an engaging culture which reflects the core values of Vision Hotel Group.
Implements business strategies for assigned owned and managed hotels which are aligned with Vision Hotel Group and the hotel owner's overall mission, vision, values and strategies
- Serves as primary contact with owners of assigned hotels
- Establishes and communicates the vision and values of the brand(s)
- Participates in the development of operating concepts, processes and guidelines for owned and managed hotels
- Oversees the development of business plans for assigned hotels
- Develops long range strategies and tactics to ensure each property achieves projected future results
Achieves profit, customer service and revenue goals by leading the development and implementation strategic plans which support the operations of assigned hotels
- Develops strategies which will enable the owned and managed hotels to achieve the budgeted business results
- Analyzes business results on a regular basis and takes actions to improve results as appropriate
- Leverages system-wide expertise and resources where possible in order to support the owned and managed hotels
- Ensures that assigned hotels adhere to brand standards of operations
- Facilitates the sharing of best practices and consistency of service levels across the portfolio
- Represents the management company in owner relations and maintains good working-relations and dialog with the hotel owners
- Ensures assigned hotel adheres to all local, state and national employment, licensing, lodging, liquor, insurance, safety, contract and other laws and standards
Develops and implements strategies and practices which support employee engagement
- Develops and recruits the human resources necessary to lead the owned and managed hotels
- Participate in the talent management process in conjunction with corporate human resources
- Communicates performance expectations, holds others accountable for results and provides employees with on-going feedback
- Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
- Partner with general manager to drive employee engagement through engagement action plans
- Properly onboard, develop and train effective general managers who are respected leaders and embrace accountability for their asset's performance
Ensures Yes I Can! and a Be Our Guest experience is provided to all guests through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.
- Communicates and reinforces the vision for customer service to all hotel leadership and employees
- Creates an environment that encourages employees to provide the service brand behavior hospitality and teamwork
- Ensures that all minimum requirements of the 100% Guest Satisfaction Guarantee are in place and understood by all employees
- Ensures that the hotel delivers 100% Guest Satisfaction by developing customer feedback avenues (soliciting input, reports, etc.) and focusing hotel leaders on identifying trends and developing and implementing solutions
- Creates an environment that provides employees with the tools, training and environment they need to deliver the service brand behavior and teamwork
Position Requirements
- Minimum seven to ten years senior hotel operations leadership experience required
- Minimum three to five years previous General Manager experience in a large hotel environment with complex operations required
- Experience overseeing multi-units preferred
- Full service hotel experience preferred
- Bachelors degree required
- CHA certification preferred
- Proven leadership skills, results oriented
- Ability to travel up to 80% of the time
