Vice President, Production Support Specialist

Sumitomo Mitsui Financial Group, Inc. • $190K — $196K *
White Plains, NY 10605In-Person
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in computer science or related field plus 7 years of experience.
  • Proficiency in Java, SQL, Azure, Unix, and production incident management.
  • Experience in a hybrid work environment is beneficial.
  • Ability to mentor and train junior team members.
  • Strong analytical and communication skills.

Responsibilities

  • Provide end-to-end support for Java/JEE applications in Azure and on-premises environments.
  • Diagnose and resolve production incidents swiftly and effectively.
  • Perform root-cause analysis and document incident reports comprehensively.
  • Collaborate with project teams to define and design project scope and requirements.
  • Enhance system capacity, performance, and uptime through application optimization.
  • Generate reports to support evolving business needs and requirements.
  • Participate in incident review meetings to identify trends and improve reliability.

Benefits

  • Annual discretionary incentive award eligibility.
  • Competitive benefits portfolio for employees.
  • Hybrid work model allowing flexibility between home and office.
  • Opportunities for professional development and training.
Full Job Description


Role Objectives: Delivery

  • Provide end-to-end production support for Java/JEE applications deployed in Azure and on-premises environments.
  • Diagnose and resolve production incidents and software issues, ensuring timely and effective support.
  • Perform root-cause analysis and prepare detailed incident reports.
  • Develop and maintain documentation for supported processes, updating materials to reflect changes or enhancements.
  • Collaborate with project teams to define and design project scope. Implement and maintain monitoring for all supported components to enable proactive alerting.
  • Improve system capacity, performance, and 24x7 availability. Refactor and optimize existing applications to enhance performance and reliability.
  • Generate ad hoc reports to support business requirements.
  • Participate in incident review meetings to analyze trends and define new policies and procedures that improve application stability and reliability.
  • Mentor and train junior team members.
  • Partner with business teams to understand user needs and contribute to roadmaps for new processes and features.


*Hybrid remote work is permitted.

Qualifications and Skills

  • Bachelor's degree in computer science, computer engineering, or a related field plus 7 years of progressively responsible experience.
  • Experience must include the following:Java; SQL; Azure; Unix; and production incident management.
  • The required skills do not need to be maintained over the full term of the required experience.


The role is eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.

For benefit information, please see the Careers page

SMBC's employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required.

About Sumitomo Mitsui Financial Group, Inc.

Sumitomo Mitsui Financial Group, Inc. Careers

There has never been a more opportune time to join the dynamic team at Sumitomo Mitsui Financial Group, Inc. (SMFG)—a leading force in the financial services industry recognized for its leadership in innovation and diversity.

Explore Job Opportunities

Sumitomo Mitsui Financial Group, Inc. offers a plethora of job opportunities that cater to a variety of skills and interests. The company is renowned for its commitment to professional growth and leadership development, making it an ideal environment for ambitious individuals looking to advance their careers.

Experience Professional Growth

At SMFG, career advancement is not just a possibility but a priority. The company supports its team members with extensive training programs, including leadership development and diversity training, ensuring that every employee has the tools and knowledge necessary to succeed.

Join a Diverse and Inclusive Team

Diversity and inclusion are at the core of the company culture at Sumitomo Mitsui Financial Group, Inc. With a global team that values unique perspectives and fosters a collaborative and inclusive environment, SMFG is a place where everyone can thrive.

Internship Programs

For those starting their career journey, SMFG offers internship programs that provide a robust foundation in the financial sector. Interns gain invaluable experience, working alongside seasoned professionals and engaging in projects that offer real-world applications of their studies.

Benefits and Culture

Sumitomo Mitsui Financial Group, Inc. is dedicated to not only attracting but also retaining top talent by offering competitive benefits that enhance both personal and professional life. The company culture promotes work-life balance, employee well-being, and continuous learning.

Innovative Work Environment

Innovation is a key driver of SMFG’s success. Employees are encouraged to bring forward-thinking ideas to the table and are provided with the resources to transform these ideas into actionable solutions that drive the financial industry forward.

Networking and Career Development

Networking opportunities within SMFG are abundant. Employees are encouraged to connect with colleagues and industry leaders through various platforms and events, enhancing their professional network and opening doors to myriad career opportunities.

Apply for a Position

Sumitomo Mitsui Financial Group, Inc. is actively hiring and looking for talented individuals who are passionate, curious, and driven. Explore open positions that match your skills and interests on the SMFG careers page.

Stay Connected with SMFG Careers

Keep up to date with the latest career tips, industry insights, and company news from Sumitomo Mitsui Financial Group, Inc. Subscribe to receive updates and stay informed about new job openings and employment trends.

Prepare for Your Interview

Aspiring to join SMFG? Prepare your resume to reflect your best self and gear up for the interview process where you can showcase your skills and passion for finance and innovation.

Career Opportunities Await

At Sumitomo Mitsui Financial Group, Inc., the potential for professional development and personal growth is limitless. Discover the exciting and rewarding career opportunities that await at SMFG, where every position contributes to the company’s global success and leadership in the financial industry.
Learn more about Sumitomo Mitsui Financial Group, Inc.
Industry
Finance & Insurance
* Ladders Estimates

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