HCA Healthcare

Vice President of Enterprise Scheduling

HCA Healthcare • $150K — $200K *
Nashville, TN 37211In-Person
Healthcare
11 - 15 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree required; Master's preferred (MBA, MHA, or related)
  • 15+ years of experience in operations or workforce management
  • 10+ years leading complex, multi-site scheduling organizations
  • Proven success in transformation and standardization in decentralized environments
  • Strong analytical and systems-thinking capabilities
  • Experience with scheduling technologies and platforms
  • Executive presence to influence diverse stakeholders

Responsibilities

  • Define and execute comprehensive enterprise scheduling strategy
  • Standardize practices and workflows across business units
  • Lead initiatives to modernize scheduling capabilities
  • Oversee end-to-end scheduling operations for patients and workforce
  • Drive performance metrics like access and utilization
  • Balance demand, capacity, and resource allocation
  • Implement data-driven capacity planning and forecasting
  • Partner with IT to optimize scheduling platforms
  • Champion advanced analytics and automation for scheduling
  • Collaborate across departments to ensure alignment and integration

Benefits

  • Opportunities for leadership development and professional growth
  • Collaborative work environment with executive exposure
  • Access to cutting-edge scheduling and technology solutions
  • Ability to influence large-scale organizational change
  • Focus on improving patient and employee experiences
Full Job Description
Job Summary and Qualifications

Overview

The Vice President of Enterprise Scheduling leads and transforms scheduling strategy and operations across the organization. This executive is responsible for building a unified, scalable approach to scheduling that optimizes access, capacity, and experience for both patients and colleagues.

This role oversees all scheduling domains-including patient (office visits, procedural scheduling, imaging, and ancillary services) and workforce scheduling (staffing, shift management, and PTO planning)-with a mandate to drive efficiency, standardization, and innovation at enterprise scale.

The Vice President will report directly to the CEO of Customer Service Operations and will lead an organization composed of executives (COO-level or equivalent) responsible for major scheduling domains.

Reporting Structure
  • Reports to: CEO, Customer Service Operations
  • Direct Reports: Senior executives (COO-level or equivalent) leading:
    • Scheduling Operations
    • Procedural & Surgical Scheduling
    • Imaging & Ancillary Scheduling
    • Workforce Scheduling & Labor Optimization
    • Scheduling Strategy, Analytics, & Technology


Key Responsibilities

Enterprise Strategy & Transformation
  • Define and execute a comprehensive enterprise scheduling strategy aligned to organizational goals for growth, access, and experience
  • Standardize scheduling practices, workflows, and governance across business units and geographies
  • Lead transformation initiatives to modernize scheduling capabilities, including digital, self-service, and automation

Operational Leadership
  • Oversee end-to-end scheduling operations across patient and workforce scheduling
  • Drive performance against key metrics including access, utilization, cycle times, fill rates, and satisfaction
  • Ensure seamless coordination across functions to balance demand, capacity, and resource allocation

Workforce & Capacity Optimization
  • Lead enterprise workforce scheduling strategy, including staffing models, shift design, and PTO optimization
  • Partner with HR and operations leaders to align labor strategies with demand forecasts and service delivery needs
  • Implement data-driven approaches to capacity planning and forecasting

Technology & Innovation
  • Partner with IT and digital teams to evaluate, implement, and optimize scheduling platforms and tools
  • Champion the use of advanced analytics, AI, and automation to improve scheduling accuracy and efficiency
  • Drive adoption of consumer-friendly scheduling solutions (e.g., online booking, real-time availability)

Cross-Functional Leadership
  • Collaborate with clinical, operational, HR, and digital leaders to ensure alignment and integration
  • Serve as a key advisor to executive leadership on access, capacity, and workforce strategy
  • Lead and develop a high-performing, enterprise-scale team


Qualifications
  • Bachelor's degree required; Master's degree (e.g., MBA, MHA, or related field) preferred
  • 15+ years of experience in operations, workforce management, scheduling, or related fields
  • 10+ years of proven experience leading large, complex scheduling or workforce planning organizations (enterprise scale, multi-site, high volume)
  • Demonstrated success in driving transformation and standardization across decentralized environments
  • Strong analytical and systems-thinking capabilities; experience leveraging data to drive decisions
  • Experience implementing or optimizing scheduling technologies and platforms
  • Executive presence with the ability to influence across diverse stakeholder groups

Preferred (but not required):
  • Experience in healthcare or other highly regulated, service-oriented industries (e.g., airlines, hospitality, logistics, retail, call centers)
  • Familiarity with access management, capacity planning, or customer/patient experience strategies


Leadership Profile
  • Strategic thinker who can translate vision into execution at scale
  • Operator with a track record of improving efficiency, access, and experience simultaneously
  • Change leader comfortable navigating complexity and ambiguity
  • Collaborative influencer who builds alignment across functions and levels
  • Customer- and employee-centric mindset


Success Measures
  • Improved access and reduced wait times across services
  • Increased utilization of resources (providers, rooms, equipment, staff)
  • Enhanced patient and colleague satisfaction with scheduling experience
  • Adoption of standardized processes and technology across the enterprise
  • Measurable improvements in workforce efficiency and cost management

About HCA Healthcare

HCA Healthcare Careers

Join the dedicated team at HCA Healthcare, a leading provider in the medical field, and be part of a company known for its exceptional care and commitment to innovation. At HCA Healthcare, we offer a variety of job opportunities that allow professionals to grow their careers in a supportive and diverse environment.

Work You’ll Do

At HCA Healthcare, you will contribute to a culture that values patient care above all. Our team members are equipped with the skills and resources needed to provide outstanding healthcare services. With positions ranging from nursing to administrative roles, HCA Healthcare is actively hiring and offers a dynamic workplace where leadership and professional growth are encouraged.

Innovate and Lead

Join a team where innovation is at the heart of everything we do. HCA Healthcare is a place where you can lead efforts to improve patient outcomes using the latest technologies and practices in the healthcare industry. Our leadership is committed to fostering a culture of diversity and inclusion, ensuring all team members can thrive.

Professional Growth and Development

HCA Healthcare believes in nurturing the growth of its employees through robust professional development and training programs. Whether you are just starting your career or are a seasoned professional, we provide the tools and training necessary to advance your skills and take on new challenges. Explore our wide range of career paths and find the position that best suits your skills and passions.

Benefits and Culture

Our employees enjoy a range of benefits designed to support their physical, financial, and emotional well-being. From comprehensive health insurance to retirement plans and employee wellness programs, HCA Healthcare takes care of its team. Our inclusive culture and commitment to work-life balance make HCA Healthcare a desirable place to work.

Internship and Networking Opportunities

For those new to the healthcare field, HCA Healthcare offers internship programs that provide real-world experience and a pathway to full-time employment. Additionally, our extensive professional network allows for endless networking opportunities, helping you to build relationships and advance your career.

Join Our Team

Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Ready to start your journey with HCA Healthcare? Prepare your resume, sharpen your interview skills, and apply today to become part of a team that’s dedicated to improving lives.

Stay Connected

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Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at HCA Healthcare. Explore the possibilities with HCA Healthcare, where your career is nurtured, and your contributions are valued. Join us in our mission to deliver high-quality patient care through innovative practices and a compassionate approach.
Learn more about HCA Healthcare
Size
204,000 employees
Market Cap
$67.9 billion
Industry
Healthcare
Net Income
$3.7 billion
Founded
1968
5 Year Trend
+7.2%
Revenue
$51.5 billion
NASDAQ
HCA
* Ladders Estimates

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