MGM Resorts International

VP Commerce & CRM Technology

MGM Resorts International$160K — $213K *
Hospitality & Recreation
15+ years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Engineering, or related field; Master's preferred.
  • 20+ years of technology leadership experience, particularly in travel, hospitality, or digital commerce.
  • Expertise in digital commerce technologies including CRM and enterprise platform architectures.
  • Proven success in defining technology strategy and executing digital transformation initiatives.
  • Experience leading AI-enabled engineering transformations and automation initiatives.
  • Strong executive leadership skills with a history of building high-performing teams and influencing stakeholders.
  • Familiarity with quality engineering, cybersecurity, and operational excellence in high-volume platforms.

Responsibilities

  • Define and execute the Commerce Technology strategy to align with revenue goals.
  • Lead the evolution of digital commerce and CRM platforms for optimal customer experience.
  • Establish an AI-first engineering operating model to enhance productivity and innovation.
  • Drive exceptional digital customer experiences through product innovation and data-driven decisions.
  • Implement enterprise standards for quality, security, and operational resilience in engineering.
  • Govern a complex portfolio of initiatives and technology investments for measurable outcomes.
  • Foster a culture of continuous improvement and operational excellence.
  • Build and develop a high-performing product and engineering organization.

Benefits

  • Wellness incentive programs for physical and mental health.
  • Discounts at company hotels, dining, retail, and travel partners.
  • Complimentary meals in the employee dining room.
  • Free parking for employees.
  • Health and income protection benefits for eligible employees.
  • Opportunities for professional and personal development, including community volunteer programs.
Full Job Description
Las Vegas, Nevada

THE JOB:
The Vice President of Commerce Technology leads the strategy, execution, and transformation of enterprise technology initiatives that drive revenue growth across MGM Resorts' digital commerce ecosystem, including web, mobile, and contact center channels. Accountable for delivering secure, scalable, and high-quality technology solutions aligned with enterprise architecture and governance, this executive ensures predictable delivery while advancing the organization's technology strategy. The role also serves as the engineering leader for Commerce, defining the engineering operating model and AI strategy to transform team structures, investment priorities, and engineering practices, accelerating innovation, delivery velocity, and differentiated customer experiences that drive business growth.

THE DAY-TO-DAY:
  • Define and execute the Commerce Technology strategy, aligning product, engineering, AI, and platform investments with enterprise commercial objectives and revenue growth.
  • Lead the delivery and evolution of digital commerce and CRM platforms, ensuring scalable, integrated, and customer-centric capabilities across all sales channels.
  • Establish an AI-first engineering operating model that accelerates innovation, improves productivity, and optimizes technology investments and value delivery.
  • Drive exceptional digital customer experiences through product innovation, personalization, data-driven decision making, and continuous optimization.
  • Champion engineering excellence by embedding enterprise standards for quality, security, reliability, automation, compliance, and operational resilience.
  • Govern a complex portfolio of strategic initiatives, technology investments, budgets, and vendor partnerships to deliver measurable business outcomes and maximize value.
  • Foster a high-performing, metrics-driven culture focused on accountability, continuous improvement, operational excellence, and business impact.
  • Build and develop exceptional product and engineering organizations through leadership, organizational design, talent development, and AI-enabled workforce transformation.


THE IDEAL CANDIDATE:
  • Bachelor's degree in Computer Science, Engineering, or a related discipline required; Master's degree preferred.
  • 20+ years of technology leadership experience, including executive leadership within travel, hospitality, or digital commerce organizations, with a proven track record of leading large-scale engineering teams and enterprise transformation.
  • Deep expertise in digital commerce technologies, including web, mobile, CRM, contact center, cloud, API, and enterprise platform architectures.
  • Demonstrated success defining technology strategy, product roadmaps, and delivering large-scale digital transformation initiatives that drive measurable business outcomes.
  • Proven experience leading AI-enabled engineering transformation, including AI-assisted software development, automation, value-stream optimization, and organizational evolution.
  • Strong executive leadership capabilities with experience building high-performing organizations, leading change, influencing cross-functional stakeholders, and communicating effectively with senior executives and boards.
  • Working knowledge of quality engineering, enterprise architecture, cybersecurity, governance, and operational excellence for mission-critical, high-volume commerce platforms.
  • Strong business and financial acumen, including experience with revenue-generating platforms, technology investment strategy, AI ROI, vendor management, and hospitality commercial ecosystems.


THE PERKS & BENEFITS:
  • Wellness incentive programs to help you stay healthy physically and mentally
  • Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
  • Free meals in our employee dining room
  • Free parking
  • Health & Income Protection benefits (for eligible employees)
  • Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community


VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12166

Pay Range:

The pay range for this role is:
$160,200.00 - $213,700.00

This range represents a good faith estimate of the salary range that MGM reasonably expects to pay for the position upon hire. The actual salary offer will take into account a wide range of factors, including location.

This position is eligible to participate in the Company's incentive plan.

This position is eligible to participate in the Company's equity plan.
Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

Are you ready to JOIN THE SHOW? Apply today!

About MGM Resorts International

MGM offers building operations, building maintenance, facilities management, lease administration, property accounting, financial reporting, contract management, and construction management services. They manage multifamily market-rate housing for property owners and residents.

MGM Resorts International Careers

Join the vibrant team at MGM Resorts International, a global leader in hospitality and entertainment, and experience a career filled with innovation, leadership, and growth. As part of our dynamic team, you will have the opportunity to work alongside the best professionals in the industry and contribute to an environment rich in diversity and inclusivity.

Work You’ll Do

At MGM Resorts International, we are committed to creating memorable experiences for our guests and providing unparalleled service. Whether you are interested in hotel operations, casino management, or culinary arts, we offer a variety of job opportunities that will allow you to showcase your skills and advance your career.

Transform Your Career

Lead and innovate with MGM Resorts International, where we encourage professional growth and leadership development through robust training programs and hands-on experience. Our commitment to innovation and excellence has made us a leader in the hospitality industry, and by joining our team, you can be a part of that legacy.

Join a Leading Team

Collaborate with a diverse group of talented individuals who are passionate about hospitality and entertainment. MGM Resorts International is home to a team of over 50,000 dedicated professionals, all working together to bring our unique brand of excitement and luxury to guests around the world.

Introducing the MGM Resorts International Career Development Program

We are proud to offer a comprehensive career development program designed to nurture your professional growth and prepare you for leadership roles within the company. From internships to full-time positions, MGM Resorts International provides a pathway for career advancement and personal achievement.

Innovate and Lead

Participate in groundbreaking projects and initiatives that set the standard for the hospitality industry. At MGM Resorts International, your innovative ideas and proactive approach to problem-solving will drive the success of our company and redefine the guest experience.

Be Part of a Great Team

Experience a company culture that values teamwork, communication, and respect. At MGM Resorts International, we believe that every team member plays a crucial role in our success, and we are committed to fostering an inclusive workplace where everyone can thrive.

Future-Proof Your Career

With MGM Resorts International, the sky is the limit when it comes to your career potential. Take advantage of our extensive training and development programs, benefit from mentorship and networking opportunities, and build a resume that stands out in the competitive hospitality industry.

Explore Job Opportunities

Discover the exciting employment opportunities at MGM Resorts International. From front-line positions to executive roles, we offer a range of career paths that cater to a variety of interests and expertise.

Stay Connected

Join Our Team Search open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players who are ready to take their career to the next level.

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Learn more about MGM Resorts International
Size
42,000 employees
Market Cap
$12.9 billion
Industry
Net Income
-$1 billion
Founded
2000
5 Year Trend
+0.4%
Revenue
$5.1 billion
NASDAQ

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