Cross River Bank

VP, Business Service Management

Cross River Bank$180K — $210K *
Business Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years of program or portfolio leadership in Enterprise IT
  • Expertise in Agile/SAFe delivery frameworks
  • Strong background in business analysis and product management
  • Familiarity with requirements definition tools and test planning (e.g., Jira, Confluence)
  • Ability to manage end-to-end product lifecycle, from concept through validation
  • Excellent stakeholder management and executive communication
  • Ability to assess program health, surface risks, and drive resolution
  • Experience with Palantir is a plus

Responsibilities

  • Own large-scale, strategic programs cutting across departments and domains
  • Define and improve delivery governance frameworks
  • Partner with senior IT and business leaders to align priorities and execution
  • Gather and refine product and business requirements in collaboration with stakeholders
  • Translate business needs into functional and technical specifications
  • Collaborate closely with engineering teams during development cycles
  • Conduct functional validation, user acceptance testing (UAT), and feedback loops for newly built systems

Benefits

  • Engagement with cutting-edge data tools
  • Strategic influence across enterprise programs
  • Opportunity for hands-on product management
  • Collaboration with diverse technical and business teams
  • Leadership role with high visibility and impact on organizational goals
Full Job Description
What We're Looking For

Reporting to the Head of Enterprise Systems, the VP, BSM leads the delivery of the most complex IT programs driving program execution, governance, and strategic alignment. This role is a hands-on, product-oriented role that sits at the intersection of business needs and modern data tooling. You'll own the delivery of high-impact applications without owning backend infrastructure. You will guide solution delivery from the enterprise systems perspective, partnering with technical teams (data engineering, platform teams, architects) and business stakeholders to drive value-focused application development. Your role centers on solution execution and stakeholder alignment, not platform-level architecture.

Responsibilities:
  • Own large-scale, strategic programs cutting across departments and domains
  • Define and improve delivery governance frameworks
  • Partner with senior IT and business leaders to align priorities and execution
  • Gather and refine product and business requirements in collaboration with stakeholders
  • Translate business needs into functional and technical specifications
  • Collaborate closely with engineering teams during development cycles
  • Conduct functional validation, user acceptance testing (UAT), and feedback loops for newly built systems

Required Skills:
  • 10+ years of program or portfolio leadership in Enterprise IT
  • Expertise in Agile/SAFe delivery frameworks
  • Strong background in business analysis and product management
  • Familiarity with requirements definition tools and test planning (e.g., Jira, Confluence)
  • Ability to manage end-to-end product lifecycle, from concept through validation
  • Excellent stakeholder management and executive communication
  • Ability to assess program health, surface risks, and drive resolution
  • Experience with Palantir is a plus

Qualifications:
  • Bachelor's or master's in Technology, Business, or related field
  • Deep understanding of enterprise systems and technology delivery
  • Experience aligning large programs to strategic objective
  • Define success metrics and ensure the product delivers measurable business value
  • Coordinate with External Vendor and internal teams to align product delivery with strategic goals
  • Manage the backlog, user stories, and acceptance criteria in close collaboration with data and platform engineering teams
  • Strong capability as a Product Owner or Product Manager for enterprise platform implementations
  • Engage with business and technical stakeholders to capture use cases and translate them into product capabilities
  • Strong capability in stakeholder engagement, use case definition, and agile backlog management
  • Understanding of data platforms, analytics, and visualization tools
  • Act as a central point for escalation, feedback loops, and post-deployment support across impacted teams
  • Identify change impacts, readiness needs, and mitigation strategies in partnership with business stakeholders
  • Lead initiative-level communication strategy, ensuring consistent messaging across leadership and delivery teams
  • Develop and execute change management plans to support stakeholder adoption and minimize resistance
  • Experience designing stakeholder engagement plans, training roadmaps, and communications collateral
  • Strong written and verbal communication skills tailored for executive and operational audiences
  • Proven experience leading organizational change management for large-scale IT or platform implementations


#LI-AC1 #LI-Hybrid #LI-Onsite

Salary Range: $180,000.00 - $210,000.00

About Cross River Bank

Cross River Bank is a New Jersey state-chartered bank that was established in 2008. The bank provides a range of financial services to consumers and businesses, including personal and business banking, lending, and payment processing. Cross River Bank is known for its partnerships with fintech companies, providing them with access to the bank's infrastructure and regulatory expertise. The bank has received numerous awards for its innovative approach to banking and its commitment to financial inclusion.
Learn more about Cross River Bank
Size
500 employees
Industry
Founded
2008

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