The Vice President - Client Growth and Transformation will play a pivotal role in driving client success by designing and implementing strategic initiatives that enhance customer acquisition and retention for our clients.
This role requires a deep understanding of the banking industry, and the ability to foster strong client relationships while delivering project outcomes.
This role is required to operate out of the Charlotte, NC area on a hybrid schedule (Tuesday through Thursday in office).
What You'll Do:1. Client Engagement and Relationship Management:- Serve as the primary point of contact for clients, managing relationships and ensuring satisfaction throughout the engagement.
- Understand client needs and objectives to deliver tailored solutions that drive customer acquisition and retention.
2. Strategic Planning and Solution Development:- Utilizing client and market data, lead the development of comprehensive strategies to enhance customer acquisition and retention, utilizing data-driven insights and industry best practices.
- Collaborate with cross-functional teams to design and implement customized solutions that align with client goals.
- Collaborate with leadership on the pricing of the solution for long-term implementation.
3. Project Management:- Oversee all aspects of project delivery, including planning, execution, monitoring, and closure.
- Coordinate with internal teams and clients to manage resources, timelines, and expectations effectively.
4. Market Expertise:- Conduct market research and analysis to stay up to date on trends, opportunities, and competitive threats in the banking sector.
- Utilize this expertise to advise both Red Ventures and clients on forward looking investments.
5. Performance Measurement and Reporting:- Develop and implement metrics to measure the success of customer acquisition and retention initiatives.
- Prepare detailed reports and presentations to communicate project outcomes and insights to clients and stakeholders.
6. Team Leadership and Development:- Lead and mentor a team of consultants and analysts, fostering a collaborative and innovative work environment.
- Provide guidance and support to team members, promoting professional growth and development.
7. Strategy Execution Partnership:- Collaborate closely with the implementation/delivery manager to ensure strategic plans are practical and executable.
- Facilitate the transition from strategy development to implementation, ensuring alignment between project objectives and operational capabilities.
What We're Looking For:- Minimum of 10 years of experience in consulting, or strategic planning, preferably within the banking or financial services sector.
- Proven track record of successful client engagements focused on customer acquisition and retention.
- Strong analytical and problem-solving skills, with the ability to translate complex data into actionable strategies.
- Excellent communication and interpersonal skills, capable of building and maintaining strong client relationships and communicating complex solutions to executive teams.
- Demonstrated leadership abilities and experience managing diverse teams.
The following benefits are provided by Red Ventures, subject to eligibility requirements.
- Health Insurance Coverage (medical, dental, and vision)
- Life Insurance
- Short and Long-Term Disability Insurance
- Flexible Spending Accounts
- Paid Time Off
- Holiday Pay
- 401(k) with match
- Employee Assistance Program
- Paid Parental Bonding Benefit Program
Who We Are:Founded in 2000, Red Ventures (RV) is home to a diverse portfolio of industry-leading brands and businesses, strategic partnerships and proprietary technology - including Bankrate, Lonely Planet, The Points Guy, BestColleges and more. Together, RV helps millions of people worldwide make life's most important decisions, accelerates digital adaptation, and innovates the online consumer experience by improving every step of the consumer journey - from first discovery of information, throughout the decision-making process, to transactions. Headquartered south of Charlotte, NC, Red Ventures employs thousands of people across the US and Puerto Rico, with international offices in the UK and Brazil. For more information, visit https://redventures.com and follow @RedVentures on social platforms.
We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program.
Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person's merit and qualifications.
We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact
[email protected].
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