Job Description

MMIS/MES Account Manager

We are seeking a highly skilled and experienced MMIS/MES Account Manager to join our Virginia team. This role is pivotal in establishing and maintaining strategic client relationships, ensuring the delivery of exceptional services, and driving account growth. Ideal candidates will have experience building lasting relationships, an entrepreneurial spirit, and a proven track record in State Government Healthcare.

Key Responsibilities:

• Primary Point of Contact: Serve as the main liaison for the Commonwealth of Virginia, maintaining effective communication for contract administration, escalations, and growth opportunities.
• Collaborative Solutions: Work closely with internal teams (Sales, Marketing, Product, Operations, and Technology) to deliver solutions that exceed client expectations.
• Client Relationship Management: Build and maintain executive-level partnerships, serving as a trusted advisor to client stakeholders.
• Financial Performance Management: Manage account profit and loss related to the budget to achieve or exceed annual goals.
• Performance Oversight: Partner with Delivery to drive performance and oversee the end-to-end execution of contracted services.
• Growth Strategies: Identify and develop upsell and cross-sell opportunities to maximize account potential.
• Contract Management: Manage contract renewals, pricing discussions, and change request processes.
• Issue Mitigation: Oversee issue resolution, mitigation planning, and performance escalations.
• Strategic Insight: Stay informed on industry trends and competitor analysis to inform client strategies.

Requirements:

• Educational Background: Bachelor's degree.
• Experience: Minimum of seven (7) years of combined experience in Account Management, Compliance Management and Government Healthcare/MMIS/Medicaid Enterprise Systems.
• Industry Knowledge: Demonstrated professional experience and knowledge of industry standards and best practices for large-scale projects.
• Team Leadership: Experience in leading collaborative teams across service delivery, product, and operations.
• Contractual Expertise: Proficiency in navigating contractual terms, service level agreements, and operational governance.
• Presentation Skills: Ability to deliver polished business reviews and executive presentations with confidence.
• Travel: Willingness to travel as needed.

Preferred:

• Medicaid Management Information System and Fiscal Agent experience in the Government healthcare industry.
• Large-scale systems and operations implementation experience.

Flexible Working

In this role, you can expect the following working conditions:

Hybrid work: Work in a way that allows you to work from home during portions of your week and also have time onsite to connect with other team members and business leaders.

Working For You

Perks and rewards designed for you:

• Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
• Retirement Savings: We will support you as you save for your future.
• Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
• Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
• Great Work Environment: We are proud of our award-winning culture and the recognition we've received for our diversity efforts.

Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $117k - $156k.