Responsibilities
The Chief Claims Officer (CCO) serves as the highest level of Claims leadership in the Operating Unit (OU) and is responsible for Claims strategy, operations, compliance, customer service, and overall management of loss costs. The CCO serves as a member and key contributor on the OU’s Executive Committee and Senior Leadership Team (SLT), working above and beyond the Claims functional area as a co-leader of the OU in general. The CCO is also responsible for all aspects of people management, engagement, and performance of the Claims staff. The CCO leads innovation in both the Claims function and beyond.
- Develops and communicates the vision, strategy and priorities of the Claims organization; including operational plans and controls to assure they are effectively executed.
- Leads development and achievement of department goals including aligned performance objectives for all Claims staff. Assures effective metrics are in place, monitored, analyzed and reported regularly.
- Assures sound case reserving practices and achieves favorable total claim outcomes, balancing loss costs, ALAE, and ULAE, with minimal claims leakage.
- Leads Innovation ideation and experimentation to enhance the customer experience and improve the efficiency and effectiveness of claim operations.
- Attains high levels of claims file quality through a robust, self-critical Quality Assurance program supplemented by a strong compliance model with effective controls and monitors.
- Serves as the highest level of technical authority for claims pricing (reserve and settlement) and decision-making.
- Directly manages the Claims Leadership Team comprised of Claims managers at various levels.
- Assures optimal and high-performing relationships with other WRBC entities (RSS, BTS, BSS, BMMS, MEC, AMP, other Regional Segment companies, WRBC Corporate Claims) as well as all other BMAG functional areas.
- Identifies and manages outsourced partnerships with law firms, independent adjusting firms, and other service providers; assures SLAs are in place and met, and services are priced appropriately.
- Monitors emerging issues in Commercial claims, sharing knowledge across the organization and devising claims responses and mitigations to new and emerging risks.
- Participates as an active member in industry trade groups, associations, and conferences.
- In collaboration with the President and SLT, contributes significantly to the OU’s strategy, planning and execution of enterprise-wide imperatives.
- Leads a PeopleFirst culture that attracts, develops, engages, and retains top talent.
Qualifications
- Minimum of 10 years of advanced multiline commercial claims leadership experience, preferably in the Chief Claims Officer role in a similar company or as a direct-reporting subordinate in a larger company.
- Extensive multi-lines claims technical experience including Auto, Property, General Liability, Workers Compensation, and Umbrella claims.
- Executive level skill and expertise in strategy, communications, and people management.
- Executive level competency in the Berkley Innovation behaviors of Effective Collaboration, Courage, Managing Self, Resiliency, Challenging the Status Quo, Evidence-Based Decision Making, and Reflective Listening.
- Bachelor’s Degree or higher required.
- CPCU, CCP, AIC or other professional industry certifications preferred.
Leadership Competencies
Strategic enterprise thinking: Connects actuarial evidence to long-term competitive advantage, capital deployment, and operating priorities.
Commercial and underwriting acumen: Understands how product, appetite, distribution, claims, expense, and price interact to create sustainable returns.
Quality decision making: Balances rigor and speed; distinguishes what is known, uncertain, assumed, and actionable.
Influence and communication: Creates clarity, earns trust, constructively challenges, and turns analysis into commitment and action.
Technology and AI stewardship: Recognizes high-value use cases and establishes proportionate governance, controls, and human oversight.
Talent multiplication: Builds successors, broadens capabilities, and creates an environment where diverse perspectives improve decisions.
Execution and accountability: Sets priorities, simplifies work, assigns ownership, monitors outcomes, and closes the loop.
Additional Company DetailsWe do not accept any unsolicited resumes from external recruiting agencies or firms. The company offers a competitive compensation plan and robust benefits package for full-time regular employees which for this role include: • Base Salary Range: $195,000 – $230,000 • Eligible to participate in annual discretionary bonus. • Benefits: Health, Dental, Vision, Life, Disability, Wellness, Paid Time Off, 401(k) and Profit-Sharing plans. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.
Sponsorship DetailsSponsorship not Offered for this Role
