Virtual Client Information Officer (vCIO)

Charles IT

$90K — $120K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in IT consulting or account management, preferably in an MSP environment.
  • Track record of success in strategic IT planning and C-suite engagement.
  • Strong understanding of aligning technology with business strategies.
  • Industry certifications like MCSA, VCP, or CCNA are advantageous.
  • Familiarity with tools such as ConnectWise, Cisco, Meraki, Datto, VMware, and Office 365 is preferred.
  • Excellent multitasking and prioritization skills in a fast-paced environment.
  • Self-motivated, organized, with acute attention to detail.

Responsibilities

  • Serve as a strategic advisor to align client technology with business objectives.
  • Communicate insights effectively with both technical and non-technical audiences.
  • Ensure client systems are secure, scalable, and optimized.
  • Create IT roadmaps and manage budgets while maintaining compliance standards.
  • Build strong relationships as the main contact for client concerns.
  • Mentor team members and encourage inter-department collaboration.
  • Identify technical gaps and prioritize initiatives with relevant teams.

Benefits

  • Medical, Dental, and Vision insurance.
  • Life and Disability insurance.
  • Paid Holidays and Paid Time Off (PTO).
  • 401K plan with potential employer matching.
  • Bonuses based on performance.
  • Free dry cleaning service.
  • Fully stocked break room with snacks and beverages.
  • Friday team lunches for employee engagement.
  • Quarterly team-building outings.
  • Opportunities for paid training and professional development.
Full Job Description
We are seeking a highly qualified Virtual Client Information Officer (vCIO) to join our team. This strategic role serves as the primary liaison for assigned clients, addressing both technical escalations and business objectives. The ideal candidate will be client-focused, collaborative, exceptionally organized, and detail-oriented.

Responsibilities
  • Act as a strategic advisor, aligning client technology with business goals.
  • Deliver executive-level insights and communicate effectively with both technical and non-technical stakeholders.
  • Ensure client environments are secure, scalable, and optimized for performance and growth.
  • Develop IT roadmaps, lead business reviews, manage budgets, and uphold compliance standards.
  • Build and maintain strong client relationships, serving as the primary point of contact and escalation.
  • Mentor internal team members and foster collaboration across departments.
  • Identify gaps and partner with technical teams to scope and prioritize initiatives.
  • Ensure alignment with industry best practices and regulatory requirements.

Requirements
  • 5+ years of experience in IT consulting, account management, or technical leadership, ideally within the MSP space.
  • Proven success in strategic IT planning, budgeting, and engaging with C-suite stakeholders.
  • Strong business acumen with the ability to align technology with business strategy.
  • Industry certifications (e.g., MCSA, VCP, CCNA) are a plus.
  • Proficiency with ConnectWise, Cisco, Meraki, Datto, VMware, Office 365, and advanced Mac OS support preferred.
  • Excellent multitasking, prioritization, and follow-through in a fast-paced, collaborative environment.
  • Highly organized, detail-oriented, and self-motivated with minimal supervision.
  • Must be able to pass a background check and hold a valid U.S. driver's license.

Benefits

Charles IT offers a competitive benefits program including Medical, Dental, Vision, Life, Disability, Paid Holidays, PTO, 401K, and bonuses. In addition, we offer free dry cleaning, a fully stocked break room, Friday team lunches, paid training, team-building outings every quarter, professional development and so much more!

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