Marriott International

Vice President, On-Site Digital Products

Marriott International • $180K — $220K *
Bethesda, MD 20817In-Person
Hospitality & Recreation
11 - 15 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 12+ years in digital product strategy or management roles
  • Experience creating transformational strategies for consumer-facing digital products
  • Proven track record of delivering strong customer and business outcomes
  • Bachelor's degree from an accredited university; advanced degree preferred

Responsibilities

  • Develop digital stay strategy focusing on customer and business outcomes
  • Leverage data for continuous product discovery and prioritization
  • Collaborate with internal teams and partners for high-quality product delivery
  • Manage product lifecycles using agile methodologies
  • Oversee communication and deployment of digital products
  • Make recommendations to advance product goals and partnerships
  • Identify and analyze emerging consumer trends for product innovation

Benefits

  • Professional development opportunities
  • Dynamic work environment
  • Access to advanced digital tools and technologies
  • Collaboration with a global team
  • Commitment to innovation and excellence
Full Job Description
Job Description

JOB SUMMARY

The Vice President, On-Site Digital Products is responsible for defining the vision, strategy, and execution of Marriott's customer facing digital products and experiences for the stay. This global portfolio includes products such as digital arrivals, mobile key, guest communication and messaging, Wi-Fi, and in-room digital experiences. The role is accountable for driving guest satisfaction, business growth, including digital engagement, owner value, and operational efficiency through digital innovation, exceptional customer experiences, and strategies and execution paradigms that predict and respond to today's rapidly changing environment, including but not limited to AI evolutions.

This leader manages a team of product managers, fostering a high-performing, outcome-oriented product organization while driving product excellence, talent development, and innovation.

This role will report to the SVP, Digital Products.

CANDIDATE PROFILE

Education and Experience

  • 12+ years' experience in digital product strategy, management, or operational leadership positions, demonstrating progressive career growth and a pattern of exceptional performance.


  • Experience managing and defining transformational strategies, specifically as they relate to bringing the digital and physical worlds together via consumer-facing digital experiences and/or products.


  • Demonstrated ability to deliver customer and business results.


  • Four-year degree from an accredited university; advanced degree in business management preferred.


CORE WORK ACTIVITIES

Leading On-site Digital Product Strategy and Delivering Product Outcome

  • Develops the digital stay strategy, including the key customer, owner, and business outcomes the team focuses on, and identifies the core opportunities or problems to solve to drive those outcomes.


  • Uses data and ensures continuous product discovery to guide where the team focuses to drive customer and business outcomes.


  • Works with internal teams, including engineers, UX, other disciplines across Marriott, partners, and software providers to ensure delivery of high-quality experiences, with a focus on time to market and value creation.


  • Manages products throughout the lifecycle, taking a rapid, agile delivery approach with test-and-learn development methodologies.


  • Responsible for partnering with internal teams to ensure communication and deployment of digital products at hotels.


  • Communicates a clear and consistent message regarding departmental goals to produce desired results internally, across global and continent stakeholders, and to hotel communication channels.


  • Makes recommendations and executes the necessary decisions to keep products moving forward toward achievement of goals. Partners with other Digital product teams and other disciplines to develop, promote, support, and deploy products in market. Ensures ongoing performance of OSD technology at hotels.


Identifying Trends and Managing Profitability

  • Identifies and shares emerging consumer experience and competitive trends.


  • In partnership with engineering and UX team members, stays up to date on emerging technologies.


  • Continually analyzes performance and identifies issues and trends to be solved and prioritized in ongoing product roadmaps.


  • Reviews and audits budgets with a view on business viability, Opex/Capex, and TCO.


Leading Product Teams

  • Interviews and hires employees.


  • Promotes the fair and equitable treatment of employees.


  • Facilitates regular, ongoing communication within the department (e.g., staff meetings).


  • Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals.


  • Utilizes an "open-door policy" and reviews employee satisfaction results to identify and address employee problems or concerns.


  • Promotes adherence to policies consistently, follows disciplinary procedures, documents items according to Standard and Local Operating Procedures (SOPs and LSOPs), and supports the Peer Review Process.


  • Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.


MANAGEMENT COMPETENCIES

Leadership

  • Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.


  • Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of decision making and action.


  • Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.


  • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.


  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.


  • Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.


Managing Execution

  • Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.


  • Strategy Execution - Ensures successful execution of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and ongoing evaluation processes.


  • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment of goals; proactively takes action and goes beyond what is required.


  • Building Relationships


  • Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company's service standards.


  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.


  • Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.

Generating Talent and Organizational Capability

  • Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.


  • Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.


  • Learning and Applying Professional Expertise


  • Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.


  • Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skills on the job and learns through their application.


  • Strategy Knowledge - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage business operations and generate innovative solutions to approach function-specific strategic work challenges.


Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

  • Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).


  • Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.


  • Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.


  • Reading Comprehension - Understands written sentences and paragraphs in work-related documents.


  • Writing - Communicates effectively in writing as appropriate for the needs of the audience.

About Marriott International

Marriott International is a hospitality company with more than 3,900 properties around the world. Marriot International opened its first hotel in 1957 and operates franchises worldwide. The company’s headquarters is based in Maryland and employees nearly 200,000 people worldwide.   The company was founded by J. Willard and Alice Marriott in 1927 by opening a root beer stand in Washington D.C.

Marriott International Careers

Join the vibrant team at Marriott International, the global leader in hospitality, where career opportunities abound and the potential for growth is limitless. As part of our commitment to innovation and leadership in the industry, we are continuously seeking passionate, creative, and driven individuals to join our diverse team. Work You’ll Do At Marriott International, you will be part of a culture that values diversity, leadership, and professional development. Engage in meaningful work that enhances the travel experience of each guest while fostering a positive environment where all team members can thrive. Our team at Marriott International leads the way in delivering exceptional service and innovative hospitality solutions. With a variety of job opportunities ranging from front-line roles to executive positions, you can find the perfect match for your skills and career ambitions. Marriott International’s commitment to growth and innovation means we are always on the lookout for dynamic professionals to join our team. Whether you are seeking your first job, looking for a challenging leadership role, or aiming to specialize in hospitality management, Marriott offers unparalleled employment opportunities. Internship and Training Programs Kickstart your career with Marriott International’s internship programs. These opportunities provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at Marriott are treated as integral members of the team and are involved in projects that make a tangible impact on the company. In addition to internships, we offer comprehensive diversity training and professional development programs that prepare you for future leadership roles within the company. Our training programs are designed to enhance your capabilities and ensure you are equipped to meet the challenges of the evolving hospitality landscape. Benefits and Career Growth Marriott International believes in rewarding our employees for their dedication and hard work. We offer a competitive benefits package that includes health, vision, and dental insurance, employee discounts, and more. Moreover, we are committed to the professional growth of our employees. Career advancement at Marriott is not just a possibility—it is a priority. Join Our Team Explore the wide range of job opportunities at Marriott International. We are hiring across various departments, including management, customer service, culinary arts, and more. Bring your unique skills and perspective to our team, and help us continue to innovate and lead in the hospitality industry. Networking and Professional Development Stay connected and advance your career through Marriott’s extensive networking opportunities. Our professional community is designed to foster connections that can lead to career advancement and personal growth. Engage with leaders, gain industry insights, and build relationships that will support your career aspirations. Apply Now Ready to take the next step in your career? Search open positions that match your skills and interests on the Marriott Careers page. We look for individuals who are curious, team-oriented, and committed to excellence. Prepare your resume, sharpen your interview skills, and join one of the most respected names in the global hospitality industry. Stay Up to Date Keep informed with the latest career tips, company news, and industry insights from Marriott International. Join our community and discover how you can contribute to the world of hospitality and beyond. Explore job opportunities, embrace professional growth, and become part of a company that values innovation and leadership. At Marriott International, your career journey is just beginning.
Learn more about Marriott International
Size
120,000 employees
Market Cap
$46.5 billion
Industry
Hospitality & Recreation
Net Income
-$267 million
Founded
1927
5 Year Trend
-2.1%
Revenue
$10.5 billion
NASDAQ
MAR
* Ladders Estimates

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