Lead four Directors and ~50 engineers across Cloud, SRE, CI/CD & SDLC, and Application Support

Build and sustain a high-ownership culture where teams operate with minimal escalation

Develop Directors as leaders; hold them accountable for delivery, reliability, and team health

Drive headcount planning, hiring, and retention strategy in partnership with HR and Finance

Identify and grow future leaders — create paths for top performers to advance within and beyond your organization

Provide technical leadership on architecture, system design, and engineering quality across the platform organization.

Establish and drive engineering standards for infrastructure, observability, CI/CD, reliability, and operational excellence.

Influence long-term platform strategy and architectural direction in partnership with Engineering and business leaders.

Champion platform health by proactively addressing technical debt and driving investments that improve reliability, scalability, and engineering velocity.

Evaluate emerging technologies, including AI-powered developer tools and cloud platform innovations, and make strategic build, buy, or adopt decisions.

Own the 99.95% uptime SLA across a multi-cloud (AWS, GCP, Azure) production environment

Define and enforce SLOs, error budgets, and incident response processes across all teams

Ensure on-call rotations, runbooks, and postmortem culture are mature and continuously improving

Lead and scale the Application Support organization, delivering consistent, enterprise-grade support across products and business units.

Own the tier-2/tier-3 technical escalation function, serving as the bridge between Customer Support and Engineering.​

Ensure the team has the tools, access, and expertise to efficiently investigate and resolve complex customer issues.

Establish a closed-loop process that translates customer issue trends and root causes into prioritized engineering improvements, with defined SLAs for escalation response and resolution.

Serve as the executive escalation point for high-severity customer issues, ensuring effective resolution and continuous operational improvement.

Lead technical integration of infrastructure and platform assets from multiple small acquisitions per year

Own and evolve a repeatable integration playbook: cloud tenancy, CI/CD onboarding, monitoring, support handoff, and app support coverage

Assess acquisition infrastructure risk pre-close and provide VP-level input to M&A technical due diligence

Champion AI-powered developer tooling as a productivity multiplier across the engineering organization

Partner with Engineering and Product leadership to evaluate and roll out AI tooling: code generation, observability, incident management, and beyond

Define and track metrics to demonstrate productivity improvements over time

Own the multi-year platform and infrastructure roadmap in alignment with product and business strategy

Drive standardization and centralization of infrastructure management across the organization

Proactively communicate platform health, risk, and roadmap to the C-suite — escalating only what truly requires executive attention

Translate complex infrastructure and support decisions into business-level context for non-technical stakeholders

Represent Engineering in cross-functional forums: product planning, security reviews, finance, and customer escalations

10+ years in engineering leadership, with at least 3–5 years at VP level

Proven leadership experience in a large-scale, global SaaS organization supporting mission-critical products with demanding availability, performance, and scalability requirements.

Experience operating platforms that serve a global customer base, with expertise in designing and managing highly available, resilient, and geographically distributed infrastructure.

Proven experience leading SRE, Platform, or Infrastructure organizations at scale (40+ engineers)

Technical depth sufficient to engage credibly on architecture, system design, and operational trade-offs — not just manage process

Experience owning or closely partnering with a technical support or application support function

Deep familiarity with multi-cloud environments and modern infrastructure patterns (IaC, GitOps, containers, observability)

Track record owning and meeting high-availability SLAs in a production SaaS environment

Experience integrating acquired infrastructure assets into a platform organization

Strong executive communication skills; ability to manage up with low noise and high signal

Demonstrated ability to develop leaders — with examples of people you’ve led going on to senior roles

Hands-on experience deploying AI/ML tooling for developer productivity at scale

Background in product-led, fast-paced SaaS organizations

Familiarity with centralized platform governance in a multi-team environment

Experience contributing to M&A technical due diligence