7-10 years in senior hotel operations leadership required
3-5 years as a General Manager in a large, complex hotel required
Experience overseeing multiple hotels preferred
Full-service hotel experience preferred
Bachelor's degree required
CHA certification preferred
Proven leadership skills and results-oriented mindset
Willingness to travel up to 80% of the time
Responsibilities
Lead strategic initiatives for hotel operations in assigned region
Establish and communicate brand vision and values to staff and owners
Develop business plans and long-term strategies for assigned hotels
Analyze business results regularly and implement improvements
Foster adherence to brand standards and best practices across hotels
Manage owner relations and ensure effective communication
Promote employee engagement and development within hotel teams
Benefits
Opportunity to lead a team that impacts guest experiences
Engagement with hotel owners and industry partners
Development of innovative business and operational strategies
Support in recruiting and developing hotel management talent
Focus on employee empowerment and accountability
Commitment to delivering exceptional customer service standards
Full Job Description
The VP of Hotel Operations is responsible for the strategic leadership of the hotel general managers and overseeing operations for the set of hotels within his/her assigned region. This individual leads an engaged team responsible for delivering exceptional customer experiences and processes while achieving strategic initiatives and superior financial results. This individual is also responsible for developing talent and fostering an engaging culture which reflects the core values of Vision Hotel Group.
Implements business strategies for assigned owned and managed hotels which are aligned with Vision Hotel Group and the hotel owner's overall mission, vision, values and strategies
Serves as primary contact with owners of assigned hotels
Establishes and communicates the vision and values of the brand(s)
Participates in the development of operating concepts, processes and guidelines for owned and managed hotels
Oversees the development of business plans for assigned hotels
Develops long range strategies and tactics to ensure each property achieves projected future results
Achieves profit, customer service and revenue goals by leading the development and implementation strategic plans which support the operations of assigned hotels
Develops strategies which will enable the owned and managed hotels to achieve the budgeted business results
Analyzes business results on a regular basis and takes actions to improve results as appropriate
Leverages system-wide expertise and resources where possible in order to support the owned and managed hotels
Ensures that assigned hotels adhere to brand standards of operations
Facilitates the sharing of best practices and consistency of service levels across the portfolio
Represents the management company in owner relations and maintains good working-relations and dialog with the hotel owners
Ensures assigned hotel adheres to all local, state and national employment, licensing, lodging, liquor, insurance, safety, contract and other laws and standards
Develops and implements strategies and practices which support employee engagement
Develops and recruits the human resources necessary to lead the owned and managed hotels
Participate in the talent management process in conjunction with corporate human resources
Communicates performance expectations, holds others accountable for results and provides employees with on-going feedback
Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
Partner with general manager to drive employee engagement through engagement action plans
Properly onboard, develop and train effective general managers who are respected leaders and embrace accountability for their asset's performance
Ensures Yes I Can! and a Be Our Guest experience is provided to all guests through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.
Communicates and reinforces the vision for customer service to all hotel leadership and employees
Creates an environment that encourages employees to provide the service brand behavior hospitality and teamwork
Ensures that all minimum requirements of the 100% Guest Satisfaction Guarantee are in place and understood by all employees
Ensures that the hotel delivers 100% Guest Satisfaction by developing customer feedback avenues (soliciting input, reports, etc.) and focusing hotel leaders on identifying trends and developing and implementing solutions
Creates an environment that provides employees with the tools, training and environment they need to deliver the service brand behavior and teamwork
Position Requirements
Minimum seven to ten years senior hotel operations leadership experience required
Minimum three to five years previous General Manager experience in a large hotel environment with complex operations required
