The Vice President, People Services reports to the Chief People Officer (CPO) and leads the enterprise People Services function, including the HR Advisor, HR Project Management Office (HR PMO), and HR Service Center teams. This leader is accountable for scalable HR service delivery, operational excellence, consistent team member and leader support, and disciplined execution of enterprise HR priorities. The VP will advance an AI-enabled People Services strategy by using automation, analytics, workflow tools, knowledge management, and responsible emerging technologies to improve service quality, reduce manual work, strengthen decision-making, and enhance the stakeholder experience. As a senior HR leader, the VP will partner across HR, Legal, Compliance, Technology, and business leadership to align service delivery, project execution, and advisory support with business strategy. Beyond operational delivery, the VP will foster a collaborative, solution-oriented mindset across the HR function — convening cross-disciplinary teams to rapidly diagnose business problems and design integrated solutions that go beyond any single domain. Success requires executive presence, enterprise mindset, operational discipline, stakeholder partnership, technology fluency, sound judgment, and the ability to influence and lead through complexity.

Roles and Responsibilities

• Provide executive leadership, strategic direction, and operational oversight for People Services, including the HR Advisor, HR PMO, and HR Service Center teams.

• Deliver high-quality HR support through advisory services, project management, service center operations, and disciplined process execution.

• Partner with senior HR leaders and executives to understand business priorities, anticipate People Services needs, and align support to enterprise HR strategy.

• Build trusted relationships across HR, Legal, Compliance, Technology, and business stakeholder groups to drive alignment, collaboration, and effective delivery of People Services priorities.

• Establish service standards, intake processes, escalation protocols, performance measures, and governance routines that improve responsiveness, consistency, transparency, and accountability.

• Lead the HR PMO to provide structure, prioritization, governance, and execution discipline for enterprise HR initiatives, operating model changes, process improvements, and transformation efforts.

• Optimize HR Advisor and HR Service Center operations to provide consistent, streamlined, and customer-oriented support for team members, leaders, and HR stakeholders.

• Advance an AI-enabled People Services strategy by evaluating and implementing automation, workflow, knowledge management, analytics, and self-service solutions that improve efficiency, quality, and stakeholder experience.

• Partner with HR Technology, Legal, Compliance, Data Privacy, and Information Security to ensure AI-enabled HR solutions are implemented responsibly, with appropriate governance, controls, risk review, data integrity, privacy safeguards, and change management.

• Use service delivery data, people analytics, employee feedback, and AI-enabled insights to identify trends, anticipate needs, improve processes, monitor performance, and inform enterprise HR priorities.

• Oversee administration, interpretation, and operational execution of people policies, employment-related processes, and team member records in partnership with HR, Legal, Compliance, and Technology stakeholders.

• Serve as a central coordination point for business-as-usual HR activities, enterprise initiatives, service delivery priorities, and cross-functional work requiring HR leadership alignment.

• Lead, coach, and develop People Services professionals, reinforcing operational excellence, service mindset, accountability, sound judgment, and leadership capability.

• Influence across teams and levels by creating shared understanding, removing barriers, and ensuring solutions are practical, scalable, and aligned to enterprise needs.

• Develop and manage the People Services budget, including headcount, operating expenses, vendor support, and service delivery investments.

• Stay current on HR best practices and recommend solutions that improve efficiency, service excellence, scalability, and growth readiness.

• Perform other related duties as assigned.

Requirements

• Minimum of 10 years (preferred, 15 years +) of progressive HR leadership experience, including significant experience leading HR operations, shared services, advisory, PMO, or service delivery functions.

• Ability to manage sensitive issues, competing priorities, and multiple complex initiatives under tight timelines.

• Proven record applying HR expertise to business needs and developing repeatable, scalable processes, systems, or solutions.

• Demonstrated experience partnering with senior HR leaders, executives, and cross-functional stakeholders in a complex, matrixed organization.

• Exceptional project management, change management, service delivery, governance, and continuous improvement skills.

• Demonstrated ability to leverage HR technology, AI-enabled tools, automation, analytics, and digital service delivery to improve efficiency, quality, stakeholder experience, and scalable execution.

• Practical understanding of responsible AI use in HR, including data privacy, compliance, bias mitigation, transparency, governance, and adoption.

• Strong interpersonal, leadership, and relationship-building skills, with the ability to build trusted partnerships across HR, business, Legal, Compliance, Technology, and executive stakeholder groups.

• Executive presence, high integrity, sound judgment, enterprise thinking, emotional intelligence, adaptability, accountability, and credibility with senior leaders and teams.

• Ability to lead through ambiguity, create clarity, make balanced decisions, and reinforce collaboration, transparency, inclusion, and accountability.

• Excellent written, verbal, and presentation skills, with the ability to communicate clearly, concisely, and persuasively.

• Ability to translate HR strategy into operational plans, scalable processes, service standards, and measurable outcomes that improve the team member, leader, and HR stakeholder experience.

Education

• Bachelor's Degree in Human Resources, Business Administration or related field is required; Master’s preferred

Work Environment / Physical Requirements

• Work is performed in an office/home office environment.

• Team Members must have the ability to operate standard office equipment and keyboards.

Our Core Values

● Respect ● Passion ● Continuous Improvement ● Trust ● Customer Focus ● Innovation

At AMN we embrace the ways we are similar and different; respecting all voices and ensuring everyone has the opportunity to contribute to our collective success. We acknowledge our shared responsibility to foster a welcoming environment where everyone feels recognized and valued. We cast a wide net to recruit and retain competitive talent and build healthcare workforces supportive of the communities we serve. We believe in the power of compassion and collaboration to build healthy communities where access to quality care is available to all.

At AMN we recognize that in-person connections have value and promote collaboration. You will be expected to come into an AMN Healthcare office at a frequency dependent on the work arrangement for your role.

Final pay rate is dependent on experience, training, education, and location.