VP, Global Services

Fidelity Investments

• $160K — $200K *
Business Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Extensive experience in global payroll, mobility, immigration, or shared services operations.
  • Proven ability in managing distributed teams and fostering leadership development.
  • In-depth knowledge of compliance regarding global payroll, international mobility, and related regulations.
  • Experience in leading process improvements and operational transformation initiatives.
  • Strong vendor management skills with a proven track record overseeing service providers in payroll and immigration.
  • Exceptional capability to influence and build partnerships across various business functions including HR and Finance.
  • Excellent communication, problem-solving, and organizational skills.

Responsibilities

  • Lead the strategy and governance for global payroll, immigration, and relocation programs.
  • Ensure compliance with regulations while improving employee experience across multiple countries.
  • Develop scalable operational processes that support business growth and workforce mobility.
  • Collaborate with HR, Finance, Legal, Tax, and external partners to enhance service delivery.
  • Drive operational excellence while maintaining audit readiness.
  • Manage vendor relationships and oversee efficiency in service provision within the global services framework.

Benefits

  • Comprehensive health and wellness programs.
  • Generous paid time off policies.
  • Retirement savings options with company matching.
  • Access to professional development and continuing education opportunities.
  • Participation in employee recognition programs.
Full Job Description
VP, Global Services: Payroll, Immigration, Relocation, and Assignments

Note: Fidelity will not provide immigration sponsorship for this position.

The Role

The Global Services Leader is responsible for leading global payroll, immigration, relocation, and international assignment programs that support a diverse global workforce. This role drives strategy, governance, compliance, and operational excellence while delivering seamless employee experience across multiple countries. Working closely with Human Resources, Finance, Legal, Tax, Talent Acquisition, and external partners, the leader creates scalable and efficient programs that support business growth and workforce mobility. Success requires balancing global consistency with local compliance, while continuously improving processes, technology, and service delivery.

The Expertise and Skills You Bring
  • Extensive experience leading global payroll, mobility, immigration, relocation, or shared services operations.
  • Experience managing geographically distributed teams and developing leaders and individual contributors.
  • Knowledge of global payroll compliance, international mobility, immigration, tax, and employment regulations.
  • Experience leading operational transformation, process automation, and service delivery improvement initiatives.
  • Strong vendor management experience, including oversight of payroll, relocation, immigration, and tax service providers.
  • Ability to build partnerships and influence stakeholders across Human Resources, Finance, Legal, Tax, and business leadership teams.
  • Strong communication, problem-solving, and organizational leadership capabilities.
  • Ability to drive controls and operational excellence, maintaining an audit-ready posture.
  • Flexibility to work a non-traditional workday in order to support teams around the globe.


The Team

The Global Services team operates within Human Resources Shared Services and delivers centralized, scalable solutions that support payroll processing, immigration services, relocations, and international assignments. We partner closely with leaders and stakeholders across Human Resources, Finance, Legal, Tax, Talent Acquisition, and external service providers to ensure compliant and effective solutions for employees around the world. Our team plays a critical role in enabling business growth, supporting talent movement across borders, and delivering a world-class employee experience.

Fidelity's Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

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