Job SummaryThe Vice President - TFA is a senior leadership role responsible for overseeing a large multi-million dollar, double digit growing business unit focused on tax, fee, and administration services for municipal clients. This role leads revenue growth strategies for the division and scaling operations, including a high-volume call center, while driving strategic initiatives related to local tax compliance, revenue optimization, and client service delivery.
This leader has full P&L responsibility, while ensuring operational excellence, scalability, and innovation across TFA services, while aligning with HdL's broader enterprise strategy. The role requires a balance of operational rigor, client-centric thinking, and forward-looking strategy to enhance service delivery through technology and process improvement.
Job ResponsibilitiesOperational Leadership- Lead day-to-day business management and operations of the TFA business unit, including call center performance, service delivery, and client support functions
- Manage and optimize a larger and diverse revenue portfolio, ensuring profitability, efficiency, and scalability
- Establish and monitor KPIs related to service levels, response times, compliance accuracy, and client satisfaction
- Drive continuous improvement initiatives to enhance operational effectiveness and reduce costs
Strategic Leadership- Develop and execute strategies to enhance local tax and fee administration services for municipal clients
- Identify opportunities for growth, innovation, and expansion of TFA offerings
- Collaborate with executive leadership to align TFA strategy with enterprise priorities, including technology and product roadmaps
- Leverage data analytics to inform decision-making and improve service delivery outcomes
- Partner with other HdL Senior Executives and other internal teams to generate ideas related to new services, acquisitions, and growth expansion opportunities
Client & Revenue Management- Serve as an executive leader for key client relationships, ensuring high levels of satisfaction and retention
- Support business development efforts through proposals, client presentations, and solution design
- Ensure delivery of innovative tax and fee solutions that maximize revenue for municipal partners
Technology & Innovation- Partner with product and technology teams to implement scalable, high-performance solutions that enhance TFA service delivery
- Champion automation, digital tools, and data platforms to improve efficiency and client experience
- Support system implementations and process transformations that enable growth and operational excellence
People Leadership- Lead, develop, and scale a high-performing team, including managers and frontline staff
- Foster a culture of high trust, accountability, continuous improvement, and client service excellence
- Drive succession planning, leadership development, and organizational design within the TFA function
Skills and Qualifications- Strong understanding of local tax, fee administration, or government revenue programs preferred
- Proven ability to manage P&L responsibility for a significant business unit ($50M+ preferred)
- Demonstrated success in driving operational efficiency, process improvement, and scalable growth
- Strong leadership, communication, and stakeholder management skills
Education and Experience- 10+ years of progressive leadership experience in operations, tax administration, public sector services, or related field
- Experience managing large-scale operations and/or call center environments
- Experience within industry combined with prior experience earlier career experience in strategic consulting and/or investment finance
- Experience working in a technology-enabled or data-driven environment
CompensationThe starting base salary for this Fresno, CA position is expected to be between $173,228.65 to $216,535.82 annually. Actual salary will be determined based on skills, experience (to the extent relevant) and other job-related factors, consistent with applicable law.
Benefits - Competitive Base Pay
- Opportunity to participate in 401k
- Medical, Dental, Vision, Life/AD&D, LTD and Employee Assistance Program
- Paid time off for Vacation, Sick and Holidays
- Employee Stock Ownership Plan (learn more about the HdL ESOP at: https://www.hdlcompanies.com/about/careers)
