Posting Description
The
Practice Leader is responsible for the employee benefits consulting practice in a geographic market, overseeing all aspects of the business segment with ultimate responsibility for its performance. The Practice Leader manages the team, the business operations and the client experience to drive top line revenue growth and achieve financial outcomes.
REVENUE GROWTH & RETENTION:- Manages the business to achieve performance outcomes - financial targets of 94% client retention and 8-10% top line revenue growth.
- Monitors market trends and reviews services to keep pace with market expectations.
- Utilizes NFP resources to support the client's scope of services (includes all national practices and centers of excellence); elevates client specific circumstances that impede adherence or warrants alternative approaches.
- Acts as escalation point for challenging client situations and serves as executive sponsor, managing house account relationships.
- Partners with Growth and Sales Leaders for business planning and metrics, including cross sell and upsell opportunities.
- Assist with budgeting of local carrier bonuses and overrides; communicates expectations and anticipated changes.
- Looks for opportunities for NFP to participate in local marketing & networking events and participates as senior leader.
- Participates in new client acquisition and other business activities to drive growth.
PEOPLE DEVELOPMENT:- Oversees Strategic Account Executives (SAE) providing mentorship, overall guidance and adherence to NFP policies, procedures and service scopes.
- Quarterly strategy reviews to review team, book of business, at risk clients, and growth plans.
- Bi-weekly check in calls to review client, team and immediate issues.
- Leads by example and promotes a culture of collaboration, trust and transparency.
- Manages SAE growth, development and career advancement opportunities.
- Participates in compensation and employee bonus allocation.
- Participates in local internal cultural initiatives and external community service.
- Recruits top talent and assists in hiring decisions.
COMMUNICATION:- Communicates regularly and effectively with team members and with senior leadership, sharing important updates and addressing problems in a timely manner.
- Collaborates with shared services team on client deliverables, timelines and innovation.
- Collaborates with regional and national benefits leadership to share ideas, present opportunities and promote best practices.
OPERATIONS: - Collaborates with business line leaders to drive and support key regional and national initiatives; holds team accountable.
- Leads in the utilization of NFP best practices and shares local advancements across the region and nationally.
- Works with other regional practice leaders to create and promote consistent business practices and processes.
- Provides feedback on team performance and staffing needs.
- Monitors new business pipeline to assist with SAE assignments and other prospecting efforts.
- Serves as market leader for local and regional carriers maintaining strong relationships and advocating for our clients.
REQUIRMENTS:- 10+ years of progressive experience in employee benefits consulting, including leadership responsibilities.
- Bachelor's degree required; advanced degree (MBA, MPH, JD) a plus.
- Proven track record of managing a consulting practice or business unit with P&L responsibility and demonstrated success in driving revenue growth and client retention.
- Strong knowledge of the employee benefits landscape, including plan design, compliance, vendor management, and market trends.
- Prior experience managing high-performing teams and mentoring staff to meet business and professional development goals.
- Excellent interpersonal, presentation, and executive-level communication skills.
- Demonstrated ability to collaborate across functional teams, lead through influence, and navigate complex client relationships.
- Operational experience with budgeting, forecasting, and strategic planning.
- Proficient in leveraging internal resources and tools to enhance service delivery and business outcomes.
- Willingness and ability to travel locally, regionally, and nationally as needed.
What We Offer:We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $99,000 - $175,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
