Position SummaryThe VP of Donated Goods Retail will lead a dynamic team focused on maximizing revenue generation to support Goodwill's mission of improving lives through the power of work. This role requires a strong combination of retail leadership, operational management, financial acumen, team development, and strategic planning.
Key ResponsibilitiesExecutive Leadership & Strategy- Serve as a key member of the Executive Leadership Team, contributing to organizational strategy and long-term planning.
- Develop and implement strategic initiatives to increase retail sales, donor engagement, and operational efficiency.
- Align donated goods retail operations with the mission, vision, and values of Youngstown Area Goodwill Industries.
- Foster a culture of accountability, innovation, collaboration, and continuous improvement.
Retail Operations Management- Provide oversight and leadership for all donated goods retail stores, donation centers, transportation, warehousing, and related operations.
- Ensure stores and operational sites maintain high standards for customer service, safety, cleanliness, merchandising, and profitability.
- Monitor key performance indicators (KPIs), budgets, sales goals, labor metrics, and operational benchmarks.
- Identify opportunities for operational efficiencies, market expansion, and revenue growth.
Financial & Business Management- Develop and manage departmental budgets and financial forecasts.
- Analyze sales trends, operational reports, and financial performance data to drive informed decision-making.
- Ensure sound inventory management and donation flow processes to maximize revenue opportunities.
- Collaborate with finance and executive leadership to support annual budgeting and organizational financial goals.
Team Leadership & Development- Lead, mentor, and develop directors, managers, and operational leadership staff.
- Promote employee engagement, succession planning, leadership development, and performance accountability.
- Ensure compliance with all company policies, safety standards, employment laws, and regulatory requirements.
Community & Donor Relations- Support community engagement efforts that enhance Goodwill's visibility and donor participation.
- Collaborate with marketing and community relations teams to strengthen brand awareness and donor loyalty.
- Represent Youngstown Area Goodwill professionally within the community and industry associations.
Qualifications- Bachelor's degree in Business Administration, Retail Management, Operations Management, or related field preferred.
- Minimum of 7-10 years of progressive retail and operational leadership experience, including multi-site management.
- Executive or senior leadership experience preferred.
- Strong financial management, budgeting, and analytical skills.
- Proven ability to lead large teams and drive operational performance improvements.
- Excellent communication, leadership, organizational, and interpersonal skills.
- Experience in nonprofit retail, thrift retail, logistics, or donation-based operations is strongly preferred.
- Demonstrated commitment to servant leadership and mission-focused work.
BenefitsYoungstown Area Goodwill Industries offers a competitive compensation and benefits package, including:
- Medical, dental, and vision insurance
- Paid time off and holidays
- Retirement plan options
- Life insurance
- Professional development opportunities
- Mission-driven and collaborative work environment
How to ApplyInterested candidates should submit a resume and cover letter detailing their qualifications and leadership experience.
