Type of Requisition:Regular
Clearance Level Must Currently Possess:Secret
Clearance Level Must Be Able to Obtain:Secret
Public Trust/Other Required:None
Job Family:IT Infrastructure and Operations
Job Qualifications:Skills:Data Communication, Networks, ServiceNow Service Portal, Voice over IP (VoIP)
Certifications:None
Experience:2 + years of related experience
US Citizenship Required:Yes
Job Description:Voice Administrator - Secret ClearanceTransform technology into opportunity as a Voice Administrator at GDIT. Shape what's next for mission-critical government projects while shaping what's next for your engineering career.
MEANINGFUL WORK AND PERSONAL IMPACTAs a Voice Administration, the work you'll do at GDIT will be impactful to the mission of Defense Information Systems Agency Enterprise Transport Management - Next-Gen (DISA ETM - NG) program at the Pentagon in Arlington, VA.
HOW JOB TITLE WILL MAKE AN IMPACT- Provide Tier II customer support with SNOW ticketing for moves, adds, changes, provisioning, and break-fix actions.
- Voice System Administrator Team Tier II team member and supporting the 24x7 Operation and Maintenance Staff performing daily activities.
- Provide on-site support for the Ribbon AS system in support of over 90,000 users.
- Support of SIP based Session Managers, Provisioning Manager, Personal Agent Manager, Media Application Servers, Analog Gateways and Associated Element Managers.
- Interface and monitoring of Cisco Call Manager used for VOSIP system.
- Support for VOIP phones, TDM and SIP Trunking, Voice Mail, E911, and UC features.
- Familiarized with the Ribbon AS PBX and its Element Managers.
- Provide alarm monitoring, scheduling/running of system backups, system upgrades, preventative maintenance, hardware replacement, system troubleshooting, Telephony dial-plan, and routing changes.
- Work independently and with vendors, identify root cause issues and determine proper problem resolution, collect logs for vendor evaluation.
- Interface with customers, Local Exchange Carrier, local in-house cabling support, and Ribbon.
- Perform call-flow evaluation and other duties required to operate, maintain, update, and perform break-fix actions, trouble ticketing, reporting, and system interface with other telephony switches, VTCs, & ACDs.
- Interface with SNOW ticketing system and escalate system issues to other team leads and members when appropriate.
WHAT YOU'LL NEED TO SUCCEED:Security Clearance Level: Active Secret clearance
Experience: 2+ years of related voice administration experience.
Education: Bachelor's Degree in Computer Science, Engineering or a related technical discipline, or equivalent demonstrable work experience in lieu of degree.
Technical Skills: - IAT Level II Baseline certification (CompTIA Security+ CE or similar)
- Will be training to achieve a Computing Environmental certification after hire if a candidate does not already possess one.
Role Requirements:- Candidate must have the ability to communicate effectively with personnel of various expertise levels
- Solid Customer Support Skills in a high visibility environment
- Problem analysis and problem solving
- Attention to detail and accuracy
- 2 years experience in Voice Administration experience with Voice Switch if not Avaya or Ribbon
Location: Onsite at the Pentagon - Arlington VA
The likely salary range for this position is $90,397 - $122,303. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:
40
Travel Required:
25-50%
Telecommuting Options:
Onsite
Work Location:
USA VA Arlington
Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
