Job Summary
Reporting to VP, Head of Business Solutions Product Management, this role is responsible for optimizing operations and technology across the customer/employee journey; they serve as the initiative owner for improvement and transformation initiatives to connect UW, Ops, IT, Data, and other functions and identify operational analytics across the enterprise.
RESPONSIBILITIES
Strategy and Planning:
- Partner with Strategic Ops leaders, partners and key stakeholders to understand strategic priorities across the enterprise, analyze customer/employee journeys, and identify improvement opportunities
- Identify Operational and Tech initiatives required to support UW across the enterprise
- Partner with IT and various UW leaders across the enterprise to define the short- and long-term Ops and Tech roadmap
- Incorporate Strategic Analytics capabilities into Operations workflows across the organization
- Advise on transformation initiative prioritizations by providing an enterprise-wide perspective
- Create business requirements and act as the glue between UW and IT
- Bring market insights on leading practices to inform business priorities across the organization
Execution
- Facilitate cross-functional transformation efforts by serving as an Initiative Owner
- Lead implementation of technology and analytics-enabled workflows in collaboration with IT, SA, and other enabling functions as needed
- Partner with IT and Lean Deployment Specialists to implement automation strategies and other technology-driven workflows
- Partner with IT to review and provide feedback on IT value generation
Triangulation CoE
- Participate in the development of the Triangulation COE muscle and position the CoE to act as the central point for people, process, tech and data to support enterprise-wide business objectives.
- Engage in cross-functional problem-solving across IT, Data, Strategic Analytics, and other functions
KEY COMPETENCIES
- Deep knowledge and ability to discern operational and tech implications of strategic business plans
- Effective communication of enterprise strategy and operational plan to stakeholders and operational enablers across the org
- Ability to engage IT and Business partners to deliver solutions that meet customer & business needs
- Capacity to lead large-scale transformation efforts
- Experience documenting strategic requirements and identifying opportunities to improve customer and employee journeys
- Proven experience in the development of large scale commercial and specialty Underwriting Systems (DuckCreek, Guidewire, Unqork, UW Platforms, etc.) and demonstrated value creation and business outcomes
EDUCATION/CREDENTIALS
- Bachelor’s Degree in related field
- Minimum 10 years’ prior experience in Insurance Operations, Underwriting, Business Planning, IT, or other relevant role(s)
SKILLS
- Excellent written and oral communication skills, including the ability to exert significant influence and present complex information to varying stakeholder groups
- Must demonstrate proficiency in teamwork and interpersonal skills, communication, technical and organization, complex problem-solving and service skills
- Must be a self-starter, demonstrate flexibility and adaptability
- Proficiency with Unqork, Image Right, Policy Decisions Evolution and Policy Writer are a plus.
- Familiarity with Process Mapping, Lean Process Improvement principles, and Agile frameworks
- Experience partnering with IT development teams in Agile delivery & execution through software development lifecycle, Product Management and Agile/Scrum framework
- Deep understanding of insurance product lifecycle
- Certified Product Manager preferred.
- Experience in consulting or working at large commercial insurers.
For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible.
$157,400 - $244,300/year
Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future.
Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Click to learn more on available benefits.
