Prudential Financial

Vice President, Product Owner of Customer Nervous System (CNS)

Prudential Financial$192K — $289K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Engineering, Analytics, Business, or a related field; advanced degree preferred.
  • Significant experience leading product strategy for enterprise technology and AI-enabled capabilities.
  • Strong understanding of data-driven decisioning and enterprise intelligence applications.
  • Experience in defining product roadmaps and translating complex business needs into technology capabilities.
  • Knowledge of agile methodologies and software delivery practices.
  • Ability to connect product outcomes to measurable business impact.
  • Effective communication and collaboration skills, with expertise in managing diverse stakeholder relationships.

Responsibilities

  • Establish and own the CNS product vision and strategy, creating measurable business outcomes.
  • Translate enterprise objectives into a multi-year roadmap that balances immediate and long-term value.
  • Partner with various stakeholders to shape how CNS captures signals and generates actionable intelligence.
  • Define the transformation of signals into decision-ready intelligence for consistent application across the organization.
  • Own product discovery by validating stakeholder needs and shaping future product investments.
  • Drive product adoption strategies that embed AI-enabled decisioning into daily business processes.
  • Ensure CNS remains a durable enterprise capability instead of a fragmented collection of technologies.

Benefits

  • Market competitive base salaries with annual bonus potential.
  • Comprehensive health and insurance benefits including medical, dental, and vision.
  • 401(k) plan with company match and a company-funded pension plan.
  • Wellness programs with reimbursement opportunities for personal wellbeing expenses.
  • Work/Life Resources to support various life challenges and career development.
  • Education benefit for financing college and accredited certifications.
  • Employee Stock Purchase Plan allowing shares to be purchased at a discounted rate.
Full Job Description
Job Classification:
Technology - Agile, Delivery, & Product

Your Team

As a Vice President, Product Owner for Central Nervous System (CNS) within the Chief Data and AI Office, you will own the full product lifecycle for one of Prudential's most important enterprise Data & AI capabilities. CNS is designed to connect customer, advisor, market, competitor, product, operational, and risk intelligence into a common decisioning framework that helps Prudential sense what is happening across the enterprise, understand those signals in context, and take more informed action with greater speed, consistency, and precision. This is a foundational, long-lived enterprise product, not a finite project, and it will continue to evolve as new signals, data sources, AI capabilities, business opportunities, and priorities emerge.

You will partner across businesses, data, technology, AI, architecture, operations, risk, and compliance organizations to define product strategy, roadmap, adoption, performance, value realization, and long-term evolution. As an expert in product ownership, enterprise intelligence, and AI-enabled decisioning, you will bring excellent problem solving, communication and teamwork skills, along with agile ways of working, strong business insight, an inclusive leadership attitude and a continuous learning focus to all that you do.

This role is based in our office in Newark, NJ. Our organization follows a hybrid work structure where employees can work remotely and from the office, as needed, based on demands of specific tasks or personal work preferences. This position is hybrid and requires your on-site presence on a reoccurring weekly basis at least 3 days per week.

Here is What You Can Expect on a Typical Day
  • Establish and own the CNS product vision, strategy, roadmap, priorities, and measurable business outcomes.
  • Translate enterprise objectives into clear product priorities, investment decisions, and a multi-year roadmap that balances near-term value creation with long-term enterprise scale.
  • Partner with stakeholders across Distribution, Product, Acquisition, Risk, Service Operations, Customer Experience, corporate functions, Data & AI, Technology, Architecture, Operations, Risk, and Compliance to shape how CNS captures signals, generates intelligence, enables decisions, and learns from outcomes.
  • Define how a multitude of signals are interpreted and transformed into decision-ready intelligence.
  • Define and evolve Prudential's enterprise intelligence layer, transforming signals from across the business into actionable, decision-ready intelligence that can be used consistently across business domains and customer journeys.
  • Define and prioritize specialized AI agents, decisioning workflows, feedback loops, and human-in-the-loop processes that observe signals, identify patterns, generate recommendations, orchestrate actions, and improve through continuous learning.
  • Own product discovery by developing a deep understanding of stakeholder needs, validating demand, identifying future decisioning opportunities, and shaping future product investments.
  • Own accountability for product adoption, utilization, value realization, and measurable business outcomes, including methods for measuring the effectiveness of AI-enabled decisions and prioritizing enhancements based on impact.
  • Establish reusable decisioning patterns, product standards, and operating practices that enable CNS to scale consistently across business domains, customer journeys, and enterprise priorities.
  • Drive adoption strategies that embed AI-enabled decisioning into day-to-day business processes and continuously refine priorities to maximize enterprise value.
  • Ensure CNS evolves as a durable enterprise capability rather than a collection of disconnected technologies, pilots, or point solutions.


The Skills & Expertise You Bring:
  • Bachelor's degree in Computer Science, Engineering, Analytics, Business, or a related field; advanced degree or equivalent experience preferred.
  • Significant experience leading product strategy, product ownership, or product management for enterprise technology, data, analytics, AI, or decisioning capabilities.
  • Strong understanding of AI-enabled products, data-driven decisioning, enterprise intelligence, business intelligence, and the practical application of AI agents and feedback loops to business outcomes.
  • Experience defining product roadmaps, managing product backlogs, prioritizing investments, and translating complex business needs into scalable technology capabilities.
  • Knowledge of agile methodologies, software delivery practices, and the full software development lifecycle, with the ability to partner effectively with engineering, architecture, data science, and delivery teams.
  • Ability to connect product outcomes to measurable business impact, including adoption, utilization, operational effectiveness, customer and advisor experience, growth opportunities, risk responsiveness, and value realization.
  • Fluency in Jira, Jira Aling, and the Microsoft Office 365 suite
  • Expert knowledge of business concepts, tools, and processes needed to make sound decisions in the context of Prudential's business and enterprise priorities.
  • Ability to lead through ambiguity, build alignment across diverse stakeholders, and translate a strategic vision into practical execution and durable operating practices.
  • Excellent problem solving, communication, collaboration, and executive stakeholder management skills.
  • Ability to learn new skills and knowledge on an ongoing basis through self-initiative, curiosity, and a continuous focus on emerging AI capabilities and enterprise technology trends.
  • Lead and effectively leverage diverse ideas, experiences, thoughts, and perspectives to the benefit of the organization.


Expertise with several of the following:
  • Effective Communication: Understanding effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
  • Decision-Making & Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
  • Interpersonal Relationships: Knowledge of the techniques and the ability to work with a variety of individuals and groups in a constructive and collaborative manner.
  • Financial/Business Acumen: Strong Knowledge of financial and/or business concepts, tools and processes and how financial metrics are used to monitor and drive outcomes. Includes understanding of company accounts/metrics (ex: balance sheet, profit/loss, cash flow, budget & forecast).
  • Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.
  • Agile Methodologies: Knowledge of concept and principles of agile methodology; ability to apply appropriate agile approaches in the processes of software development and delivery.
  • Preferred qualifications:
    • Experience scaling enterprise products across multiple business domains, establishing reusable product patterns, and driving adoption of AI-enabled capabilities in complex, highly regulated environments.


You'll Love Working Here Because You Can

Join a team and culture where your voice matters; where every day, your work transforms our experiences to make lives better. As you put your skills to use, we'll help you make an even bigger impact with learning experiences that can grow your technical AND leadership capabilities. You'll be surprised by what this rock-solid organization has in store for you.

#LI-Hybrid

What we offer you:

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $192,900.00 to $289,300.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.
  • Market competitive base salaries, with a yearly bonus potential at every level.
  • Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
  • 401(k) plan with company match (up to 4%).
  • Company-funded pension plan.
  • Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
  • Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
  • Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
  • Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period).


Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

About Prudential Financial

Prudential Financial is a financial services company that specializes in the fields of investment management, life insurance, and retirement benefits. It focuses on helping individuals and institutional customers to grow and protect their wealth. The company also offers an inclusive work environment where employees can develop to their full potential, and give back to the communities where they live and work. Prudential Financial was founded in 1875 and headquartered in Newark, New Jersey.

Prudential Financial Careers

Join the esteemed ranks of Prudential Financial, a global leader in financial services, where your career is nurtured, your innovation valued, and your professional growth guaranteed. Work You’ll Do At Prudential Financial, we are committed to helping individuals and businesses tackle their financial challenges with robust solutions. As part of our team, you will lead efforts to innovate and expand our services, ensuring that we remain at the forefront of the financial industry. Transform the financial landscape with your expertise and join a team where diversity, leadership, and personal growth are not just encouraged but actively fostered. With Prudential Financial, you position yourself at the nexus of finance and cutting-edge innovation. Collaborate with a global network of professionals, dedicated to steering clients through their financial journeys with precision and foresight. Our culture thrives on teamwork, leadership, and a shared commitment to excellence. Prudential Financial Job Opportunities We are actively hiring and have a variety of job opportunities designed to bring out the best in each employee. From entry-level positions to leadership roles, Prudential Financial offers a path for every ambitious professional eager to make an impact in the financial sector. Do Innovative Work Join our team of over 40,000 professionals worldwide, working together to reshape the future of finance. At Prudential Financial, your skills in networking, strategic thinking, and leadership will drive change and foster an environment of continuous innovation and growth. Internship Programs Kickstart your career with a Prudential Financial internship. Our programs offer invaluable industry insights and hands-on experience, making them a perfect starting point for students and recent graduates eager to make their mark. Benefits and Culture Prudential Financial is not just about professional achievements but also about personal well-being. Our employees enjoy comprehensive benefits, including health, life, and disability insurance, retirement plans, and generous paid time off. More than just benefits, our company culture is built on mutual respect, inclusivity, and the collective pursuit of excellence. Future-Proof Your Career With Prudential Financial, career advancement is a reality. We provide extensive training and development programs, including leadership and diversity training, to ensure you are always ahead of the curve. Explore Discover how Prudential Financial leads the way in financial innovation and client service. Read more about our latest projects and the impact they have on our clients and the industry. Stay Connected Join Our Team Search open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players. Explore Prudential Financial jobs today and find where you fit in our dynamic team. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Prudential Financial.
Learn more about Prudential Financial
Size
88 employees
Market Cap
$36.2 billion
Industry
Net Income
-$374 million
Founded
1875
5 Year Trend
+3.8%
Revenue
$57 billion
NASDAQ

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