Radial

VP Creative

Radial$160K — $200K *
Media
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years of creative leadership experience, especially in B2B or technology sectors.
  • Prior experience in building or scaling an in-house creative studio, ideally transitioning from external agencies.
  • Fluency with AI creative tools, with a strong perspective on their application and limitations.
  • Proven portfolio demonstrating brand identity and campaign creative expertise.
  • Commercially adept, connecting creative work to business outcomes and pipeline performance.
  • Experience managing diverse creative teams, including designers and copywriters.
  • Proven ability to influence and build credibility with senior stakeholders across the organization.

Responsibilities

  • Build and lead an in-house Creative Studio with 10-15 team members in North America and UKIA.
  • Manage the shift from external agency collaboration to an in-house creative capability.
  • Set and uphold the global standard for creative quality across all brand output.
  • Execute creative briefs with agility according to regional marketing strategies.
  • Define a hub-and-spoke model for regional team collaboration while maintaining central creative standards.
  • Develop AI-enhanced production capabilities to streamline creative processes.
  • Foster collaboration with brand, performance, and product marketing teams to ensure adherence to brand governance.

Benefits

  • Competitive salaries ranked in the top 5% of similar-sized companies.
  • Comprehensive health, dental, and vision coverage.
  • 401(k) retirement match with 100% matching up to 4%.
  • 32 days of paid time off, including personal and floating days.
  • 18 weeks of paid parental leave after one year of employment.
  • 5 volunteer days annually through the Sage Foundation.
  • Tuition reimbursement of up to $5,250 per year after six months of employment.
  • Annual wellness rewards, including credits for fitness and health expenses.
  • Access to extensive career development resources and ongoing training programs.
Full Job Description
Job Title
VP Creative

Job Description
Most software brands look and sound the same. Sage has the opportunity to be different.

In this role, you'll have the rare opportunity to build something from the ground up.

You'll create and lead Sage's global in-house Creative Studio, shaping a function that sits at the intersection of brand, technology, creativity, and commercial impact. You'll define the creative vision for a global business, establish the standards that guide every expression of the brand, and help transform how millions of customers experience Sage.

This is a true builder role. In the early stages, you'll design the operating model, hire and develop a world-class creative team, and lead the transition from agency-led execution to a modern, in-house capability. You'll have the freedom to challenge conventional approaches, introduce new ways of working, and embed AI-enabled creative production to increase both quality and speed.

Over time, you'll shape far more than a studio. You'll influence how Sage shows up across every market, channel, and customer touchpoint globally. You'll partner with senior leaders across marketing, product, and commercial functions, bringing creativity into strategic business conversations and demonstrating how exceptional creative work can drive brand growth, customer engagement, and commercial outcomes.

You'll lead all aspects of creative output across the business, including brand design, campaigns, copy, content, and production. Most importantly, you'll set the bar for creative excellence across Sage, building a culture where creative ambition, innovation, and business impact go hand in hand.

For the right leader, this is a chance to leave a lasting mark on a global brand at a pivotal moment in its evolution.

Key Responsibilities
What You'll Do
• Build and lead the in-house Creative Studio across North America and UKIA, scaling to approximately 10-15 people including brand designers, campaign designers, copywriters, and production specialists embedded in key regional markets.
• Manage the transition from external agency dependency to in-house capability, including phased reduction of agency scope.
• Own the creative quality bar for all externally facing brand output globally
• Execute creative briefs from regional directors of campaign strategy and other brand functions.
• Establish a hub-and-spoke creative model: central standards with regional designers embedded in key markets.
• Build an AI-enabled production capability.
• Work in close partnership with other brand, performance marketing, product marketing and people teams to ensure all creative output meets brand governance standards.
• Own the relationship with retained external agencies and specialist production partners.
• Define and implement the creative operating model: intake process, briefing standards, turnaround commitments, and quality review cadence across all teams that brief into the studio.
• Establish ways of working between the Creative Studio and its key partners (Brand Strategy, Performance Marketing, Events, Sponsorships) including service standards and escalation paths.

What You'll Bring
• 15+ years in creative leadership, with at least 5 years in B2B or technology in-house
• Experience building or scaling an in-house creative studio, ideally replacing external agency dependency
• Demonstrated fluency with AI creative tools and a clear point of view on where AI adds value and where it does not
• Strong portfolio across brand identity, campaign creative, and digital/social execution
• Commercially oriented: can speak to pipeline, conversion, and business outcomes, not just creative craft
• Experience managing a mixed team of brand designers, campaign designers, copywriters, and production specialists
• Ability to operate in a matrix: this role serves the whole organization, not one function
• Track record of earning credibility with commercial leadership and regional MDs, not just marketing peers
• Proven ability to influence senior stakeholders on creative direction, including non-marketing leaders who are not naturally fluent in creative evaluation
• Inspiring leader with a track record of building and developing high-performance creative teams, including hiring for roles that don't exist yet in the organization

What You'll Own
• Creative turnaround time vs. current benchmark
• Cost per creative asset vs. current baseline
• Brand consistency score across regions (internal audit)
• Reduction in external agency spend as percentage of total creative cost
• Internal stakeholder satisfaction
• Creative effectiveness: campaign recall, brand perception shift, and creative-driven pipeline contribution measured through brand tracking and campaign post-analysis
• Studio build milestones: team hired, agency transition complete, regional spokes operational

Team composition:
• Campaign design
• Brand design team
• Copywriters
• Production

Perks? We have plenty.
• Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)
• Comprehensive health, dental and vision coverage
• 401(k) retirement match (100% matching up to 4%)
• 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)
• 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date
• 5 days paid yearly to volunteer (through Sage Foundation)
• $5,250 tuition reimbursement per calendar year starting 6 months after hire date
• Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)
• Library of on demand career development options and ongoing training offerings

Function
Brand

Country
United States

Office Location
Atlanta;Austin

Work Place type
Hybrid

Advert
Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.

Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
Learn more about working at Sage: sage.com/en-us/company/careers/working-at-sage/
Watch a video about our culture: youtube.com/watch?v=h1-vs3zIpnc

We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at [redacted].
Learn more about DEI at Sage: sage.com/en-us/company/careers/diversity-equity-and-inclusion/

About Radial

Radial is a leading provider of e-commerce technology and operations solutions for retailers and brands. The company offers a range of services, including order management, payment processing, fraud detection, and customer care. Radial's solutions are designed to help retailers and brands improve their online shopping experiences, increase sales, and reduce costs. The company serves a wide range of industries, including fashion, beauty, electronics, and home goods. Radial is headquartered in King of Prussia, Pennsylvania, and has operations in the United States, Europe, and Asia.
Learn more about Radial
Size
7,000 employees
Industry
Founded
1999

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