The Vice President (VP) of Patient Support Services provides executive leadership and operational oversight for all HUB programs and patient affordability programs delivered on behalf of biopharma clients. This individual will design and scale patient access and affordability solutions that drive superior outcomes, optimize reimbursement processes, and elevate the overall patient and provider experience.
As a senior leader within a third-party patient services and patient affordability organization, the VP will oversee multiple program teams spanning HUB, copay, and other patient affordability services supporting diverse therapeutic areas and clients, ensuring service delivery excellence, compliance, and innovation in every engagement.
This position can be REMOTE.
Key Responsibilities:Strategic Leadership & Client Partnership- Define and execute the strategic vision for operations including copay programs, patient affordability solutions, and patient support services across multiple biopharma partnerships.
- Serve as a senior strategic partner to clients, ensuring alignment between program design, brand strategy, and operational delivery.
- Identify new opportunities to expand and enhance service offerings, including technology integration, digital engagement, and patient insights.
- Collaborate with Business Development and Program Implementation teams to support new client onboarding, RFP responses, and program launches.
Operational Excellence- Lead all aspects of HUB operations and patient affordability programs, including benefits verification, prior authorization, financial assistance, copay assistance, patient affordability program design and administration, patient onboarding, adherence programs, and nursing/clinical support (as applicable).
- Establish and monitor performance metrics, ensuring achievement of client SLAs, KPIs, and quality standards.
- Drive continuous improvement initiatives that increase efficiency, scalability, and patient satisfaction.
- Oversee the strategic design, implementation, and ongoing management of copay assistance and patient affordability programs, ensuring compliance with manufacturer program rules and applicable regulations.
- Partner with Technology and Analytics teams to leverage data insights for proactive decision-making and performance optimization.
Leadership & Team Development- Lead a team of senior directors and program managers responsible for day-to-day HUB, copay, and patient affordability operations and client program execution.
- Build a strong leadership pipeline and culture of accountability, collaboration, and high performance.
- Oversee workforce planning, training, and talent development to ensure organizational readiness and capability to meet evolving client needs.
Compliance, Quality, & Risk Management- Ensure all operations adhere to client-specific requirements, industry regulations, and company compliance policies (HIPAA, FDA, OIG, and manufacturer guidelines).
- Partner with the Quality and Compliance teams to maintain robust auditing, monitoring, and corrective action processes.
- Champion a culture of compliance and ethical behavior across all levels of the organization.
Financial & Operational Performance- Manage operational budgets, staffing models, and resource allocation to ensure profitability and efficiency.
- Partner with Finance to forecast program costs, margins, and scalability opportunities.
- Support strategic pricing and contract renewal discussions through operational insight and performance data.
Other Responsibilities:- Utilize Valeris' values as the driving force behind the team's success
- On time adherence to training deadlines for all corporate policies and procedures
- Ensure all SOPs are followed with consistency
- Perform additional tasks or projects as assigned
Qualifications:- Bachelor's degree in Healthcare Administration, Business, or related field required; MBA, MHA, or related advanced degree preferred.
- 10+ years of progressive leadership experience in patient support services, HUB operations, patient affordability programs, specialty pharmacy, or pharma services.
- Proven success leading large-scale, multi-client programs in a third-party HUB or outsourced services environment.
- Deep understanding of patient access, reimbursement models, and the pharmaceutical commercialization process.
- Demonstrated experience managing client relationships at the executive level.
- Strong leadership, financial acumen, and operational management skills.
- Commitment to service excellence, innovation, and compliance integrity.
Physical Demands & Work Environment- While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.
- Flexibility to travel up to 30% to account for QBRs, Client Meetings, or other onsite meetings as needed.
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
Physical Demands & Work Environment- While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.
- Although very minimal, flexibility to travel as needed is preferred.
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
